As Twitter, the microblogging site, explodes in popularity, CRM has become a common topic. To bring the Web 2.0 world full-circle, we'll be highlighting a few choice tweets.
For the rest of the June 2008 issue of CRM magazine please click here
As the microblogging site explodes in popularity, CRM has become a common topic. Many industry vendors (Salesforce.com, Oracle, Zoho, Ribbit, Etelos, among others) are generating leads and responding to relevant tweets, and some forward-thinking consumer companies (Comcast, Baskin-Robbins, JetBlue, FastCompany, Zappos, to name a few) are beginning to use Twitter accounts for customer service unparalleled in its immediacy. To bring the Web 2.0 world full-circle, we'll be highlighting a few choice tweets in print.
If you're on Twitter yourself, you can "follow" CRM magazine and destinationCRM.com by clicking here.
Zoho spotted my grumpy tweet and responded. Am impressed. @arvindnatarajan Thanks!
Our CRM system is so delightfully ghetto. It's spitting out emails received earlier this week.
@stevehall thought it was about time we got on Twitter. Saw everyone tweeting about the event tonight and wanted to connect :)
Day 2 of data import issue in Salesforce. Records imported successfully? 0.
Got a ready-to-go Web-based CRM with ERP to hawk me? I got the cash to throw your way. Fed up with searching. Message me!
|Learn more about the companies mentioned in this article in the destinationCRM Buyer's Guide:
The Penny-Pincher: Sridhar Vembu -- chief executive officer, AdventNet, parent company of Zoho.
Getting customers all a-twitter.
The financial crisis -- and the customer service issues it raises -- makes itself felt on Twitter.
The microblogging site is rapidly becoming a destination of choice for the Web 2.0-savvy, and users of Microsoft Dynamics CRM 4.0 are certainly among them.
Company executives insist the acquisition will only help accelerate voice automation innovation for the masses.
Some recent tweets about CRM software.
The twitterverse opens up on open-source CRM.
Customer experience tales across the Twitterverse.
Entellium's crisis played out on Twitter, live.
The Entellium saga continues as it files for bankruptcy protection, and competing vendors look to pick up the SMB solution provider's pieces.
So speak softly and carry just 140 characters.
Government 2.0 comes to the Twitterverse.
Customer service tweeps speak for themselves.
CRM vendors are beginning to find ways to put the microblogging marvel to work -- for themselves and for their users.
How have retailers fared in the twitterverse?
Social media thought leaders, twittering about social media.
How United Airlines learned that customer dissatisfaction + social media = a first-class pain.
The end of on-demand business intelligence provider LucidEra, captured on the public tweetstream.
What does the Twittersphere think of Salesforce.com?