Every software category is racing toward the same vision: tools that run themselves. Prepare for self-driving CRMs.
Germany's Berlin-Brandenburg increases customer satisfaction by 25 percent.
The East Coast utility raises containment on a single platform.
NiCE's genAI-infused solution becomes a true time saver for the telecom.
PolyAI's AI agents increase self-service and customer satisfaction for the salon franchiser.
Citizens rate the complaint-handling experience 19 points higher in 2025 than they did in 2021. AI is making a difference.
Good leadership communication is crucial for efficiency.
These solutions are a foundational component for contact centers of the future.
People don't use CRM the way it was intended.