April 9-11, 2018 | Renaissance Washington DC Hotel


Three Events. One Location!

CRM Evolution SpeechTEK

April 9-11, 2018 | Renaissance Washington DC Hotel

The ways in which our customers communicate is ever-evolving and encompasses a variety of channels—social, mobile, phone, web, email, etc. To go above and beyond with your customer service engagement, it is important to have a wide-range of information in order to master each of these channels.

Get a jump on the competition when you upgrade your experience by selecting a Platinum or Gold Pass Pass. With these passes, you’ll have the opportunity to hone in on key speech, CRM, and customer service strategies that will improve the way you do business. These combined sessions feature more than 120 strategic and tactical customer sessions and workshops to choose from. Get yours today and save BIG over the cost of three separately priced events.

When you upgrade to either a Platinum (also includes a Postconference Workshop) or Gold Pass, you’ll have the opportunity to discover how to design a better customer engagement strategy using CRM and customer service strategies.

At SpeechTEK Learn About:

  • How to build intelligent assistants
  • How to detect emotions such as happiness and sadness
  • How to identify personal traits
  • How to determine which design methodologies and tools are best
  • How to reach a wider IVR user population

At Smart Customer Service Learn About:

  • Real-world case studies
  • CRM best practices
  • Customer engagement strategies
  • Latest trends in customer experience
  • Building employee engagement
  • CX solutions and processes

Upgrade your conference experience. 
Register for a Platinum or Gold Pass today!

To find out more about these conferences, visit
www.speechtek.com or www.www.smartcustomerservice.com/2018.

Co-Located With

Diamond Sponsor

Platinum Sponsors

Gold Sponsors

Corporate Sponsor

Monday Keynote Lunch Sponsor

Tuesday Keynote Lunch Sponsor

Media Sponsors