April 9-11, 2018 | Renaissance Washington DC Hotel


Brian Border

Brian Border
Vice President of CRM Marketing
Shutterfly, Inc.

With 20 years of CRM expertise, Brian is passionate about helping companies deepen their customer relationships. He has developed customer loyalty programs at numerous organizations and evolved them into self-sustaining initiatives that add demonstrable value to the business. Additionally, he regularly shares his hands-on insights at CRM events across the country. In his current role as Vice President of CRM Marketing at Shutterfly, Inc., Brian oversees multi-channel programs that drive customer engagement, retention and loyalty across Shutterfly and its subsidiary brands. Previously, Brian held CRM & loyalty marketing roles at both Kodak Gallery and Blue Shield of California. Prior to that he served as a business strategy consultant, first at Accenture and then at Peppers & Rogers Group, developing customer-focused solutions for top global brands including Nike, Jaguar Cars, HP and Amgen. Brian holds a BA in Economics from Stanford University and resides in San Francisco.

CRM Evolution 2018

CRM Evolution 2016

Tuesday, May 24, 2016

1:45 p.m. - 2:30 p.m. B203: Delighting the Multichannel Customer

CRM Evolution 2014

Monday, August 18, 2014

1:15 p.m. - 2:00 p.m. B103: How to Build Indestructible Customer Loyalty

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