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CRM on Twitter: October 2008
Customer experience tales across the Twitterverse.
For the rest of the October 2008 issue of CRM magazine please click here
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In honor of Customer Service Week (see "A Week of Strong Customer Service"), we decided to cast a quick look at some of the recent customer experience tales making the rounds in the Twitterverse.

Want to follow CRM magazine on Twitter? You can find us at www.twitter.com/destinationCRM.

You can tweet us directly by using @destinationCRM at the start of your message.

joelwrose:
@GeoHueb I’ve been told that live chat with Comcast is the best way to get customer service from them. From my experience, it’s true.

photoeye75:
wow XM Radio hung up on me again. 3rd time in 2 hours. Awesome customer service.

pletch:
Good customer service Southwest Airlines. I booked the wrong flight, called them and in minutes they had it fixed. Nice and easy. class.

entspeak:
had one of the best experiences with Apple’s customer service ever--”My iPod Touch has a dead pixel.” “We're sorry, here’s a new one.”

jenniferfugel:
Time Warner customer service (lack of) is really ticking me off.

samasalways:
oh sprint customer service...I talk to you more than I talk to most of my friends

ColoradoKila:
Hotel Monaco called back within hours, apologizing profusely. They made it better & then some. Now my fave hotel ever!! Customer service!!!

Every month, CRM magazine covers the customer relationship management industry and beyond. To subscribe, please visit http://www.destinationcrm.com/subscribe/.

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To contact the editors, please email editor@destinationCRM.com
Every month, CRM magazine covers the customer relationship management industry and beyond. To subscribe, please visit http://www.destinationCRM.com/subscribe/.
Learn more about the companies mentioned in this article in the destinationCRM Buyer's Guide:
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