April 9-11, 2018 | Renaissance Washington DC Hotel


Justin Robbins

Justin Robbins
Group Community Director

Justin Robbins is a customer experience and talent development expert with over a decade of experience leading customer service organizations. As HDI & ICMI's Community Director, he leads their research programs, content strategy, and customer engagement initiatives. His infectious enthusiasm for the customer service industry has led him to be a writer, social enthusiast, and sought-after speaker on topics such as employee engagement, key performance indicators, and motivational business leadership.

CRM Evolution 2016

Tuesday, May 24, 2016

4:15 p.m. - 5:15 p.m. C205: People, Process, & Technology Tips

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