April 9-11, 2018 | Renaissance Washington DC Hotel


Randi Busse

Randi Busse
Workforce Development Group, Inc.


Randi Busse is a Customer Service Speaker, Trainer and Author of "Turning Rants Into Raves: Turn Your Customers On Before They Turn On YOU!" Randi integrates Rant and Rave, the book’s two fictitious employees who depict the best and worst in caring for customers, into her dynamic presentations. The iconic images of Rant the renter-type employee, and savvy Rave who thinks and acts like an owner, create an unforgettable experience.

She is the President of Workforce Development Group, Inc., a training and development organization that specializes in improving the customer experience, increasing customer retention and creating a culture of ownership among employees.

Randi is a dynamic speaker with the ability to make audiences listen, nod, laugh … and connect the dots between their own experiences as a customer and how their behaviors and the way their employees treat customers affects their bottom line.

CRM Evolution 2017

Monday, April 24, 2017

3:15 p.m. - 4:00 p.m. B104: Turning Customers into Brand Advocates

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