Steven Ramirez

Steven Ramirez
CEO
Beyond the Arc

Steven J. Ramirez is CEO of Beyond the Arc, Inc., a marketing and analytics agency recognized as a leader in the field of customer experience. Beyond the Arc combines communications, CX strategy, and predictive analytics to help companies differentiate themselves and create new revenue opportunities. With deep expertise in Voice of the Customer, they help clients to capture and act on an "outside, in" perspective.

CRM Evolution 2017

Monday, April 24, 2017

11:15 a.m. - 12:00 p.m.

B102: The Marketer’s Cookbook: Recipes for Using Predictive Analytics

CRM Evolution 2016

Wednesday, May 25, 2016

9:00 a.m. - 9:45 a.m.

B301: Using Predictive Analytics to Fuel Marketing Success: Fortune Tellers Need Not Apply

CRM Evolution 2015

Monday, August 17, 2015

3:15 p.m. - 4:00 p.m.

B105: Target Customers Through Predictive Analytics and Segmentation

CRM Evolution 2014

Tuesday, August 19, 2014

1:45 p.m. - 2:30 p.m.

A203: How Social Data Analytics Can Identify and Resolve Customer Complaints