April 9-11, 2018 | Renaissance Washington DC Hotel

Registration

Robert Lamb

Robert Lamb
Customer Engagement Manager
Contact Centers
CDW

Robert Lamb is a customer interaction expert with 30 years of experience.  He specializes in transformational strategies for virtualized omni-channel customer contact.  He has consulted to ~500 customers and designed architectures implemented for +150 clients.  Robert has multiple technical certifications for designing, implementing, integrating and developing applications various technologies. Robert is a published author, an in-demand speaker and frequent blogger on customer contact.

 

 

CRM Evolution 2017

Tuesday, April 25, 2017

4:15 p.m. - 5:15 p.m. B204: How to Meet Digital Customer Expectations With an Analog Budget

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