destinationCRM Industry Buyer's Guide - Soffront Software, Inc.

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Soffront Software, Inc.
45437 Warm Springs Blvd
Fremont CA 94539-6104
US

PH: 510-413-9000
FAX: 510-413-9027
Visit their Web site: www.soffront.com

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Profile

Soffront Software Inc. is a pioneer in the Customer Relationship Management business since 1992. For over twenty years, Soffront has provided CRM solutions to thousands of small-to-medium sized and enterprise companies. With a 100% user adoption rate, Soffront’s integrated CRM includes sales force automation, marketing automation, customer service, helpdesk, and project management. We attribute our high adoption rate to two main reasons: end user experience and ease of customization.

Product Description

Soffront Sales Force Automation helps to forecast better and manage your opportunities effectively. Capture and track leads, prospects and customers. Provides reminders, alerts, calendar, Quotations, sales commissions and lot more. More ... | Free Trial ...
Soffront Marketing brings the power of the Internet to your marketing programs. Marketing Campaigns include direct mail, email and telemarketing. Email recipient behavior is tracked and used for subsequent campaigns. Internet Surveys enable you to identify and track interests of your contacts, improving your ability to target. More ... | Free Trial ...
Soffront Customer Support helps manage customer support tickets from submission to resolution, provides automatic surveys and generates reports to measure CSR productivity. Support can be provided by email, a self-help customer portal, or phone. Workflows route the ticket to the correct agent, and provide needed escalation. More ... | Free Trial ...
Soffront Employee HelpDesk provides tools to employees to request, track and manage employee incident requests. Requests can be submitted by email, an employee portal, or phone. Workflows route the request to the correct agent, and provide needed escalation. More ... | Free Trial ...
Soffront CRM Portal opens the door to customers, employees and partners for ticket management, self-service, Q&A, and document management. More ... | Free Trial ...
Soffront Project Management ensures service and delivery excellence by keeping the right resources on the right project and an easy way to track all time and expense related data. More ... | Free Trial ...

Whitepapers, Archived Webcasts and Sponsored Content

Customer Success Stories
Read success stories across different industries.
Testimonials
Read what our customers say about Soffront.
White Papers
Read CRM white papers on adoption, sales, marketing, and service.
Videos
See videos on best practices, recorded webinars, and product tours.

This company is listed in the following categories:

Analytics	Channel Management	Customer Service/Call Centers	Education
Enterprise CRM	Financial Services/Banking	Government	Healthcare
Insurance	Integration	Manufacturing/Automotive	Marketing Automation
Professional Services	Retail	Sales Automation	SMB/Mid-market CRM
Sports/Entertainment	Technology	Telecommunications	Transportation
Travel/Hospitality

Articles Mentioned

Soffront Adds Scheduling Module to Its CRM
The new tool helps service organizations schedule employee and equipment for work orders.
Posted 27 Mar 2013

Soffront Introduces Business Productivity Enhancements
Three new data capture options are integrated into the company's enterprise CRM solution.
Posted 06 Mar 2013

Tech Solution: Defect-Tracking Software
Business Problem: A business is unable to track product-defect issues across development teams and customers.
Posted 01 Dec 2007

Integrated CRM
How to eliminate islands of information.
Posted 01 Jun 2007

IT Meets CRM for ROI
A network administration toolmaker turns to Soffront to tame some of its own wild technical difficulties.
Posted 01 May 2007

You Demand On Demand...Now What?
Choosing an on-demand CRM solution just got more complicated.
Posted 01 Nov 2005

October 18, 2005
AIM Technology reveals Version 6 of its performance management suite; Dendrite announces 360 Insight; Deltek has a new CFO; and more.
Posted 18 Oct 2005

Make Payment Processing GO
A payment-processing leader learns the benefits of back-end integration.
Posted 01 Jul 2005

March 9, 2005
Blue Cross and Blue Shield of Kansas City select Business Objects; TechTeam Global to outfit hotels; Salesforce.com announces improvements in functionality and customization; and more.
Posted 09 Mar 2005

It's Not Business As Usual
As the CRM industry reinvents itself, 2005 promises both new opportunities and new challenges.
Posted 19 Nov 2004

CRM is GO!
Essentials for a 21st-century start-up: Business plan? Check. Line of credit? Check. CRM strategy? Check.
Posted 20 Sep 2004

The Siren Call of the Midmarket
Midsize companies are increasing their uptake of CRM, while large, international enterprises are cutting back.
Posted 01 Sep 2004

Wires: News and Products for August 6, 2004
Dendrite International announced the results of its second quarter; Mercury Interactive Corporation and Siebel Systems have made public a development agreement to design and build test automation interfaces between Siebel 7.7 and Mercury's BTO offerings; Pivotal Veracity, launched the eDelivery Tracker for B2B, a new delivery optimization solution for B2B marketers; and more.
Posted 06 Aug 2004

Schooled in CRM
Following is a list of universities, their CRM programs, and their current enrollment.
Posted 01 Jul 2004

Midsize Companies, Mammoth Results
We embarked on a mission to find outstanding examples of recent CRM results in the midmarket.
Posted 01 Apr 2004

New & Noteworthy
Posted 02 Jun 2003

New-product Spotlight
Among other product announcements by companies, Teradata enhances Teradata CRM 5.0, SupportWizard announces a new CRM suite for the mid-market; and Pilot Software makes available Pilot BusinessMonitor.
Posted 09 Apr 2003

From Excel to ASP to In-house
ProLink goes the distance with CRM.
Posted 16 Dec 2002

Hot Prospects
The latest products and services
Posted 21 Nov 2000

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