A Q&A with Verint's Jasen Williams About the Thoma Bravo Acquisition

Selectra Is Glad That It Switched to Gladia

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Brinks Homes in on Streamlined Customer Service with Cresta

The home security provider resolves 92 percent of calls on first contact.

Branch QR Codes Fuel Max Fashion’s Growth

QR campaigns increase the Middle East retailer's conversions.

TruStone Financial Reduces Call Volume with Eltropy

Credit union's AI assistant "Ruth" independently handles 46 percent of member conversations while cutting wait times to 34 seconds.

Quiet CX Upgrades You’re Skipping While Chasing AI Fireworks

There are simple fixes that are surprisingly effective.

Watermelon Metrics and Other BPO Pitfalls

Don't let short-term savings chip away at the experiences that keep customers loyal.

How CRM Plus CX Platforms Are Shaping the Future of CX

These two tools are better together.

How Marketers Can Navigate the Zero-Click Era

As buyers increasingly rely on AI tools for faster decision making, more activities are starting to occur outside of your owned channels. Here's how to adapt.

Top 5 AI use cases for banking

Talkdesk EBook

[ICMI] The State of AI in the Contact Center

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[MIT] The Connected Customer

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CXone Mpower Agents: AI agents built for CX

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HBR Webinar: How leaders are rethinking customer experience with AI

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Connected Conversations: The Enterprise Playbook for Scalable, Secure, Multilingual Voice Support

A New Guide from Language IO

Optimizing Outbound Communications: Strategies and Technologies For Effective Customer Engagement

G2 Summer 2025 Report for Contact Center Operations

UJET: The Ultimate Performance Drink for Your Contact Center

Enhancing Security, Compliance, and Customer Experience in the Financial Services Industry

a UJET Solution Brief

The Digital Divide in Retail Customer Service: Pain Points, Risks & Opportunities for Modern CX

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Powering Exceptional Customer Experiences in Retail

a UJET Solution Brief

The End of Customer Experience as We Know It

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Blueprint For Better CX: Building Your Modern Contact Center

Your Contact Center is Being Left Behind

UJET Industry Blueprint - Serving Every Market

Your Industry Deserves Better Than Generic Contact Centers