Monday, April 9, 2018
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Opening Keynote: Designing Customer Experiences that Matter to a New Generation of Accidental Narcissists
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Keynote: Could Millennials Be Your Contact Center’s Secret Weapon?
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Proving the Productivity Impact of CRM
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Top Tips for Selecting a CRM Solution
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Keynote Lunch: From Onboarding to ‘Onbotting’: How Different Is a Bot From an Employee?
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The Future of CX: Infinite Ambient Orchestration
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Data: When You Have the Right Data, Too Much Is Never Enough
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Successfully Converting CRM to CEM
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Digital Transformation: Myths & Realities
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Blockchain & the CMO: The Next Era of Marketing
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Keynote Lunch: From Onboarding to ‘Onbotting’: How Different Is a Bot From an Employee?
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The Power of Personalization: Leveraging Data-Driven Insights to Strengthen Customer Relationships
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The Post-Digital Persona & the New Reality of Marketing
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Executive Bootcamp, Part 1: Engaged Customer Strategy— Your Road Map to Success in 2030
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Executive Bootcamp, Part 2: The Central Role of CRM in an Engaged Customer Strategy
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Keynote Lunch: From Onboarding to ‘Onbotting’: How Different Is a Bot From an Employee?
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Who's Coaching the Sales Coach?
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Crush Your Pipeline: AI-Enhanced Sales
Tuesday, April 10, 2018
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Breakfast with the Influencers
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Keynote
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Customer Engagement in the Voice-First Era
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The Intelligent Assistance Landscape: Bots, Virtual Agents, & Intelligent Assistants
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Keynote Lunch - Voice & AI: Bringing Digital Transformation to the Masses
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Best Practices for CRM Buy-In
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Solution Sessions
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Break in the Customer Solutions Showcase
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People-Centered Internet: It's About Time
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Reality Isn’t What It Used to Be & Neither Is CRM
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Organizational Transformation Toward Customer Engagement
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Keynote Lunch - Voice & AI: Bringing Digital Transformation to the Masses
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Creating Super Fans in the NBA
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Solution Session
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Break in the Customer Solutions Showcase
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The Nitty Gritty of Customer Engagement: How to Actually Do It
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How SMBs Are Using Technology to Keep Up With Today’s Customers
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Which Technology Will Be Most Disruptive to CRM by 2020? The Vendors Weigh In
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Keynote Lunch - Voice & AI: Bringing Digital Transformation to the Masses
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From Operations to Intelligence: The Continued Evolution of Marketing, Sales, & Customer Technologies
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Break in the Customer Solutions Showcase
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Talent & Organizational Design Considerations for the Engagement Economy
Wednesday, April 11, 2018
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Continental Breakfast
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Geek Nerd Suit: The Keys to Customer-Centricity Success
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Customer Data Platforms for Business Marketing
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Authenticity in the Age of Artificial Intelligence
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Optimizing Personalized Customer Email Messaging: CRM Lessons Learned From the Biggest Brands to Boost Email Engagement
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PANEL: What You Need to Know About GDPR If You Do Business in Europe
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Secrets of CRM Success—Going Beyond Technology to Maximize Results With People & Process
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How Professional Sports Teams Are Leveraging Customer Engagement to Create Fans for Life
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Planning for CRM Success
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Using Automation to Create Ultra-Personalized Experiences