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From Offer Eligibility to Customer Intelligence: A Data Maturity Playbook for AI-Ready Enterprises

Turn offer eligibility from a one-time conversion step into verified, permissioned customer intelligence that supports personalization, loyalty, and long-term growth.

Rebecca Grimes // 25 Aug 2026
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Max Factory Scales Active Customer Base by 100% With Vonage

Vonage messaging solutions help Italian retailer enhance customer engagement across WhatsApp, RCS, and SMS, doubling its active user base within one year

25 Aug 2026

Guitar Center Turned Site Visits into Personalized Engagement with Acxiom

Guitar Center integrated Acxiom's RealID into its Salesforce Marketing Cloud implementation, allowing it to engage pseudonymous website visitors.

25 Aug 2026

Hope Family Care Center Cuts After-Hours Call Burden by 90 Percent

eClinicalWorks and healow Genie help HFFC save costs, streamline operations, reduce administrate burdens, and improve call center quality.

21 Aug 2026

BlueConic Provides More Responsive RFPs

CDP provider speeds processes with Responsive AI.

Phillip Britt // 06 Jul 2026
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Blame Distribution

When your system makes your people look bad.

Garrison Wynn // 17 Aug 2026

AI Emerges as a Powerful Ally for Assistive Technologies

An app turns volunteers into contact center-like agents for sight-impaired users.

Nancy Jamison // 07 Aug 2026

The CX Leader’s Guide to 2027 Budget Planning: Invest to Scale Your AI Foundation

Build AI-powered CX systems that turn signals into consistent action.

Senem Guler Biyikli // 03 Aug 2026

Who’s Driving This Customer Journey?

A car dealership experience makes a few turns.

Ian Jacobs // 24 Jul 2026
CRM Insight
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Reports & Research

The Enterprise AI Agent Buying Scorecard

NiCE

10 Aug 2026

[Gartner] The top 10 operational issues that stall enterprise AI

NiCE

10 Aug 2026

Maximize operational savings and performance with a CX AI platform

NiCE

10 Aug 2026

Salesforce CRM Optimization Playbook

Sercante

24 Jul 2026