April 9-11, 2018 | Renaissance Washington DC Hotel


Geoff Ables

Geoff Ables
Managing Partner
C5 Insight

Bestselling author, dynamic speaker and entrepreneur, Geoff Ables is a thought leader on customer and employee engagement.  His insights have been seen and heard in dozens of global venues, including: National Public Radio, BusinessWeek, USA Today, EuroForum, and The New Zealand Direct Marketing Journal. He is the author of, "The LUCK Principle: Business Results at the Intersection of People and Profit," and, "The Dynamics CRM Bible.". In 2002 Ables founded C5 Insight, a digital workplace and customer experience consulting firm, and has consulted with hundreds of companies in a broad range of industries.  The firm has twice been named to Inc. Magazine’s list of fastest growing companies.

CRM Evolution 2018

Wednesday, April 11, 2018

1:30 p.m. - 4:30 p.m. W1: Creating a Customer Journey Map

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