April 9-11, 2018 | Renaissance Washington DC Hotel


Geoff Ables

Geoff Ables
Managing Partner
C5 Insight

Bestselling author and international keynote speaker, Geoff Ables is a thought leader on digital customer and employee engagement. Geoff's most recent book, "The LUCK Principle," delivers fresh insight and inspiration into creating people-centric digital workplaces. His firm, C5 Insight, has twice been named an Inc 5000 company, and advises clients on customer relationship management, and digital workplace leadership.

CRM Evolution 2020

Sunday, April 26, 2020

1:30 p.m. - 4:30 p.m. Annual Plan: Continuous Customer Experience Innovation

Tuesday, April 28, 2020

1:45 p.m. - 2:30 p.m. A203: Rapid Sales Process Design

Wednesday, April 29, 2020

1:30 p.m. - 4:30 p.m. Adoption Workshop: Going From CRM Struggles to ROI Success

CRM Evolution 2019

Tuesday, April 30, 2019

10:45 a.m. - 11:30 a.m. B201: Designing CRM Processes for Sales, Customer Service, & Marketing

CRM Evolution 2018

Wednesday, April 11, 2018

1:30 p.m. - 4:30 p.m. W1: Creating a Customer Journey Map

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