Jd Walter

Jd Walter
Director, Customer Relationship Management
Program Support Center
U.S. Department of Health & Human Services

Mr. Walter has over 20 years working with the federal government in both the public and private sectors. In his his current role Mr. Walter is the senior customer relationship manager for Program Support Center, an $800 million federal shared services provider, within the U.S. Department of Health and Human Services. He is responsible for streamlining, enhancing, and measuring the customer experience as both a reflection of service quality, but also an indicator of operational effectiveness. Mr. Walter holds a masters degrees in public administration and organization and management, and is currently completing doctoral studies in public administration. 

CRM Evolution 2017