April 9-11, 2018 | Renaissance Washington DC Hotel


Robert Lamb

Robert Lamb
Business Consulting Analyst
Contact Centers

Robert Lamb specializes in transformational strategies for virtualized omni-channel contact centers.  He has consulted to over 400 customers and designed architectures implemented for 150+ clients.  Robert has 30 years of experience with multiple technical certifications for designing, implementing, integrating and developing applications. Robert is a published author and frequent blogger.



CRM Evolution 2017

Tuesday, April 25, 2017

4:15 p.m. - 5:15 p.m. B204: How to Meet Digital Customer Expectations With an Analog Budget

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