Best Practices White Papers

Creating a CUSTOMER-FIRST Organization: TECHNOLOGY and PEOPLE

Sponsored By: Confirmit and Verint

Experience Quality: A Game-Changer for Boosting B2C Satisfaction

Sponsored By: Verint

Understanding the Customer Experience in a Digital Age

Sponsored By: Confirmit

The Emerging Convergence of Employee and Customer Experience: practice and technology in four areas shaping the future of the contact center

Sponsored By: NICE

Megatrends in Customer Experience: Near-Term Adjustments and Long-Term Structural Changes

Sponsored By: Neustar, Khoros, Calabrio and Verint

Creating a Customer Engagement Center

Sponsored By: eGain and Conduent

Smarter than the IVR: The Genius of IVAs

Sponsored By: Verint

Smart Insight: Moving Beyond the Survey

Sponsored By: Confirmit

Data Quality: The Key Ingredient in a Data-Driven Customer Strategy

Sponsored By: Confirmit and Verint