destinationCRM.com — CRM Buyer's Guide
Moxie Software, Inc.
150 Mathilda Place
Suite 302

Sunnyvale CA 94086
United States

PH: 800-474-1149
FAX: 425-467-5001
Visit their Web site: www.moxiesoft.com
 
Edit this Listing
Profile

Moxie Software provides the only customer-centric enterprise social software suite that enables companies and organizations to effectively connect employees, customers and partners to engage in business, share knowledge and collaborate. Spaces by Moxie comprehensive solution powers more than three billion social interactions per year for leading organizations in consumer services, financial, healthcare, high-tech, and media and entertainment. Moxie Software's customers are able to innovate faster, improve operational efficiencies and provide superior customer experiences. To learn more about Moxie Software, visit www.moxiesoft.com.

Product Description

Our Spaces by Moxie applications provide the most intuitive and extensive offering in the market, powering more than 3 billion social interactions per year for leading organizations in financial, higher education, IT, media and entertainment, and pharmaceutical markets. Our product suite ensures that the voice of the customer is heard. It gives organizations the ability to respond quickly and effectively to build customer loyalty and satisfaction by connecting customers with the right people at the right time inside organizations.  Spaces by Moxie's full suite includes Collaboration, Knowledgebase, Email, Service Chat, Sales Chat, Community, Click to Call, Social Media, CoBrowse, and Phone Spaces.

Whitepapers, Archived Webcasts and Sponsored Content
  • Moxie Software Resource Center
    Visit the Moxie Resource Center to download white papers, case studies, and industry research, and to view on-demand webinars.
  • Knowledge Spaces
    Finding the right information at the right moment can be a challenge for both your customers and your employees. Knowledge Spaces helps you accomplish both goals in order to achieve increased productivity, improve customer satisfaction scores, and reduce operational costs.
  • Email Spaces
    Moxie's Email Spaces™ combines the speed of response with personalized attention. Dealing with inbound mail can be challenging—the floods of mail that come pouring into the inboxes of agents. And that creates confusion, inefficiencies, inconsistencies between responses,frustrated customers, and reduced brand loyalty. Fortunately, Email Spaces, a core channel of Spaces by Moxie, addresses these problems with ease.
  • Collaboration Spaces
    Moxie's secure enterprise social software solution is Collaboration Spaces. It's designed around the way people work and the way they collaborate. Highly-intuitive and rich with capabilities, the adoption of Collaboration Spaces often grows with viral force because users collaborate in ways that feel more natural and comfortable to them. They can even invite others to join the collaboration to discover new solutions, resolve issues and complete projects sooner. It works the way people do - not the way workflows and documents force them to.
  • Chat Spaces
    With so many online shopping options, customers can afford to be picky about where they shop. If they can't find the answers they need, it's easy for them to visit a competitor's site. Live chat software is quickly becoming the preferred communication channel for Web customers, and Chat Spaces provides your customers with an immediate connection to your agents.
This company is listed in the following categories:
Channel ManagementCustomer Service/Call CentersEducationEnterprise CRM
Financial Services/BankingGovernmentInsuranceNon-profit
RetailSales AutomationSMB/Mid-market CRMTechnology
Telecommunications
Articles Mentioned
Moxie Blends Social Collaboration with Knowledge Management
Product launch combines search, social customer support, and automated workflows.
Lionbridge Unveils GeoFluent Translation for Search Engine Discoverability
The real-time translation platform helps companies extend community solutions to global markets.
Transform Your Big Data into Big Knowledge
Social networks provide challenges, but opportunities too.
Moxie Software Strengthens Its Partnership with Microsoft
Moxie integrates with Lync to deliver unified customer communications for contact centers.
Moxie Software Rolls Out Social Chat App for Facebook
Engage+ analyzes users' Facebook profile data for personalized interactions.
Moxie Software Announces New Solution for Healthcare
Moxie's starter kit is designed to help healthcare insurance providers deliver superior customer care experiences in response to the Affordable Care Act.
Moxie Software Joins Forces with Microsoft
Customers get joint access to Spaces by Moxie and Microsoft Dynamics CRM.
Moxie Releases an Enhanced Knowledge Spaces
Widgetized customer experience portal enables personalized, on-brand customer experiences.
VirtuOz Releases Packaged Integration with Moxie Software's Chat Spaces
Companies realize a 10 percent increase in customer satisfaction by integrating virtual agents with live chat.
Nine Essential Skills for B2B Marketers
In an industry that's constantly moving ahead, don't get left behind.
Moxie Software Expands Its Salesforce.com Integration
Spaces by Moxie integrates its communication channels with Salesforce.com's Service Cloud.
Moxie Releases Customer-Centric Enterprise Social Software
Spaces by Moxie brings internal collaboration and external communication channels into a single suite.
The 2012 Service Leaders
Moxie Software Partners with VirtuOz for Customer Experience Solution
Virtual agent integration With Moxie's chat and knowledgebase provides a personalized, cross-channel experience for customers.
Moxie Software Adds New Capabilities to Its Spaces By Moxie Suite
Moxie advances social customer service software with smart personalization, mobile support for Knowledgebase, and enhanced social media integration
Peer Power
Online communities foster customer loyalty by doing what traditional contact centers cannot
The 2011 Service Leaders
NGenera Rebrands as Moxie Software
A few years following the acquisition of Talisma, nGenera unites its collaboration and customer interaction product sets on one platform.
5 Lessons Digital Marketers Have Yet To Learn
Internet Week NY '10 / Conversational Marketing Summit '10: Speakers from Twitter, Google, Moxie Interactive, and Starbucks reveal new ways to connect with customers.
The (Open) Source of the Problem
Software vendors, enterprise IT managers, and investors face challenges as the market evolves, including quality of software and confusion about license models.
We are the Champions
Here, the winning strategies of five CRM project leaders who successfully championed CRM initiatives within their organizations.
How useful are PDAs with wireless e-mail and Web access to our salespeople? The little screens and the stylus don't seem practical.
Will your CRM vendor be around in five years? Ask those who invest in CRM companies for a living: venture capitalists.
 
Search
Popular Articles
 

Home | Get CRM Magazine | CRM eWeekly | CRM Topic Centers | CRM Industry Solutions | CRM News | Viewpoints | Web Events | Events Calendar
DestinationCRM.com RSS Feeds RSS Feeds | About destinationCRM | Advertise | Getting Covered | Report Problems | Contact Us