April 9-11, 2018 | Renaissance Washington DC Hotel


Esteban Kolsky

Esteban Kolsky
Founder and President

Esteban Kolsky has over 28 years of enterprise software, CRM, customer service, market research, and feedback management, and technology experience. He is currently the founder and president of thinkJar, a customer strategies advisory and think tank where he helps vendors and end users navigate the complicated changes that social businesses has brought about, and helps them understand the best way to leverage those within their organizations.  Prior he has been a Practice Leader in a consulting firm, Research Director at a research powerhouse, and held various positions as consultant, advisor, and practitioner in CRM and Customer Service.  He has been featured in television and radio, and quoted in over 400 publications around the globe as an industry watcher, thought leader, and commentator.

CRM Evolution 2018

Monday, April 9, 2018

4:00 p.m. - 4:45 p.m. B104: The Post-Digital Persona & the New Reality of Marketing

CRM Evolution 2017

CRM Evolution 2013

Monday, August 19, 2013

2:15 p.m. - 3:00 p.m. A104: Solution Sessions

CRM Evolution 2012

Tuesday, August 14, 2012

8:00 a.m. - 8:45 a.m. SD2: Breakfast With the Influencers Panel
10:45 a.m. - 11:30 a.m. A201: The Facts About Social Business Adoption

Wednesday, August 15, 2012

8:00 a.m. - 8:45 a.m. SD4: Customer Service Using Social: Trends, Analysis, and Guidelines

CRM Evolution 2011

Monday, August 8, 2011

11:15 a.m. - 12:00 p.m. A102: Toward the Collaborative Enterprise
1:15 p.m. - 2:00 p.m. A103: Merging CRM With SCRM

Wednesday, August 10, 2011

9:00 a.m. - 9:45 a.m. A301: The Intelligent Contact Center

CRM Evolution 2010

Tuesday, August 3, 2010

1:45 p.m. - 2:30 p.m. B203: Embracing Customer Service 4.0

destinationCRM 2008

Tuesday August 19, 2008

3:45 p.m. - 4:30 p.m. CRM Vendor Tutorials

Co-Located With