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Soffront Software, Inc.
45437 Warm Springs Blvd
Fremont CA 94539-6104
US

PH: 510-413-9000
FAX: 510-413-9027
Visit their Web site: www.soffront.com
 
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Soffront Software Inc. is a pioneer in the Customer Relationship Management business since 1992. For over twenty years, Soffront has provided CRM solutions to thousands of small-to-medium sized and enterprise companies. With a 100% user adoption rate, Soffront’s integrated CRM includes sales force automation, marketing automation, customer service, helpdesk, and project management. We attribute our high adoption rate to two main reasons: end user experience and ease of customization.

Product Description
  • Soffront Sales Force Automation helps to forecast better and manage your opportunities effectively. Capture and track leads, prospects and customers. Provides reminders, alerts, calendar, Quotations, sales commissions and lot more. More ... | Free Trial ...

  • Soffront Marketing brings the power of the Internet to your marketing programs. Marketing Campaigns include direct mail, email and telemarketing. Email recipient behavior is tracked and used for subsequent campaigns. Internet Surveys enable you to identify and track interests of your contacts, improving your ability to target. More ... | Free Trial ...

  • Soffront Customer Support helps manage customer support tickets from submission to resolution, provides automatic surveys and generates reports to measure CSR productivity. Support can be provided by email, a self-help customer portal, or phone. Workflows route the ticket to the correct agent, and provide needed escalation. More ... | Free Trial ...

  • Soffront Employee HelpDesk provides tools to employees to request, track and manage employee incident requests. Requests can be submitted by email, an employee portal, or phone. Workflows route the request to the correct agent, and provide needed escalation. More ... | Free Trial ...

  • Soffront CRM Portal opens the door to customers, employees and partners for ticket management, self-service, Q&A, and document management. More ...Free Trial ...

  • Soffront Project Management ensures service and delivery excellence by keeping the right resources on the right project and an easy way to track all time and expense related data. More ... | Free Trial ...
Whitepapers, Archived Webcasts and Sponsored Content
  • Customer Success Stories
    Read success stories across different industries.
  • Testimonials
    Read what our customers say about Soffront.
  • White Papers
    Read CRM white papers on adoption, sales, marketing, and service.
  • Videos
    See videos on best practices, recorded webinars, and product tours.
This company is listed in the following categories:
AnalyticsChannel ManagementCustomer Service/Call CentersEducation
Enterprise CRMFinancial Services/BankingGovernmentHealthcare
InsuranceIntegrationManufacturing/AutomotiveMarketing Automation
Professional ServicesRetailSales AutomationSMB/Mid-market CRM
Sports/EntertainmentTechnologyTelecommunicationsTransportation
Travel/Hospitality
Articles Mentioned
Soffront Releases Enterprise CRM 10.0
The latest release includes an improved user interface, and support for the new Microsoft environment.
Soffront Adds Scheduling Module to Its CRM
The new tool helps service organizations schedule employee and equipment for work orders.
Soffront Introduces Business Productivity Enhancements
Three new data capture options are integrated into the company's enterprise CRM solution.
Tech Solution: Defect-Tracking Software
Business Problem: A business is unable to track product-defect issues across development teams and customers.
Integrated CRM
How to eliminate islands of information.
IT Meets CRM for ROI
A network administration toolmaker turns to Soffront to tame some of its own wild technical difficulties.
You Demand On Demand...Now What?
Choosing an on-demand CRM solution just got more complicated.
October 18, 2005
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Make Payment Processing GO
A payment-processing leader learns the benefits of back-end integration.
March 9, 2005
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It's Not Business As Usual
As the CRM industry reinvents itself, 2005 promises both new opportunities and new challenges.
CRM is GO!
Essentials for a 21st-century start-up: Business plan? Check. Line of credit? Check. CRM strategy? Check.
The Siren Call of the Midmarket
Midsize companies are increasing their uptake of CRM, while large, international enterprises are cutting back.
Wires: News and Products for August 6, 2004
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Midsize Companies, Mammoth Results
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New & Noteworthy
New-product Spotlight
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