May 23-25, 2016 | Omni Shoreham Washington DC

From the editors of CRM magazine
Registration Pricing

Join peers, industry leading speakers and exhibitors in Washington D.C. for the new era of CRM Evolution.

Now in its 11th year, CRM Evolution is on the move and we can't wait to share a new and exciting program with you! The CRM industry is always evolving and has changed dramatically over the last few years. Be there as we look towards the future of the CRM industry and the many ways new tools and strategies will impact your business. We're developing the program soon, so stay tuned for exciting updates and special discounts.

Why You Should Attend

  • Create great customer engagements
  • Generate high returns on CRM investments
  • Prepare for customer trends that are reshaping the marketplace
  • Improve customer satisfaction and loyalty
  • Leverage technologies that will change customer relationships
  • Increase profitability
  • Streamline business processes

Who Should Attend

  • Cheif Customer Officer
  • VP/Director of Sales, Marketing, Customer Service, Call Centers
  • VP/Director of Ecommerce/Ebusiness
  • VP/Director of Business Analytics or Business Intelligence
  • VP/Director of Telemarketing/Telesales
  • VP/Director of IT
  • Director/Manager of Sales Support
  • Director/Manager of Customer Support



  • Hear from over 60 speakers in more than 40 sessions including in-depth workshops, sunrise sessions, case studies, panel discussions, and more
  • Get access to industry-leading companies demonstrating cutting-edge technologies

  • Network with colleagues, peers, and experts in customer relationship management

Co-Located With

Platinum Sponsors

Tuesday Keynote Lunch Sponsor

View videos from previous CRM Evolution events here.