TeleSpeak Acquires Contact Centers of America

TeleSpeak, a developer and provider of cloud-based telecommunications, collaboration, and contact center software, has acquired Contact Centers of America, an Orlando, Fla.-based contact center that provides support and other services to the software, education and telecommunications industry. Financial terms of the deal were not disclosed.

"The acquisition of CCA helps TeleSpeak define it's evolution strategy as not only organic, but, as tactical [mergers and acquisitions] opportunities present themselves for strategic growth, TeleSpeak will continue to look for calculated avenues of advancement for additional market share," said TeleSpeak's co-founder and chief sales and marketing officer Chance Myers, in a statement. "Furthermore, the current sales and support departments within CCA will help TeleSpeak grow and support its hosted solutions."

"TeleSpeak's forward-looking initiatives will always be focused on market position in a competitive environment. Our industry-leading technology will continue to concentrate on and enhance our "Customer First" philosophy," added co-founder and chief operating officer John Golak.