Monday, April 9, 2018
Opening Keynote: Designing Customer Experiences that Matter to a New Generation of Accidental Narcissists
Keynote: Could Millennials Be Your Contact Center’s Secret Weapon?
Proving the Productivity Impact of CRM
Top Tips for Selecting a CRM Solution
Keynote Lunch: From Onboarding to ‘Onbotting’: How Different Is a Bot From an Employee?
The Future of CX: Infinite Ambient Orchestration
Data: When You Have the Right Data, Too Much Is Never Enough
Successfully Converting CRM to CEM
Digital Transformation: Myths & Realities
Blockchain & the CMO: The Next Era of Marketing
Keynote Lunch: From Onboarding to ‘Onbotting’: How Different Is a Bot From an Employee?
The Power of Personalization: Leveraging Data-Driven Insights to Strengthen Customer Relationships
The Post-Digital Persona & the New Reality of Marketing
Executive Bootcamp, Part 1: Engaged Customer Strategy— Your Road Map to Success in 2030
Executive Bootcamp, Part 2: The Central Role of CRM in an Engaged Customer Strategy
Keynote Lunch: From Onboarding to ‘Onbotting’: How Different Is a Bot From an Employee?
Who's Coaching the Sales Coach?
Crush Your Pipeline: AI-Enhanced Sales
Tuesday, April 10, 2018
Breakfast with the Influencers
Keynote
Customer Engagement in the Voice-First Era
The Intelligent Assistance Landscape: Bots, Virtual Agents, & Intelligent Assistants
Keynote Lunch - Voice & AI: Bringing Digital Transformation to the Masses
Best Practices for CRM Buy-In
Solution Sessions
Break in the Customer Solutions Showcase
People-Centered Internet: It's About Time
Reality Isn’t What It Used to Be & Neither Is CRM
Organizational Transformation Toward Customer Engagement
Keynote Lunch - Voice & AI: Bringing Digital Transformation to the Masses
Creating Super Fans in the NBA
Solution Session
Break in the Customer Solutions Showcase
The Nitty Gritty of Customer Engagement: How to Actually Do It
How SMBs Are Using Technology to Keep Up With Today’s Customers
Which Technology Will Be Most Disruptive to CRM by 2020? The Vendors Weigh In
Keynote Lunch - Voice & AI: Bringing Digital Transformation to the Masses
From Operations to Intelligence: The Continued Evolution of Marketing, Sales, & Customer Technologies
Break in the Customer Solutions Showcase
Talent & Organizational Design Considerations for the Engagement Economy
Wednesday, April 11, 2018
Continental Breakfast
Geek Nerd Suit: The Keys to Customer-Centricity Success
Customer Data Platforms for Business Marketing
Authenticity in the Age of Artificial Intelligence
Optimizing Personalized Customer Email Messaging: CRM Lessons Learned From the Biggest Brands to Boost Email Engagement
PANEL: What You Need to Know About GDPR If You Do Business in Europe
Secrets of CRM Success—Going Beyond Technology to Maximize Results With People & Process
How Professional Sports Teams Are Leveraging Customer Engagement to Create Fans for Life
Planning for CRM Success
Using Automation to Create Ultra-Personalized Experiences