April 9-11, 2018 | Renaissance Washington DC Hotel


Brian Solis

Brian Solis
Principal Analyst
Altimeter, a Prophet company

Brian Solis is globally recognized as one of the most prominent thought leaders, keynote speakers, and best-selling authors in innovation, digital transformation and experience design.  His latest book, X: The Experience When Business Meets Design, explores the importance of experiences and how to design them for customers, employees and human beings everywhere.


As Principal Analyst at Altimeter, a Prophet Company, a digital anthropologist, and futurist, he also studies disruptive technology and its impact on business and society. More so, through his reports, articles and books, he humanizes technology's effect to help people see people differently and understand what to do about it. Specifically, Brian studies digital transformation, customer experience and culture 2.0 and "the future of" industries, trends and behavior. 


CRM Evolution 2018

CRM Evolution 2016

Tuesday, May 24, 2016

Keynote 9:00 a.m. - 10:00 a.m. Keynote: CRM (R)evolution

CRM Evolution 2011

Tuesday, August 9, 2011

Keynote 9:00 a.m. - 10:00 a.m. KEYNOTE PANEL: Innovative Social Strategies

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