CRM on Twitter: November 2008
The financial crisis -- and the customer service issues it raises -- makes itself felt on Twitter.
For the rest of the November 2008 issue of CRM magazine please click here

Amid a presidential campaign and a major banking crisis, the level of political and economic chatter on Twitter isn’t much of a surprise. But keeping a finger on the consumer pulse can be tricky.
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Actually received good customer service from WaMu via phone and email! No wait time either! Maybe JP Morgan Chase is a good thing!

I wonder what the financial services collapse means to all the direct marketing firms that service them? Less irrelevant mail for me? I wish.

Do you think the financial crisis will impact free Web services and make more paid services the norm?  

Figuring out how this whole financial services thing is going to pan out. Got to have answers for my clients.

Even as [banks] were sick, dying or dead, their Web sites had a chipper, customer-service vibe.” [NYT]

Presenting to the execs of a financial services company. Boy, do they NOT CARE about my training project right now!  

If financial services goes under, everyone loses—people don’t buy real estate, cars, computers, marketing services, technology.

CRM on Twitter: November 2008

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Every month, CRM magazine covers the customer relationship management industry and beyond. To subscribe, please visit http://www.destinationCRM.com/subscribe/.
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