April 9-11, 2018 | Renaissance Washington DC Hotel


David Kay

David Kay
DB Kay & Associates, Inc.

David Kay is principal of DB Kay & Associates.  Since its founding in 2002, DB Kay has provided thought-leading services to the service, success, and support market.  DB Kay customers include IBM, Cisco, GE, Tektronix, and Extreme Networks. 

DB Kay's principal, David Kay, is a frequent speaker at industry conferences. He was recognized as an Innovator by the Consortium of Service Innovation, and has been KCS v5 Practices Certified, KCS Coach Certified, and KCS Trainer Certified by the KCS Academy. He held leadership roles at an innovative knowledge management technology provider from early 1998 to the end of 2002, and has been granted five patents for his work in knowledge management technology. His current work leverages thirty years of experience in envisioning, developing, marketing, and rolling out technology to aid knowledge-intensive businesses. David is co-author of Collective Wisdom:  Transforming Support with Knowledge, available on Amazon.com.


CRM Evolution 2016

Monday, May 23, 2016

3:15 p.m. - 4:00 p.m. B105: Using Customer Journey Mapping to Create Great Experiences

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