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Coveo Inc.
2800 St-Jean-Baptiste Ave, Suite 212
Quebec City Quebec G2E 6J5
Canada

PH: 418.263.1111
FAX: 418.263.1221
Visit their Web site: www.coveo.com
 
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Coveo transforms companies’ ability to gain insight from diverse and overwhelming amounts of unstructured and structured data, whether it exists behind the firewall, in the cloud or in social media. Coveo’s unified indexing technology connects broadly with all systems to create a virtual integration layer, from which role-based Insight Consoles present consolidated, correlated information mashups. Greater insight enables more effective and efficient customer service, more relevant customer experiences, increased sales and shorter sales cycles, faster innovation for better product development and ultimately, increased profitability.

Coveo customers range from Fortune 100 companies such as Lockheed Martin, PepsiCo and Verizon, to Global 2000 companies such as GEICO, CA Technologies and T-Mobile, to mid-sized businesses such as Terumo Medical, IBM Netezza and Children’s Hospital of Boston.

 

 

Product Description

 

Coveo Insight Solutions™ leverage the full breadth and depth of information available across your organization, whether it resides in systems behind the firewall or in the cloud, to increase enterprise innovation, competitiveness and agility. Coveo’s Enterprise Search 2.0 Platform powers solutions that improve performance and decision-making across multiple business processes, by bringing disparate, structured or unstructured information from any system into a central, Unified Index. Coveo solutions drive business performance by providing just-in-time decision support, business analytics and actionable knowledge via role-specific consoles and dashboards.

 

Whitepapers, Archived Webcasts and Sponsored Content
  • Insight Solutions for Customer Service
    Provide your front lines with the intelligence needed to transform Customer Service and Support—by turning disparate data from all sources into Insight—about your customers, their products, challenges, interactions, history, and more.
  • Insight Solutions for Customer Service Agents
    Give your agents the front-line intelligence they need to solve customer challenges quickly and easily – speeding resolution times and increasing satisfaction.
  • Insight Solutions for Customer Self-Service
    Make sure that your customers feel known, even when they serve themselves. Give your customers access to the intelligence they need, as soon as they access your self-service website.
  • Insight Solutions for Customer Service Managers
    Get a holistic view of all customers and your service operations operations, with the ability to uncover trends and dive into individual customer information in sub-seconds.
  • Insight Solutions for Sales & Marketing
    Drive sales and marketing results with one-to-one engagement on a large scale. Deliver the right information to every customer or prospect, at the right time, at every touch point.
This company is listed in the following categories:
AnalyticsChannel ManagementConsumer Packaged GoodsCustomer Service/Call Centers
EducationEnterprise CRMFinancial Services/BankingGovernment
HealthcareInsuranceIntegrationManufacturing/Automotive
Marketing AutomationNon-profitPharmaceuticals/ChemicalsProfessional Services
RetailSales AutomationSMB/Mid-market CRMSocial CRM
Sports/EntertainmentTechnologyTelecommunicationsTransportation
Articles Mentioned
Coveo Personalizes the Search Experience for Sitecore Web Sites
Coveo has upgraded its Coveo for Sitecore search solution with additional integrations.
13 Digital Marketing Myths, Debunked
The real answers to those burning questions about email, social media, mobile devices, and big data.
The 2014 CRM Service Leaders
Other Companies Shared the Dreamforce Spotlight
With 135,000 attendees, Dreamforce made for a great launching pad for companies besides just salesforce.com.
CRM and Knowledge Management: Balancing Information and Insight
Companies are tying KM systems into CRM solutions to maximize understanding and use of internal resources, but the process can be onerous.
Coveo Pulls in $18 Million in Funding
The technology will help Coveo expand its solutions for greater insight from big data and better customer engagements.
Coveo Launches Coveo for Salesforce.com
Brings advanced search, unified indexing, to Sales and Service Cloud users.
Solve the Master Data Management Equation
Offering personalized and rewarding service requires up-to-date and accurate data shared across the enterprise.
Out-of-the-Box Thinking
Resetting mindsets about customer data.
The 2012 Service Leaders
10 Ways to Rearchitect Your Contact Center
Hiring, training, and technology are considered keys to raising the customer service standard.
Coveo Launches New Multichannel Text Analytics Software
The upgrade includes connectors to Twitter and JIRA, multi-role administration, and additional language support.
Coveo Unveils Expanded Mobile Apps
Field service and sales organizations can now access all customer information from any enterprise system via iPhone, iPad, Android, and BlackBerry.
Speech Analytics Captures Consumer Sentiment
Technologies blend data from different sources, emotional states, and moments in time
The 2011 Service Leaders
CRM Magazine Announces Winners of 2010 CRM Service Awards
Companies, customers, and visionaries honored for successes in the service industry over the previous 12 months.
A Code Win Doesn't Blow
CRM is all over this year's awards for programming excellence.
CRM Searches for Search
The technology to locate information may be readily available, but can CRM systems uncover their own buried treasure?
The 2008 CRM Service Awards: Table of Contents and Introduction
The leaders, the winners, and the honorees -- the best of the CRM service industry over the last 12 months.
The 2008 CRM Service Awards: Rising Stars -- Introduction
The Rising Stars of 2008 are at your service.
The 2008 CRM Service Awards: Rising Stars -- Coveo Solutions
Coveo Solutions knows where to find what you're looking for.
In Search Of...
New technologies make searching for internal documents as easy as surfing the Web. What's that got to do with CRM?
Outsourced Sales Training Is More Effective
New research suggests that training your sales team in-house isn't the best way to get lasting results -- but choosing the right outside partner can be tricky, as well.
Coveo Wins Patent for Search Technology
New speech recognition approach converts audio into text to power searches of multimedia files.
 
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