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eLoyalty, a TeleTech company
9197 S. Peoria St.
Englewood CO 80112
United States

PH: 512-391-7700
Visit their Web site: eloyalty.com
Ownership: Public
Stock Symbol: TTEC
Number of Employees: 250 - 499

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Profile

eLoyalty, a TeleTech Company enables a frictionless customer journey and experience across all customer interactions by implementing and enabling next generation customer technologies, activating customer data and modernizing legacy environments across mid-size and enterprise organizations. Our technology offerings enable clients to communicate seamlessly with their customers across any channel to create a differentiated customer experience.

Product Description

eLoyalty’s offerings include Experience and Experience+, an enterprise-level cloud solution for mid-sized businesses, and our enterprise solutions (cloud, hybrid and on-premise) all integrated with Verint’s WFO for simplified system administration and maintenance as well as real-time enterprise collaboration. Our state-of-the-art Service Cloud system integration and configuration closes the gaps in sales, marketing and customer data, and creates a circle of knowledge around the customer life cycle and simplifying the customer experience.

Whitepapers, Archived Webcasts and Sponsored Content
This company is listed in the following categories:
Cloud-based CRMConsumer Packaged GoodsCustomer Service/Call CentersEnterprise CRM
Financial Services/BankingGovernmentHealthcareInsurance
IntegrationManufacturing/AutomotivePharmaceuticals/ChemicalsRetail
SMB/Mid-market CRMTechnologyTelecommunicationsTransportation
Travel/Hospitality
Articles Mentioned
Drive Success With an Intelligent Contact Center
Advanced customer experience technologies can significantly upgrade customer experiences, leading to increased revenue and loyalty; more importantly, failing to keep up means missing the opportunity to not only better serve your customer, but save money in the bargain.
Citizen Relationship Management Requires a Different CRM
Government can't do what businesses do, but citizens still expect the same kind of customer service
TeleTech Introduces Second Major Release of Cisco-Based Contact Center Solution
eLoyalty, part of TeleTech Technology, has released version 10.6.3 of its Cisco-Powered Hosted Collaboration Solution/Contact Center as a Service (HCS/CCaaS) cloud offering. (Featured on SmartCustomerService.com.)
Speaking of Customer Insights
Speech analytics can help improve customer experience, cut costs, reduce attrition, and minimize risk
Magic Quadrant on Service Providers Provides a Boost for Accenture
Magic Quadrant '08: With calm but constant growth in the CRM service provider space, the largest firms still lead the way.
Considering Offshore Sourcing? Take Time to Do It Right
For companies that have not committed to the siren call of offshore sourcing, advice from those organizations that have tried and thrived can be summarized as, Take time to do it right.
Accenture and Inforte Get Top Ranking
Magic Quadrant '03: The report puts leading service providers into four key areas (challengers, leaders, niche players, and visionaries), all measured against each other by their ability to execute.
The Week in Review
A roundup of the top stories in the CRM world during the past week.
Genesys Bolsters Management
Names Laurent Philonenko COO; also industry hires at Accenture, Motorola, Kanisa, Astea, Whisperwire, Astute, ePeople, among others
CRM/FFA Providers
A listing of select solution providers that develop integrated CRM/FFA software packages.
Choosing Customers Through Needs-Based Segmentation: Part 2
eLoyalty VP Nick Poulos discusses needs-based segmentation strategies for acquiring and retaining customers based on what they want and how they buy.
Choosing Customers Through Needs-Based Segmentation: Part 1
eLoyalty VP Nick Poulos discusses needs-based segmentation strategies for acquiring and retaining customers based on what they want and how they buy.
New Measures of CRM Performance
Not all CRM investments show up directly on the bottom line. Intangibles like loyalty and satisfaction are hard to measure, but important to value.
Forget ASPs; BSPs are the New Way of Implementing CRM
BSPs, which represent the new way CRM solutions will be delivered, not only offer hosted solutions, but also provide integration and consulting services.
Launching Profits with Customer Loyalty
By tailoring sales and marketing strategies to fit individual consumer needs, companies are finding ways to seek out and retain their most valuable customer base for higher revenues.
Wireless Data Communication Gets Real
Despite some false starts, wireless sales support now looks as if it's headed for deployment. How soon will it change your business?
Launching Profits with Customer Loyalty
Nothing builds a business like customer retention and cultivation.
 
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