April 9-11, 2018 | Renaissance Washington DC Hotel


Monique Jansen

Monique Jansen
Buljan & Partners Consulting

Monique Jansen is Partner and Consultant at Buljan & Partners Consulting in Madrid since 2006. Before becoming a CRM, CX and Customer Engagement consultant, she was responsible for Business Readiness and Change Management at British American Tobacco PLC during their global CRM systems roll out. Her customer focused career spans more than 25 years, and she is still as passionate about the customers as when she started.

CRM Evolution 2018

Tuesday, April 10, 2018

11:45 a.m. - 12:30 p.m. B202: Organizational Transformation Toward Customer Engagement

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