April 9-11, 2018 | Renaissance Washington DC Hotel


Volker Hildebrand

Volker Hildebrand
Global Vice President
Customer Engagement Solutions
SAP Hybris

Dr. Volker Hildebrand is Global Vice President at SAP Hybris; he is responsible for the strategic direction of SAP Hybris Customer Engagement and Commerce Solutions. Volker has more than two decades of experience in the CRM and eCommerce space and held various leadership positions in sales, product management, product marketing and solution management at SAP and SAP Markets. Prior to joining SAP, Volker was a professor for Marketing and had his own consulting business helping companies better engage with their customers. He has been an early evangelist of customer experience and customer engagement and is a widely recognized expert, thought leader, researcher, author, and keynote speaker. Volker has a Ph.D. in Business Economics and was a pioneer in CRM and e-commerce research. Volker has written more than 100 articles & blogs and published five books; his latest book “The Customer Experience Edge” was published by McGraw Hill.

CRM Evolution 2017

Tuesday, April 25, 2017

1:45 p.m. - 2:30 p.m. A203: AI’s Role in Shaping Modern Customer Engagement: Experts Weigh In
2:45 p.m. - 3:30 p.m. Solution Sessions - SAP Hybris

CRM Evolution 2016

Monday, May 23, 2016

2:15 p.m. - 3:00 p.m. Solution Sessions

CRM Evolution 2015

Tuesday, August 18, 2015

2:45 p.m. - 3:30 p.m. A204: Solution Sessions

CRM Evolution 2014

Tuesday, August 19, 2014

Keynote 9:00 a.m. - 10:00 a.m. CRM Leader Panel: Evaluating the Landscape

Monday, August 18, 2014

2:15 p.m. - 3:00 p.m. A104: Solution Sessions

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