Joseph Shannon

Joseph Shannon
Director, Partnership Marketing
American Express

Joe leads digital products & partnership marketing at American Express®. His team is responsible for driving customer engagement with new merchants, digital payments and emerging digital products – overseeing marketing with ApplePay, SamsungPay, and AndroidPay and most recently helping launch the Amex Bot for Facebook Messenger and the Amex Skill for Amazon Alexa. He has nearly 10 years in financial services and proven expertise using customer research, Big Data and technology to optimize cross-channel marketing at every stage of the customer journey.

CRM Evolution 2018