The Keys to Bringing Buyers Out From the Shadows

Brinks Homes in on Streamlined Customer Service with Cresta

The home security provider resolves 92 percent of calls on first contact.

Branch QR Codes Fuel Max Fashion’s Growth

QR campaigns increase the Middle East retailer's conversions.

TruStone Financial Reduces Call Volume with Eltropy

Credit union's AI assistant "Ruth" independently handles 46 percent of member conversations while cutting wait times to 34 seconds.

BT Group Aims to Continue Customer Service Success

The British telecom provider is expanding its use of Aimee, a Sprinklr-powered virtual assistant.

Meet the New (Customer) Bot, (Not) the Same as the Old Bot

Companies will need a way to verify that a bot is acting with consent.

Voice AI Is Fueling Serious Investment Interest

VCs see exciting opportunities for the technology in the B2C and B2B sectors.

Social CRM Is Back, But Not for Me…Yet?

I can see the appeal of reaching out to a company through a hashtag or @ message, especially with customer service issues.

AI Goldfish or AI Dolphin—Which One Is Your Organization Ready to Be?

Beware of memory scars from past attempts to leverage AI.

Harvard Business Review: Maximizing ROI with AI-Driven Process Management

NICE

CCW: The Future of Customer Service: AI and Automation Trends for 2025

NICE

Opus: The Future of AI-Powered Experiences

NICE

Forrester: The State of AI Agents

NICE

Modern CX unleashed: Empowered agents, bigger savings, better results.

8x8

Navigating the shift in CX: Building a long-term, sustainable CX practice.

8x8

The outcome engine: Where business communications and intelligence meet.

8x8

Cutting Through the Noise: The Truth About Enterprise AI and Language in 2025

Language I/O

The New Economics of Enterprise Customer Support

LanguageIO

Optimizing Outbound Communications: Strategies and Technologies For Effective Customer Engagement