How AI Is Helping Consumers, and Retailers, This Holiday Shopping Season

2degrees Improves Efficiency and Insights with CXone Mpower

NiCE's genAI-infused solution becomes a true time saver for the telecom.

PolyAI Agents Sweeten Interactions for Hello Sugar

PolyAI's AI agents increase self-service and customer satisfaction for the salon franchiser.

Selectra Is Glad That It Switched to Gladia

The utility comparison firm is using Gladia's speech-to-text for quality monitoring. (Featured on SpeechTechMag.com.)

Brinks Homes in on Streamlined Customer Service with Cresta

The home security provider resolves 92 percent of calls on first contact.

You Can’t Scale Complicated

Good leadership communication is crucial for efficiency.

Conversation Analytics: A Necessity for AI-Enabled Customer Service

These solutions are a foundational component for contact centers of the future.

Why Every Company Needs an Operating Model for CRM (and What That Means)

People don't use CRM the way it was intended.

If the Fast Lane Is Self-Service Bots, Then the Slow Lane Is Stewardship

Will customer support in which human agents take ownership of issues become a luxury good?

Top 10 CX trends to power your 2026 strategy

NiCE

AI Agents for Dummies

NiCE

[Gartner] When to use or not use AI agents

NiCE

Breaking the Chains of the WFM Paradigms for Dummies

NiCE

Optimizing Outbound Communications: Strategies and Technologies For Effective Customer Engagement