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Nuance
1 Wayside Road
Burlington MA 01803
United States

PH: 781-565-5000.
FAX: 781-565-5001
Visit their Web site: http://www.nuance.com
 
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Profile

At Nuance, we're the people who make voice work. We design and deliver intuitive technologies that help people live and work more intelligently. We provide the tools to inform, to connect, and to empower people to be more productive and creative. We give people more than just control over their communications. We give them command of their lives.

From speech technologies that help companies offer superior customer service experiences, to healthcare solutions that help physicians focus on patient care instead of documentation, to imaging technologies that convert physical documents into searchable digital files, our priority is creating solutions that put people in command. That's what has made us the leading provider of speech and imaging solutions around the world.

Robert Weideman and Andy Mauro Introduce Nuance's Nina
Nuance's EVP & GM, Robert Weideman and Andy Mauro give a keynote presentation at SpeechTEK 2012 launching Nina.

 

Product Description

Nuance partners with leading telecommunications, systems integration, hosting, and platform partners around the world. These leaders offer quality speech-enabled solutions based on Nuance core technologies: Nuance Recognizer, Vocalizer Text-to-Speech, and Verifier Speaker Verification. The result is flexibility for enterprises of all sizes to select the solution that fits your needs and be confident that Nuance is inside.

Whitepapers, Archived Webcasts and Sponsored Content
  • Meet Nina—the virtual assistant for mobile customer service
    Nina™ (Nuance Interactive Natural Assistant) delivers an unprecedented mobile customer service experience by turning smartphones into voice-enabled customer service assistants. Nina transforms iPhone and Android mobile apps into powerful engagement tools that allow customers to serve themselves and get immediate outcomes—whether that’s paying a bill, changing or adding service or simply getting a question answered. Nina is ideal for any organization looking to significantly improve the mobile customer service experience—from Financial Services and Telecommunications to Travel and more.
  • Dragon Enterprise
    Speech recognition tools are being used by leading corporate, government, legal, education and medical organizations throughout the world to streamline data collection and document creation, automate complex or repetitive PC tasks and empower disabled workers. The result? High-quality customer service with reduced operating costs.
This company is listed in the following categories:
AnalyticsConsumer Packaged GoodsCustomer Service/Call CentersEducation
Enterprise CRMFinancial Services/BankingGovernmentHealthcare
InsuranceManufacturing/AutomotiveNon-profitPharmaceuticals/Chemicals
Professional ServicesRetailSMB/Mid-market CRMSocial CRM
Sports/EntertainmentTechnologyTelecommunicationsTransportation
Travel/Hospitality
Articles Mentioned
ManageEngine Releases Voice-Enabled Help Desk App
The new iPhone ServiceDesk Plus MSP app features Nuance voice technologies.
Nuance Launches Partner Program
Nuance Connections expands distribution of natural language customer self-service applications.
Piecing Together Multichannel Support
Cross-channel support starts with connecting the right channels.
Creative Virtual Announces V-Person Mobile
Natural conversational system extends knowledge management platform and customer service to any mobile device.
IVRs Get a Bad Rap
There's no excuse for not investing in these systems.
Customer Service Adapts to Multiple Environments
But while customers embrace new channels, businesses have to catch up, Customer Service Experience speakers warn.
Awareness Adds Scoring to Social Marketing Automation Suite
New features let users define their own segmentation rules and more.
Virtual Hold Technology Names Wes Hayden CEO
The industry veteran will lead the growth of the emerging company in the customer conversation space.
In the Air Instead of on the Line
A natural language-based IVR connects US Airways passengers to better service.
Natural Language Understanding Grows Up
The bar has been raised for technologies that not only hear, but understand too.
Can Mobile and IVR Avoid a Fight?
Customer interaction technologies should support one another, not compete
IVR Market to Reach $2.78 Billion by 2017
A new report from GIA identifies a greater use among SMB, innovative pricing strategies, technological advances, and open-standards development as the key drivers of growth.
IVR Investment Pays Off at Australian Bank
Westpac Group installs Holly Connects platform to address customer service woes.
Nuance Builds Out Its Mobile Advantage Portfolio
The new solutions are designed to steer customers to mobile smartphone apps for self-service.
WinCo Foods Deploys aisle411 Retail Navigation Platform
The app helps shoppers find items in the store, collect coupons, and share shopping experiences.
Nuance Unveils Dragon for Salesforce App for iPhone and iPad
Integration of Dragon with Salesforce CRM and Salesforce Chatter lets people speak updates into the Salesforce.com CRM and Chatter accounts.
Never Underestimate the Power of Traditional Methods
It's not the medium but, rather, how you use it to engage customers that counts
Nuance Launches Complete Care Multichannel Solutions
Nuance Complete Care engages consumers over the customer contact life cycle with integrated inbound and outbound customer care
The Feminine Marketing Mystique
How to Demystify Women's Purchasing Behavior
Utilities Need to Improve Customer Experiences to Create Loyalty, Survey Finds
A Twitter poll conducted by Nuance signals new opportunities for utilities to use mobile self-service and proactive notifications to improve the customer service experience.
Changing the Mobile Channel
Mobile service is finally catching on with consumers of all ages—but not everyone is embracing the same methods
Ribbit Gets Hopped Up on Speech
United with CRM offerings, the telephony-as-a-service company helps spread speech technology throughout the enterprise.
M&A & CRM
A timeline of the tumult: The industry's shaken, but that may be a sign that the something's stirring. Here's a chance to look at the big picture—and to remember that not all deals pan out as intended.
Voice Self-Service to the Rescue
When live agents can't be had, interactive voice response systems may suffice.
Managing Social Customers for Profit
A new paradigm calls for a reassessment of an industry metric.
Making the Grade
As the higher education sector finds itself struggling under a heavy course load — short-term admissions problems made worse by a systemic financial crisis—leading-edge universities are studying up on CRM.
Re:Tooling -- Interactive Voice Response (IVR): Dial-Up Innovation
Speech-enabled interactive voice response systems now involve other customer channels.
Tellme Delivers Voice in the Cloud
Nearing the two-year anniversary of its acquisition by Microsoft, Tellme's new features look to slash costs for enterprise customer service.
Right Message, Right Channel, Right Time
Varolii looks to go three-for-three with its latest array of automated communication applications.
Mobile Self-Service Adds Another Nuance
Nuance Communications' Mobile Care solution might be the answer for those looking to avoid automated phone systems.
Thrive in a Down Economy
Cut costs and improve customer service with self-service software.
Becoming a Beloved Company
Nuance Conversations '08: A customer-experience consultant outlines what it takes to make yourself memorable for every customer.
Social Technologies Can Save You!
Nuance Conversations '08: Forrester analyst Josh Bernoff rides the Groundswell once again.
How Much Marketing Is Too Much?
Whether marketers send messages across multiple channels or just one, every customer has a limit. The trick is knowing where that limit is.
Verizon Launches Hosted Speech Platform
New offering gives users the flexibility and oversight typically associated with on-premises solutions without the large capital costs.
Intervoice Looks to Break Contact Center Silos
The company's new Contact Portal combines the functionality of its contact center offerings, enabling consumers to receive customer service on their own terms -- and through their preferred channel.
Voice Biometrics Sound Great -- to Consumers
Voice Biometrics Conference '08: A new study suggests that consumers are embracing voice verification to protect important personal data.
Interactive Intelligence Unveils New Customer Feedback Products
The unified IP business communications solutions vendor seeks to gain a firm hold with mid-size and large contact centers and enterprises in what one analyst calls "a large, untapped market."
Microsoft Goes Automated With its Service Agent
The release marks another contact center-specific offering available now from the software giant, and underscores a future move to make inroads with large-scale, more complex contact centers.
Genesys Opens Its Intelligent Customer Front Door
G-Force '08: At its annual user conference, the Alcatel-Lucent unit expands on the launch of its latest offering.
VoiceXML Propels Global Investment in IVRs
In a shift away from open-standard IVR platforms, new Datamonitor statistics show approximately 69 percent of all IVR shipments will be VoiceXML-based platforms.
SMBs Can Be Mobile, Too
Wireless data provider Mobile Data Now hooks CRM up to mobile devices.
Microsoft and Nuance Get Muted By Gartner Magic Quadrant for IVR
The two vendors are removed from contention in the research firm's latest assessment of the interactive voice response marketplace.
Oracle Finally Says ''See Ya'' to ''Siebel'' for On Demand CRM
In addition to a long-rumored change in naming conventions, the software giant's Release 15 weaves social networking into on-demand CRM; also, a new Mobile Sales Assistant is unveiled.
Apple Takes a Bite Into Enterprise CRM
With Salesforce.com's announcement of an iPhone-specific application, will Apple finally tackle the corporate world?
Best Practices: CRM and Wireless
Gartner Wireless '08: By heeding lessons learned, companies can help ensure they get the maximum benefit from mobile CRM deployments.
Have Laptop, Won't Travel
Gartner Wireless '08: As the mobile workforce continues to evolve, "portable personality solutions" will be all the rage, says one Gartner analyst.
Access Your Contact Center Data Anywhere, Anytime
In response to customer demand, Autonomy etalk's Intelligent Contact Center solutions suite introduces Qfiniti Web Access, turning any Internet-connected computer into a customer-service station.
Small Businesses Have Large Needs for Mobility
Experts agree that the need for mobile technology support is out of proportion to smaller companies' level of adoption; even consumer solutions can help bridge the gap.
Speech Self-Service a Top Priority in 2008
Companies are beginning to see the technology as an essential part of customer service strategy.
Top 25 CRM News Stories of 2007
As 2008 arrives, a look back at the most popular online stories of last year.
Listen Up!
Just because your customers are calling in to an automated response line doesn't mean your script is automatically going to work. Designing a truly interactive conversation is anything but simple.
Genesys Acquires Informiam
The move expands the telecommunications vendor's line of reporting and analytic software.
Speak Up!
11 strategies to ensure that you're hearing your customers loud and clear.
Mobility's Killer App?
Nuance Conversations '07: Speech technology will be the key driver of Web innovation, according to a presenter -- primarily through natural language and its use in mobile search.
Voice and Interactivity Connect Consumers
Nuance Conversations '07: The convergence of various networks and technologies will ultimately determine the future of business enterprise.
13 Reasons People Will Open Your Direct Mail
DMA07: At the Direct Marketing Association's annual conference, the secrets to reaching consumers in the real world.
Genesys CEO Leaves for Nuance Post
Wes Hayden becomes president of Nuance Communications' new Enterprise Division, part of Nuance's shift from point technologies to integrated enterprise solutions.
Cisco Buys Itself Another Piece of the Contact Center Puzzle
The networking giant's acquisition of Latigent, a provider of contact center business intelligence software, extends the reach of its Customer Contact Business Unit.
Coveo Wins Patent for Search Technology
New speech recognition approach converts audio into text to power searches of multimedia files.
The True Drivers of Loyalty
The first mistake? Thinking that loyalty is all about improving customer satisfaction.
Speech Gets Loud and Clear
Two sessions at SpeechTEK 2007 center on the importance of speech as a self-service enabler and its ability to serve as a gateway to CRM applications.
Nuance Looks to Go Mobile
Though it's a sharp departure from its usual acquisitions, the maker of Dragon NaturallySpeaking voice recognition software buys BeVocal, which hosts voice-automated customer service solutions.
Gartner Eyes IVR and EVP Vendors
Magic Quadrant findings ping Avaya, Genesys Telecommunications Laboratories, Intervoice, and Nortel as leading the sector; reduced complexity and tight integration are hallmarks of advancement.
Elder Effect
Consumers in their mid-60s and older are marketing's underserved age bracket, and campaigns usually miss the mark with this generation. Read on for tips on how to fix these efforts' misfires.
Tech Solution: Guided-Selling Tools
Business Problem: A sales force is overwhelmed with the complexity of its company's products and service offerings.
Microsoft Serves Unified Communications
Speech Server 2007 will be part of the broader Office Communications Server 2007; Windows Vista will have speech recognition in eight languages, a Windows first.
Raging Against the Machine
Customer frustrations with automated phone systems abound, but easy-to-use systems that provide customers with the option to speak with live reps can help build loyalty and enhance the brand.
Microsoft Talks Pretty One Day
The software giant hopes to end the struggle with the development, management, and TCO of speech-enabled apps.
Delivering the Four Seasons ''Experience'' Online
An outstanding online experience will keep customers coming back again and again.
The 2006 Rising Star and Service Excellence Awards
With our second annual Service Excellence award, we're spotlighting a company that positioned itself as the market-share leader in its space -- and introducing CRM magazine's Rising Star awards.
The 2006 Service Elite Awards
Talking about significant results tied to investments in contact center technologies and services is one thing. Realizing outstanding return is another. CRM magazine honors five organizations that reaped the benefits of their contact center and customer service initiatives in 2005 in the following categories: Web support services, workforce optimization, speech solutions, hosted contact center services (a new category), and agent-facing universal desktop.
The Year in (P)review
Looking back, and to the future: CRM trends and events to watch.
The Postaccumulation Marketplace
The desire for material possessions has decreased as a purchasing motivation, and marketers must understand what this means for them.
Avoiding the Speech Rec. Wreck
Speech recognition has struggled to move into the mainstream, but these applications are picking up where touch tone IVR leaves off.
All the Talk at SpeechTek
Aspect, Avaya, Edify, and others showcase their products, and announce partnerships.
Tracking Calls Across the Hosted Universe
Not a true CRM solution, an updated CosmoCall Universe does allow contact centers to integrate with database apps and speech application platforms, while supporting standalone IP telephones.
ScanSoft Is Set to Buy Nuance
The former rival vendors in the speech recognition niche will merge, delivering an extensive selection of enterprise speech solutions.
March 28, 2005
Siebel Systems selects Macrovision; Acxiom to acquire Digital Impact; SHIFT Communications launches SHIFT LeadSensor; and more.
February 17, 2005
Concerto announces yearly earnings; Angel.com announces its Virtual Call Center; Avaya prepares for SpeechTEK; and more.
February 11, 2005
Nuance and Angel.com form a partnership; SilkRoad, Lumenvox, and Performix unveil new solutions; Thunder Valley Casino cashes in with CRM; and more.
December 23, 2004
Amdocs extends its share buyback program; Nuance announces new member to its board of directors; and more.
Can You Here Me Now?
Prior to VoiceXML each IVR vendor had its own proprietary languages accompanied by high development costs.
BPO News Roundup
Companies experimenting with BPO complain of inflexible contracts, difficulty managing vendors, and a lack of performance metrics; ICICI OneSource announced its intention to acquire FirstRing; and automated speech recognition solutions are growing in popularity as their accuracy improves.
Customers for Life
Capture the mythical creature known as The Lifelong Customer.
The New Economics for Voice in the Call Center
The emergence of industry standards has been the catalyst for many of the recent improvements in the progression of speech-enabled solutions.
New Product Spotlight: March 24, 2004
Envision Telephony announced a partnership with SIVOX Technologies; Avolent, a provider of financial relationship management software, unveiled BizCast 5.4; Nuance launched Nuance Voice Platform 3.0; and more.
Nuance's Speech Splash
Nuance has released its Nuance 8.5 and Nuance Verifier 3.5, respectively.
Market Watch: Guided Selling Tools Boost Sales Results
Guided selling tools can help reduce customer churn and can allow salespeople to adapt to customer lifestyle changes that may affect a sale in real time.
(Automated) Talk Is Cheap
By automating access to specific information Armstrong Floor Products decreased customer hold times, reduced customer call durations by 50 percent, and improved call completion rates by 123 percent.
SpeechTEK News Roundup
Speech technology vendors showed their wares during the ninth Annual SpeechTEK Exposition and Educational Conference in New York City this week.
Talk Is Cheap
When it comes to communication devices, people simply prefer using the phone.
Week in Review: 4/11
A roundup of this week's CRM news
Speech Recognition Gets Smarter
Organizations are using speech recognition technology to bridge the gap between speech and text.
Not Just Another Acronym
Business Process Automation: Buzzword or Business Imperative?
Executives' Guide to Call Center Excellence: Productivity Tools--A Little Technology Goes a Long Way
New tools enhance call center agent productivity.
Calling the Web
Avaya delivers latest version of interactive voice-response system; supports VXML 2.0; "Not quite Star Trek," says CRM evangelist
Trends in Mobile CRM Solutions
A Q&A with Vanessa Fox, senior analyst, customer management strategies, AMR Research on trends in mobile CRM.
Mobile & Wireless Predictions for 2001
Enterprise mobile communications has changed remarkably over the years. It's no longer good enough to keep up; you've got to stay one step ahead of the transformations to remain competitive.
Giving Voice to Sales and Service
Speech recognition technology has many potential applications in sales and marketing--including some you probably haven't thought of.
Profits Soar When Airlines Listen
Airlines can focus on revenue-generating interactions by using speech-recognition technology to handle nonpurchase questions.
 
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