Brent Leary

Brent Leary
Partner
CRM Essentials

Brent Leary is a CRM industry analyst, speaker and award winning blogger. He's co-founder of CRM Essentials, an Atlanta-based Social CRM advisory firm.
Recognized by InsideCRM as one of 2007's 25 most influential industry leaders, Leary also is a past recipient of CRM Magazine's Most Influential Leader Award.
In 2009 Leary co-authored Barack 2.0: Social Media Lessons for Small Business.

CX Connect 2022

Wednesday, March 16, 2022

12:00 p.m. - 12:15 p.m.

Backstage Chat with CSG

CRM Evolution 2020

Wednesday, April 29, 2020

11:45 a.m. - 12:30 p.m.

A303: 5 Years With Alexa: What the Recent Past Tells Us About the Future of Voice in CRM, CX, & the Customer Journey

CRM Evolution 2019

Tuesday, April 30, 2019

8:00 a.m. - 8:45 a.m.

Breakfast with the Influencers

Wednesday, May 1, 2019

Keynote 11:45 a.m. - 12:30 p.m.

A Look Into the Future: A CRM Evolution Town Hall

CRM Evolution 2018

Tuesday, April 10, 2018

10:45 a.m. - 11:30 a.m.

A201: Customer Engagement in the Voice-First Era

11:45 a.m. - 12:30 p.m.

C202: Which Technology Will Be Most Disruptive to CRM by 2020? The Vendors Weigh In

Keynote 8:00 a.m. - 8:45 a.m.

Breakfast with the Influencers

Wednesday, April 11, 2018

Keynote 11:45 a.m. - 12:30 p.m.

How Professional Sports Teams Are Leveraging Customer Engagement to Create Fans for Life

CRM Evolution 2017

Tuesday, April 25, 2017

11:45 a.m. - 12:30 p.m.

C202: Conversational Interfaces: How the Voice of the Customer Is Literally Changing Customer Engagement

1:45 p.m. - 2:30 p.m.

A203: AI’s Role in Shaping Modern Customer Engagement: Experts Weigh In

CRM Evolution 2016

Tuesday, May 24, 2016

8:00 a.m. - 8:45 a.m.

SD1: Breakfast With the Influencers Panel

Wednesday, May 25, 2016

9:00 a.m. - 9:45 a.m.	A301: PANEL: CRM and Small Business in a Digital World
10:00 a.m. - 10:45 a.m.	A302: When Amy Met Siri: How Virtual Companions Will Change Customer Engagement Forever