April 9-11, 2018 | Renaissance Washington DC Hotel


R "Ray" Wang

R "Ray" Wang
Founder and Principal Analyst
Constellation Research, Inc.
CRM Magazine Advisory Board, Harvard Business Press Best Selling Author, Harvard Business Review Contributor, Investor in Altimeter Group

R “Ray” Wang is the Principal Analyst, Founder, and Chairman of Silicon Valley based Constellation Research, Inc.  He’s the author of the popular business strategy and technology  blog “A Software Insider’s Point of View”. With viewership in the 10’s of millions of page views a year, his blog provides insight into how disruptive technologies and new business models such as digital transformation and artificial intelligence impact brands, enterprises, and organizations.  Wang has held executive roles in product, marketing, strategy, and consulting at companies such as Forrester Research, Oracle, PeopleSoft, Deloitte, Ernst & Young, and Johns Hopkins Hospital.

His best selling book, Disrupting Digital Business, published by Harvard Business Review Press  provides insights on why 52% of the Fortune 500 have been merged, acquired, gone bankrupt, or fallen off the list since 2000.  In fact, this impact of digital disruption is real.  However, it’s not the technologies that drive this change. It’s a shift in how new business models are created.

Wang is a prominent and dynamic keynote speaker and research analyst working with clients on harnessing innovation, creating next-generation business and IT leadership, and applying the new rules of business. Technology topics include Artificial Intelligence, Blockchain, Services Design Thinking, Digital Transformation, and Dynamic Leadership.

His Silicon Valley research firm, Constellation Research, Inc., advises Global 2000 companies on the future, business strategy, and disruptive technology adoption.  Ray is a regular contributor to Harvard Business Review and well quoted in The Wall Street Journal, Forbes, Bloomberg, CNBC TV, Reuters, IDG News Service, and other global media outlets.  Wang has thrice won the prestigious Institute of Industry Analyst Relations (IIAR) Analyst of the Year Award and has repeatedly been in the #1 slot in the AR Power 100 list for over 7 years.

CRM Evolution 2018

Monday, April 9, 2018

2:00 p.m. - 2:45 p.m. A103: The Future of CX: Infinite Ambient Orchestration

CRM Evolution 2016

Monday, May 23, 2016

10:15 a.m. - 11:00 a.m. C101: Build Insight-Driven Customer Experiences

Tuesday, May 24, 2016

8:00 a.m. - 8:45 a.m. SD1: Breakfast With the Influencers Panel

CRM Evolution 2015

Tuesday, August 18, 2015

8:00 a.m. - 8:45 a.m. SD1: Breakfast With the Influencers Panel
2:45 p.m. - 3:30 p.m. C204: Solution Sessions

CRM Evolution 2014

Tuesday, August 19, 2014

8:00 a.m. - 8:45 a.m. SD1: Breakfast With the Influencers Panel

Monday, August 18, 2014

10:15 a.m. - 11:00 a.m. C101: Digital Transformation: Why You Need Mass Personalization At Scale

CRM Evolution 2013

Tuesday, August 20, 2013

10:45 a.m. - 11:30 a.m. C201: Executive Primer: Addressing the Customer Experience Imperative

CRM Evolution 2012

CRM Evolution 2011

Monday, August 8, 2011

1:15 p.m. - 2:00 p.m. A103: Merging CRM With SCRM
3:15 p.m. - 4:00 p.m. A105: Addressing Key Challenges in Social CRM Adoption

Tuesday, August 9, 2011

Keynote 9:00 a.m. - 10:00 a.m. KEYNOTE PANEL: Innovative Social Strategies

CRM Evolution 2010

Monday, August 2, 2010

11:15 a.m. - 12:00 p.m. B101: Social CRM: The New Rules of Relationship Management

CRM Evolution 2009

Tuesday, August 25 2009

11:45 a.m. - 12:30 p.m. A202: Continuous Customer Management With Customer Data Hubs

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