Contact Center Innovations: Successful Case Study Snapshots

Sponsored By: Replicant and Concentrix

Conversational AI: The Future of Customer Service?

Sponsored By: Replicant and Five9

Delivering Better Customer Experiences with Knowledge Automation

Sponsored By: Verint

Creating a CUSTOMER-FIRST Organization: TECHNOLOGY and PEOPLE

Sponsored By: Confirmit, NICE and Verint

Experience Quality: A Game-Changer for Boosting B2C Satisfaction

Sponsored By: Verint

Understanding the Customer Experience in a Digital Age

Sponsored By: Confirmit

The Emerging Convergence of Employee and Customer Experience: practice and technology in four areas shaping the future of the contact center

Sponsored By: NICE

Megatrends in Customer Experience: Near-Term Adjustments and Long-Term Structural Changes

Sponsored By: Neustar, Khoros, Calabrio and Verint

Creating a Customer Engagement Center

Sponsored By: eGain and Conduent