The financial crisis -- and the customer service issues it raises -- makes itself felt on Twitter.
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Amid a presidential campaign and a major banking crisis, the level of political and economic chatter on Twitter isn’t much of a surprise. But keeping a finger on the consumer pulse can be tricky.
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Actually received good customer service from WaMu via phone and email! No wait time either! Maybe JP Morgan Chase is a good thing!
I wonder what the financial services collapse means to all the direct marketing firms that service them? Less irrelevant mail for me? I wish.
Do you think the financial crisis will impact free Web services and make more paid services the norm?
Figuring out how this whole financial services thing is going to pan out. Got to have answers for my clients.
“Even as [banks] were sick, dying or dead, their Web sites had a chipper, customer-service vibe.” [NYT]
Presenting to the execs of a financial services company. Boy, do they NOT CARE about my training project right now!
If financial services goes under, everyone loses—people don’t buy real estate, cars, computers, marketing services, technology.
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As Twitter, the microblogging site, explodes in popularity, CRM has become a common topic. To bring the Web 2.0 world full-circle, we'll be highlighting a few choice tweets.
The microblogging site is rapidly becoming a destination of choice for the Web 2.0-savvy, and users of Microsoft Dynamics CRM 4.0 are certainly among them.
Some recent tweets about CRM software.
The twitterverse opens up on open-source CRM.
Customer experience tales across the Twitterverse.
Getting customers all a-twitter.
Entellium's crisis played out on Twitter, live.
The Entellium saga continues as it files for bankruptcy protection, and competing vendors look to pick up the SMB solution provider's pieces.
So speak softly and carry just 140 characters.
Government 2.0 comes to the Twitterverse.
Customer service tweeps speak for themselves.
CRM vendors are beginning to find ways to put the microblogging marvel to work -- for themselves and for their users.
How have retailers fared in the twitterverse?
Social media thought leaders, twittering about social media.
How United Airlines learned that customer dissatisfaction + social media = a first-class pain.
The end of on-demand business intelligence provider LucidEra, captured on the public tweetstream.
What does the Twittersphere think of Salesforce.com?
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