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Some recent tweets about CRM software.
For the rest of the August 2008 issue of CRM magazine please click here
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As Twitter continues to evolve, the microblogging service has begun to suffer some growing pains of its own -- outages, downtimes, and scalability issues. Falling victim to its own popularity is a set of circumstances the CRM industry is well familiar with, so we gathered some recent tweets about CRM software and the troubles and frustrations users have been experiencing. Want to follow CRM magazine on Twitter? You can find us at www.twitter.com/destinationCRM. To keep up with our annual destinationCRM conference, beijg held this month in New York, you can follow www.twitter.com/dCRM08 or track #dCRM08.
johngriffith: my customer database is dying; Oh lord wont you send me a new CRM, my friends they got Siebel my boss just wont spend... (credit J Joplin)
caroleking1: Why are US CRM software vendors so crap with their own customer and potential relationship management...
oOo_markus_oOo: I'm reading a blog post about twitters problems with mysql and how it was written as a CRM tool more than a messaging tool. w0wzers!
HighTechDad: ...Yarmis: 1/2 of CRM implementations have failed because not solved individual sales person's dilemma. Social should help.
ekopsala: Why don't people get the difference between a Customer Data Integration hub and a CRM platform?
basicrowan: Updating our CRM with client information. Trying to pretend we won't be switching again less than a year from now, making this effort moot.
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As Twitter, the microblogging site, explodes in popularity, CRM has become a common topic. To bring the Web 2.0 world full-circle, we'll be highlighting a few choice tweets.
The microblogging site is rapidly becoming a destination of choice for the Web 2.0-savvy, and users of Microsoft Dynamics CRM 4.0 are certainly among them.
Getting customers all a-twitter.
The financial crisis -- and the customer service issues it raises -- makes itself felt on Twitter.
The twitterverse opens up on open-source CRM.
Customer experience tales across the Twitterverse.
Entellium's crisis played out on Twitter, live.
The Entellium saga continues as it files for bankruptcy protection, and competing vendors look to pick up the SMB solution provider's pieces.
So speak softly and carry just 140 characters.
Government 2.0 comes to the Twitterverse.
Customer service tweeps speak for themselves.
CRM vendors are beginning to find ways to put the microblogging marvel to work -- for themselves and for their users.
How have retailers fared in the twitterverse?
Social media thought leaders, twittering about social media.
How United Airlines learned that customer dissatisfaction + social media = a first-class pain.
The end of on-demand business intelligence provider LucidEra, captured on the public tweetstream.
What does the Twittersphere think of Salesforce.com?
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