April 9-11, 2018 | Renaissance Washington DC Hotel


Bill Patterson

Bill Patterson
General Manager
Customer Service Solutions
Microsoft Corporation

Bill Patterson is the general manager, customer service solutions, for Microsoft. With more than 15 years of industry experience, Bill is a customer service and customer engagement thought leader responsible for Microsoft innovation and go-to-market execution strategies to include engineering and service excellence, technical support, customer lifecycle, monetization, marketing strategy and execution, ecosystem development and strategic partnerships.

CRM Evolution 2016

Monday, May 23, 2016

2:15 p.m. - 3:00 p.m. Solution Sessions

CRM Evolution 2014

Monday, August 18, 2014

2:15 p.m. - 3:00 p.m. C104: Solution Sessions

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