destinationCRM.com — CRM Buyer's Guide
10080 N. Wolfe Rd

Cupertino CA 95014

PH: (408) 873-9872
FAX: (408) 873-2872
Visit their Web site: www.sugarcrm.com
Year Founded: 2004
Ownership: Private
Number of Employees: 500 - 999

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SugarCRM enables businesses to create extraordinary customer relationships with the most empowering, adaptable and affordable customer relationship management (CRM) solution on the market. We are the industry’s leading company focused exclusively on customer relationship management. Helping our clients build a unique customer experience through great customer relationships is our sole focus.

Product Description

Sugar is the solution for CRM heroes, mavericks, innovative, forward-thinking change agents. The brave, the bold, who dare to be different. Our customers look for new solutions that will give them a competitive edge. They look at the default choice, and question whether it is the best choice. They see Sugar as the chance to find a better way to grow their business and help their employees do their jobs better. It’s the CRM that does more to adapt to your business -- the easiest CRM there is to customize, extend and deploy. And it’s the CRM that can enable everyone across your entire organization to become a customer expert and make a difference. Recognized by leading market analysts as a CRM visionary and innovator, Sugar is deployed by more than 2 million individuals in over 120 countries and 26 languages. Companies large and small are turning from yesterday’s CRM solutions to rely on Sugar to manage customer relationships.

Whitepapers, Archived Webcasts and Sponsored Content
  • Gartner Names SugarCRM a Sales Force Automation Visionary
    Read a complimentary copy of the 2015 Gartner Magic Quadrant for SFA with Sugar positioned as a Visionary!
  • Learn how IBM Transformed their sales team with SugarCRM
    Learn how IBM deployed Sugar to support a global sales force of more than 45,000 sellers.
  • Kasasa Case Study
    Kasasa is the leader in branded, community-powered banking products that help local banks and credit unions thrive in the competitive banking industry. The company empowers clients to reclaim market share from industry giants through innovative products, world-class marketing, community engagement, and access to indispensable resources, including training, compliance, data analysis, and consulting. Kasasa consistently ranks among American Banker’s FinTech 100 and, in 2011, Ernst & Young named the company’s Chairman and its CEO joint Entrepreneurs of the Year.
This company is listed in the following categories:
AnalyticsCloud-based CRMConsumer Packaged GoodsEducation
Enterprise CRMFinancial Services/BankingGovernmentHealthcare
InsuranceIntegrationManufacturing/AutomotiveMarketing Automation
MobileNon-profitPharmaceuticals/ChemicalsProfessional Services
RetailSales AutomationSMB/Mid-market CRMSports/Entertainment
Articles Mentioned
Vonage Launches Integration Suite, SugarCRM Connector
Vonage's cross-platform capability brings CRM information into its unified communications platform.
The 2018 CRM Service Rising Stars: Amazon
Amazon's AI connects with contact centers
5 (More) CRM Myths—Busted
As the industry continues to change (quickly), we need to debunk some new myths—ones that can often be traced to outdated ideas about CRM.
LinkedIn Announces New Features and Updates for Sales Navigator
The updates aim to make salespeople more efficient.
SugarCRM Releases Sugar Cloud Winter '18 Edition
The Winter '18 Release features a new user interface, data view, and product catalog dashlet.
PartnerTap Taps Scribe Software for a Partnership
PartnerTap selects the Scribe Software iPaaS to customize communication between sales organizations using the PartnerTap collaboration platform and channel partners.
PossibleNOW and Scribe Software Announce Partnership
The union is designed to enable customers to accelerate preference-data and application integration ahead of the EU's GDPR.
SugarCRM Issues Fall '17 Release
The latest updates to SugarCRM's platform enhances collaboration for sales teams.
Modern Sales Reps Need Digital Tools—Lots of Them
The proliferation of data is just one of the challenges of an increasingly sophisticated sales landscape—and salespeople need all the digital help they can get.
What SMBs Want from Vendors
Technology executives share what their small-business customers are asking of them.
SugarCon 2017: Sugar Doubles Down on the ‘R’ in CRM
The company heralds a new focus on relationships with two product lines, and releases updates and new products.
Act-On Announces Act-On for Sugar
Act-On for Sugar Sales & Marketing Success Package enables more adaptive customer journeys.
The Big Four Aren’t All There Is
The CRM software market is wide open for smaller brands to claim a seat at the table
The 2017 CRM Market Rising Stars: PandaDoc
Shortening sales cycles with document automation
The 2017 CRM Market Leaders: Enterprise CRM Suite
Our finalist and winners in nine categories point the way forward with the latest products and capabilities hitting the market
The 2017 CRM Market Leaders: Midmarket CRM Suite
Our finalist and winners in nine categories point the way forward with the latest products and capabilities hitting the market
The 2017 CRM Market Leaders: Small-Business CRM Suite
Our finalist and winners in nine categories point the way forward with the latest products and capabilities hitting the market
The 2017 CRM Market Leaders: Sales Force Automation
Our finalist and winners in nine categories point the way forward with the latest products and capabilities hitting the market
PandaDoc Expands Integrations
Integration partners include bpm'online, Capsule, Google, SugarCRM, HubSpot, and Zoho.
Front Row Solutions Adds Mobile Reporting Capabilities
The system updates allow mobile sales reps to update, submit, or retrieve information forms before and after customer interactions.
SugarCRM Launches Hint, its First 'Relationship Intelligence' Release
With Hint, SugarCRM helps customer-facing professionals cut the time they spend researching prospects.
Beware of CRM Bloatware
Is CRM becoming packed with too many features? Anything that's not focusing on the job of building customer relationships might be diluting your system's effectiveness.
Aviso Launches Aviso Sales Vision
The sales forecasting platform arms sales organizations with tools to improve their quarterly performances.
SugarCRM Launches Sugar 7.9
Sugar 7.9 features a redesigned quotes module and added features for improved reporting and sharing of information.
Amazon Moves Alexa into the Contact Center
Amazon Connect positions AWS as a contact center solutions provider
Datorama Launches Salesforce.com Connector
The marketing intelligence platform now supports personalized Salesforce reports.
SalesAgility Releases SuiteCRM Long-Term Support Cycle
System updates provide greater performance, stability, security, and integration support.
SugarCRM Releases Version 5.0 of Its Mobile App
The app has been enhanced with customization, management, and security features.
The Internet of Things Brings Great Potential—and Some Concerns
New technologies often translate into new cybersecurity threats, and IoT-enabled technologies represent obvious targets.
Accusoft Releases OnTask to Automate Business Workflows
The technology aims to eliminate administrative tasks and allow sales reps to focus on selling.
SugarCRM Partners with TrustSphere
SugarCRM tightens ties with TrustSphere to help companies act on customer email trends.
MegaPath Partners with Tenfold and Launches the Connector Add-On Service
CRM and help desk integrations aim to help businesses optimize their telephony systems.
SugarCRM Launches Sugar 7.8
The enhancements aim to help companies design workflows that "reflect real-world behavior" and further break down departmental silos.
5 Common CRM Myths—Busted
It's time to empower a new breed of CRM that helps customers transform their businesses by building extraordinary customer relationships from the first engagement forward.
Why Isn’t CRM Adoption Higher? CRM Vendor Execs Weigh In
An informal survey reveals what vendors, and SMBs, need to do better
LinkedIn Launches CRM Partner Program
The new initiative enables Sales Navigator to integrate with leading CRM systems.
PandaDoc Announces Its Add-on Store
The new marketplace makes it easier for companies to customize transactional documents .
PandaDoc Integrates with Microsoft Dynamics CRM
PandaDoc's document automation capabilities are now available on the Microsoft Dynamics CRM platform.
PandaDoc Integrates with SugarCRM
SugarCRM users can now create, send, and track documents right within their CRM systems.
At SugarCon, SugarCRM Adds Data Enrichment, Machine Learning, and Intelligent Agent Technology
People and technologies need to come together to let customers design their own experiences, speakers suggest.
At SugarCon, SugarCRM CEO Outlines a Plan for Digital Transformation
Larry Augustin says that CRM has to move from a "system of record to a system of engagement." Also, SugarCRM announces an enhanced partnership with IBM and an integration with 3CLogic.
SugarCRM Unveils Informative CRM Features in Sugar 7.7
Informative CRM gathers customer information from multiple sources and makes it available to employees.
Qlik Previews Qlik Sense Enterprise 3.0
Qlik Sense Enterprise 3.0 advances support for custom analytics apps, embedded BI, and developer innovation.
Pegasystems Continues to Enrich its CRM Platform with Mobility and Analytics [Video Interview]
In this exclusive interview, CMO Robert Tas discusses the company's 'record year,' recent enhancements to the Pega 7 platform, and future product goals.
Unified Agent Desktops Connect Reps to Essential Apps
A single interface that houses all of the information an agent could need will increase productivity and efficiency
Beware: 'Cloud' Doesn't Necessarily Mean 'Open'
Cloud-based SaaS solutions offer some great benefits, but be careful. Getting trapped in a proprietary cloud solution can lead to a loss of control—of your data, your security, and maybe even your career.
Accusoft Releases Document View and Sign for Sugar 7
Accusoft's new View and Sign module enables users to view, redact, search, and sign attachments within Sugar CRM.
SugarCRM Buys Contastic's Natural Language Processing Capabilities
The addition of Contastic's recommendation engine aims to equip salespeople with personalized content pieces.
SugarCRM Partners with Wipro to Deploy CRM Systems for Global Companies
In aligning with the systems integrator, SugarCRM looks to bolster its enterprise offerings.
ChannelEyes Launches Optyx on Salesforce AppExchange
A new sales workflow tool gives account visibility to indirect channel sales managers.
TrustSphere Releases LinksWithin
LinksWithin deepens sales prospecting and customer engagement with relationship analytics.
Exclusive Video Interview with SugarCRM’s CEO Larry Augustin
The CRM executive reflects on the company's recent developments, plans for 2016, and the economy.
SpringCM Updates File It Document Management Solution
File It 4.0, a central repository for managing content and contracts, gets a new, easier-to-use interface.
Hostcomm Launches ContactFlow CRM
ContactFlow CRM combines the advanced business process automation, VoIP integration, dialer technology, scripting, and a secure client portal
Front Row Solutions Adds Sales Rep Mapping Tools to its Reporting System
Geolocation features give sales managers greater visibility into sales rep activity—where they are and what they're doing.
Third-Party Power: The Rise of the B2B App Store
How software development partners are shaping the future of CRM
Vibes Brings Mobile Solutions to IBM's UBX
Vibes is one of the launch partners for the IBM Universal Behavior Exchange (UBX), adding its mobile wallet and mobile marketing technologies to the IBM Marketing Cloud.
IBM Launches Universal Behavior Exchange for Marketers
The new tool allows marketing professionals to consolidate customer data.
Viabl Adds Relationship Automation to SugarCRM
Viabl's Relationship Automation transforms CRM data into actionable intelligence.
Salesforce.com's Pardot Helps Field Nation Work the Field
The freelance-management platform provider feeds its sales team high-quality leads with Pardot's marketing automation system
On the Scene--Customer Service Experience: Explore New Channels, but Invest Wisely
Conference speakers urge companies to integrate channels for a seamless customer experience
On the Scene--CRM Evolution: CRM Is Evolving Toward the Internet of Things
As companies gear up for an ecosystem of connected devices, they must evolve their technologies to accommodate the demands of customers
CRM Evolution 2015, Day Three: Customer Engagement Takes Center Stage
Industry experts speculate about the Internet of Things, and customer engagement's role in CRM's future.
Analyzing the 2015 CRM Market Awards
The growth of digital marketing, CRM's new tie-ins with mainstream technologies, and a strong showing by Microsoft headline our 14th annual market awards.
Spring Events Yield Web Trends for SMBs
Digital touch points—and digital wallets—lead the way
TCN Announces Strategic Partnership with MPG Management Associates
TCN's cloud-based call center suite will be marketed to MPG's network.
What You Need to Know About Customer Experience Maps
Before a company designs its map, it should take a number of steps to make sure it doesn't go off course
ConnectAndSell Integrates InstantResponse with Salesforce's Pardot, Oracle Eloqua, and SugarCRM
ConnectAndSell Lightning and ConnectAndSell OutboundOnDemand is integrated with top marketing solutions.
SugarCRM Introduces Sugar 7.6, Bringing Process Management into CRM
The latest release helps companies automate complex customer interactions.
Bedrock Data Launches Data Integration Platform
Bedrock Data will sync and automatically update Data From Services Like HubSpot, Marketo, Mailchimp, Cvent, Salesforce, SugarCRM, and more.
DocuSign Expands Integration with Microsoft Dynamics CRM
Strengthened integration will enable streamlined contract signing processes.
SugarCRM Purchases Stitch
Stitch brings talent and mobile personal assistant technologies to SugarCRM.
Zoho Expands Free Offerings to Help SMBs Grow into CRM
The new features will appeal to CRM beginners and companies on a budget.
OTRS Group Releases Business Solution Software for Improved Customer Support
The new offering will incorporate live chat and refined ticket access on a social media-esque interface.
Clicktools Launches Syncfrog Data Integration Product
Clicktools' Syncfrog brings intelligent data integration between CRM and other business systems.
Deutsche Telekom and SugarCRM Sign Reseller Deal
Deutsche Telekom's T-Systems unit will resell SugarCRM's solution as a hosted cloud service.
Interactive Video Breathes New Life into Online Advertising
Traditional linear content is out; personalized dynamic content is in.
5 Reasons Your CRM Is Failing (and What You Can Do About It)
Don't let these common, but fixable, obstacles stand in the way of CRM success.
Could Mobile CRM Solve Field Sales' Biggest Problems?
Understanding the options could help your organization determine which solution is best.
3CLogic Integrates with Microsoft Dynamics CRM
New partnership lets firms sync contact center solutions with operations and order management.
Viralheat Integrates with SugarCRM
Viralheat integrates its enterprise social media management platform with SugarCRM, connecting sales with social media.
PeopleLinx 3 Bridges the Gap Between Social and Sales
New user interface and dashboards highlight the release of PeopleLinx 3 social selling platform.
The 2014 CRM Market Leaders
Paving the way for success throughout all areas of CRM, our finalists and winners in 10 categories exhibited strategies and innovation this year that put them at the top of their game.
The 2014 CRM Elite
Finding the right tool to help your business achieve measurable results is not easy. Wise solution implementations have helped our four winners see their businesses boom.
3CLogic Announces Integration with Zendesk
The integration of 3CLogic's cloud-based contact center solution with Zendesk's customer service platform is expected to enhance the business processes for customers in the contact center space.
SugarCRM Maximizes Efficiency for RedGlaze Network of Companies
The management platform builds strong results across the workforce of a diverse architectural and engineering group.
3CLogic Announces Technology Integration with Lime Light CRM
3CLogic and Lime Light CRM join forces to provide marketers enhanced contact center performance with continuity-based processing and campaign management.
SugarCon Day 2: CRM for the Customer and the Employee
How to align CRM so it meets the needs of both.
SugarCon: SugarCRM Product Road Map Focused on Customer Insights
SugarCRM's intelligence panel enables closer views of customer integrations, graphs.
EasyAsk Brings Natural Language Search and Merchandising to Hybris
EasyAsk for Hybris brings e-commerce search, navigation, and merchandising to Hybris' e-commerce platform.
SugarCRM and Marketo Partner
CRM, marketing automation integration aligns demand generation with key sales activities
Flip the B2C Employee Value Chain with CRM
Arm employees with the tools they need to best serve today's consumers.
D&B and SugarCRM Form Strategic Partnership
SugarCRM will be powered by D&B's business content.
SugarCRM CEO Larry Augustin: 'CRM Space Has Underinvested in the Needs of the Individual'
SugarCRM will devote its engineering budget to user-friendly changes in 2014.
SugarCRM Introduces Sugar UX Solution
Redesign aims for user-friendly changes.
The Mobile CRM R(evolution)
New options move focus from convenience to performance.
SugarCRM Teams up with HootSuite
The SugarCRM app for HootSuite helps sales and customer service teams engage and create new leads and cases directly from social media messages and profiles from within the HootSuite dashboard.
The 2013 CRM Market Leaders
SugarCRM and ProcessMaker Integrate
ProcessMaker SugarCRM edition lets users create and control workflows within Sugar applications.
Zurmo CRM Adds Three Tools to Perfect Data Completeness
Rapleaf, Zapier, and Import2 are now integrated with the open-source CRM application.
engajer Video Platform Now Integrated with Leading CRM Software
Sales pros can now import, filter, and select CRM contacts for video campaigns.
Front Row Solutions Releases Integration Solution for Legacy CRM Systems
Middleware breathes new life into existing CRM systems without sacrificing legacy databases.
InsideView Launches InsideView for Marketing
Cites growing demand to attribute marketing efforts to revenue performance.
Growing Profits with Marketing Automation
Streamlining your sales and marketing tasks with automated technology can do wonders for your productivity and bottom line.
MicroStrategy Updates Its Analytics Offering
Version 9.3.1 delivers enhanced visual data discovery, advanced big data analytics, and mobile app upgrades.
SugarCRM Looks to Tackle CRM Usage Hurdles
Planned summer launch of Sugar 7 emphasizes user, customer engagement.
Customers Expect Companies to "Know" Them
SugarCRM CEO says buyers have changed, and so must companies.
NextPrinciples Partners with SugarCRM
The deal enables companies to manage interactions across social media and integrate those records into their CRM system.
Tracx Releases Social Leads to Tie Sales and Social
The tool organizes people by where they are in the sales process and enables companies to target them at those levels.
StackMob Boosts Enterprise Mobile Strategy
The evolution of the enterprise app store is the impetus.
Family Paint Purveyor Stays in the Black
Using SugarCRM, Harper Inc. boosts orders and sales.
NextPrinciples Debuts Social Analytics and Engagement Platform
Insight-To-Action lets businesses integrate social conversations into CRM systems.
3CLogic's Technology Integrates with SugarCRM
Inbound and outbound contact center capabilities integrated with cloud-based CRM system provides enhanced computer telephony integration.
Birst Bolsters Predictive Analytics for Sales
Predictive analysis of transactional data improves sales performance.
DocuSign Deepens SugarCRM Integration
Customers can electronically sign right from opportunities and track document status.
SugarCRM Integrates With VMware vFabric Application Director 5.0
The integration offers customers a choice of cloud platforms.
ExactTarget Expands Its Product Suite
The company has launched cross-channel marketing automation, advanced email sending, mobile push messaging, and expanded platform capabilities.
ExactTarget Acquires Pardot and iGoDigital
Acquisitions add SaaS-based marketing Web, and predictive analytics technologies to its portfolio.
Bunchball Integrates with SugarCRM
Partnership will enable enterprise-wide gamification.
Freshdesk Gamifies the Help Desk
Cites agent productivity, better support results as drivers in new solution.
Unified Unveils SocialConnect Solution
The product is aimed at connecting social marketing campaign activity with CRM systems.
Mintigo Unveils Customer Search Engine
The solution feeds marketers deep insights from big data.
The Future of CRM According to Vendors
Execs share thoughts on customer trust, brand experience, and social CRM.
Social Can Yield Positive Results
As social media customer service channels increase, companies can convert interactions to sales leads, product ideation, and reduced contact center costs.
The 2012 CRM Market Leaders
SMBs Take to the Cloud
2012 holds great potential as a breakout year for CRM.
Badgeville Announces Gamification Frameworks
The suite of turnkey frameworks enables rapid deployment across customer and employee applications.
Colosa Integrates Workflow Solution into SugarCRM
ProcessMaker's tight integration with SugarCRM delivers visual workflow design and execution to users
SugarCRM Expands Its Channel Partner Program
Program additions include business planning support, the formation of a partner advisory board, and a certification program.
EasyAsk Introduces the Quiri Natural Language Interface for SugarCRM
The mobile solution connects to SugarCRM in real time with a one-button interface for smartphones and tablets.
SugarCRM Users Get New Reporting Features via Atcore Systems and LogiXML Partnership
Integration offers embedded analytics, reporting, and data visualization capabilities
Yesware Expands Sales Productivity Solution
New features include Google Maps integration, deeper email tracking.
EasyAsk and BrainSell Ink a Deal to Deliver EasyAsk Business Edition for SugarCRM Sales
EasyAsk for SugarCRM Sales provides a natural language interface for information and intelligence within SugarCRM.
Blytheco and SugarCRM Join Forces
The long-time Sage solutions reseller adds SugarCRm to its suite of business management solutions.
Sync Salesforce, Google, and More with iCloud
A new service lets users sync their calendars, contacts, and tasks between popular CRM software.
SugarCRM Releases New Version of Sugar 6
Version 6.3 is a major upgrade to its Community Edition and includes deeper integration with third-party applications, faster feedback, and tighter administrative controls.
Leveraging the Power of Web 2.0 to Engage the Social Customer
What business owners need to know about social CRM
Small Wonders: Tips for SMB Growth
As the startup failure rate grows, owners strive to boost revenue, maintain profitability, and acquire customers.
SugarCRM Harnesses the Power of IBM SmartCloud
Sugar 6 becomes the first CRM product available through IBM's software-as-a-service platform.
Pardot Makes B2B Marketing More Social with Major Platform Upgrade
New social media profiling and messaging features enable marketing campaigns that engage sales prospects across channels
CRM Recovers with Low-Cost Options
Being agile in today's competitive market enables organizations to better respond to customers' changing needs.
The 2011 CRM Market Leaders
Angel Voice-Enables Social Networks
VoiceForTwitter and VoiceForFacebook give a voice to social media by enabling businesses and consumers to post audio updates via their phones.
SugarCRM Releases Sugar 6 Spring Edition
Expanded capabilities and packaging options serve diverse demands of SugarCRM's customer and partner network.
Peer Power
Online communities foster customer loyalty by doing what traditional contact centers cannot
CRM + Predictive Analytics: Why It All Adds Up
The whole exceeds the sum of the parts
EasyAsk and SugarCRM to Provide Natural Language Search and Analysis
The integration aims to improve communication across organizations.
SugarCRM Acquires iExtensions CRM for Lotus Notes
The move is one of many involving IBM business tools integrations.
SugarCRM and InsideView Team Up for Social Selling
InsideView's sales intelligence solution will be preloaded in SugarCRM software.
GoodData Delivers SugarCRM Sales Analytics
New SaaS app helps SugarCRM customers measure sales effectiveness.
SugarCRM Partners with Infratel
The deal makes CRM and telephony tools available to SMBs.
Emailvision Enters Key Partnerships
Email and social marketing software provider integrates online relationship marketing technologies.
The 2011 Service Leaders
The 2011 Rising Stars
IBM Partners with SugarCRM and Ariba
Collaboration reinforces IBM's commitment to cloud computing.
SugarCRM and HubSpot Announce Integrated Inbound Marketing Solution
Integration enables organizations to cost-effectively create and optimize a complete inbound closed-loop marketing program.
Sword Ciboodle Appoints Mitch Lieberman as VP of Strategic Marketing
Sword Ciboodle's new VP brings experience with social technology and traditional CRM.
Locking Up Data To Unlock Leads
Astadia and Salesforce CRM help a data-hosting firm increase annual revenue by 200 percent to 300 percent
Forrester Wave Report Reveals Key Trends in Customer Service
The Forrester Wave: CRM Suites Customer Service Solutions report evaluates 19 of the leading CRM suite solutions
How Social Are Social CRM Vendors?
Evoke CRM study ranks the most social CRM companies on the Web.
SugarCRM Releases "CRM Made Simple"
With the general availability of Sugar 6, the open-source vendor zeroes in on a new interface, productivity enhancements, and new partnerships.
Socialcast Extends Its Reach
SocialcastReach, the latest update to the company's collaboration platform, extends the collaboration effort to other enterprise applications.
Salesforce.com Outshines Competitors on Gartner Magic Quadrant for Sales Force Automation
Magic Quadrant for Sales Force Automation '10: The top sector of the annual market assessment also includes Microsoft and two Oracle offerings.
CRM Magazine Announces Winners of 2010 CRM Market Awards
CRM Evolution '10: As CRM magazine's annual conference gets under way, the ninth annual awards honor companies, customers, and industry visionaries for successes in the CRM marketplace over the previous 12 months.
Navigating the Vendor Landscape
A leading analyst firm assesses the CRM marketplace.
Market Leaders: Open-Source CRM
7 Surf Atop the Forrester Wave of CRM Suites for Large Organizations
The Forrester Wave: CRM Suites for Large Organizations '10: Forrester Research names the seven top-performing vendors at the enterprise level.
7 Named Leaders in Forrester Wave of CRM Suites for Midsize Organizations
The Forrester Wave: CRM Suites for Midsized Organizations '10: In his annual evaluation, analyst Bill Band identifies the top-performing options for midmarket CRM.
No One-Stop Shop for Social
Info-Tech Research Group evaluates the incumbent players and outlines opportunities surrounding the convergence of CRM and social media.
Salesforce.com Makes Jigsaw a $142 Million Piece of the Puzzle
In a definitive agreement, the software-as-a-service pioneer will absorb the provider of crowdsourced business data.
The Social Customer Wants Authenticity — Unless You're Fake Steve Jobs, Of Course
SugarCon '10: Keynote speakers impart their wisdom to attendees, with the key message to become "a company like me" for every customer.
CEO Says SugarCRM's "Not in the Cloud Business, It's in the CRM Business"
SugarCon '10: With the launch of Sugar 6, the open-source CRM pioneer promises to deliver a "new generation of CRM software bred for the Web — for speed, simplicity, and interoperability."
The 2009 Rising Stars - Jigsaw
Purifying the Data
The 2009 Rising Stars - InsideView
Aggregating the Data
The 2009 Market Leaders - Open-Source CRM
CRM magazine's eighth annual Market Leader awards rate the top five companies in 10 categories.
The 2009 Market Leaders - Small-Business Suite CRM
CRM magazine's eighth annual Market Leader awards rate the top five companies in 10 categories.
CRM Magazine Announces Winners of 2009 CRM Market Awards
Companies, customers, and industry visionaries honored for successes in the CRM marketplace over the previous 12 months.
Oracle's Other Half Lands in the Gartner Magic Quadrant for Sales Force Automation
Magic Quadrant for SFA '09: The research firm evaluates two fewer vendors this year, and promotes Oracle CRM On Demand to join corporate cousin Siebel CRM in the top quadrant for the first time.
InsideView's Vision Of Social Sales
The vendor's new SalesView Buzz tab aggregates social networking information and integrates the data directly into CRM systems, providing richer context around sales leads. The problem? A significant amount of data on the social Web is simply wrong.
Twitter on CRM
CRM vendors are beginning to find ways to put the microblogging marvel to work -- for themselves and for their users.
Sugar Express Is Aimed at SMBs' Sweet Tooth
Analysts say the newest solution from SugarCRM allows the open-source CRM pioneer to compete directly with Salesforce.com.
Jigsaw Cleans Your Cloud
The online business directory's new Data Fusion product targets issues of data quality.
ISM's Top 15 Arrives -- and Exceeds 15
ISM Top 15 '09: The consultancy reveals its annual list of the best companies and products in CRM.
ZoomInfo Zooms In On the SMB
The company data provider focuses on bringing more intelligent data to the midmarket.
SugarCRM Gets Touched by an Angel(.com)
SugarCon '09: Angel.com, an interactive voice response specialist, teams with the open-source CRM pioneer to phone-enable SugarCRM accounts.
SugarCRM Strives to Bring Clarity to the Cloud
SugarCon '09: New CRM features, connectors, and learning programs were all on display this week.
xTuple Looks to Expand into New Markets
The open-source provider's new release -- with more than 300 enhancements -- looks to dig deeper into CRM.
The Google-ization of CRM
In the rush toward cloud computing, the company that began as a mere search engine is rapidly becoming the go-to source for low- and no-cost office productivity software. Handling customer information, though, requires special attention.
SugarCRM Shows a Web 2.0 Sweet Tooth
New in-the-cloud services and social feeds in Sugar 5.2 puts it on par with traditional CRM leaders, says one analyst.
Mixing In a Little Sugar Sweetens the Deal
Geeks on the Way turned to SugarCRM to keep pace with increasing demand.
Captive Audiences
When you only get one side of a story, are you really getting what you need?
All the News from NetSuite
Rounding up a slew of announcements from the on-demand CRM provider, including a half-price deal targeting Salesforce.com customers.
The 2008 CRM Market Awards: Market Leaders -- Small Business Suite CRM
For the "true" small business, needs may be less robust, but reliability's a must -- and Maximizer Software takes top honors this year.
The 2008 CRM Market Awards: Market Leaders -- Open-Source CRM
In this category's Market Award debut, the first-ever title goes to SugarCRM.
SugarCRM Wants to Open the CRM Door
CRM Acceleration '08: The cofounder and CEO of the open-source CRM pioneer says that the best technology can finally win in this industry -- and that one day SugarCRM "will be a billion-dollar company."
CRM Magazine Announces the Winners of the 2008 CRM Market Awards
Companies, customers, and industry visionaries are honored for successes in the CRM marketplace over the previous 12 months.
A Code Win Doesn't Blow
CRM is all over this year's awards for programming excellence.
CRM Searches for Search
The technology to locate information may be readily available, but can CRM systems uncover their own buried treasure?
SFA Vendors Come and Go in Gartner Magic Quadrant
Magic Quadrant for SFA '08: Gartner's latest sales force automation report shows some movement, including some dropouts, as the research firm focuses on big business; Oracle and Salesforce.com top the field.
BT Snaps Up Ribbit for $105 Million
Company executives insist the acquisition will only help accelerate voice automation innovation for the masses.
SnapLogic Offers Integration in a Snap
The open-source data integration company provides a SugarCRM Solution Pack to solve integration woes.
CRM on Twitter: July 2008
The microblogging site is rapidly becoming a destination of choice for the Web 2.0-savvy, and users of Microsoft Dynamics CRM 4.0 are certainly among them.
Is Microsoft Winning the CRM Race?
The latest CRM products and partnerships from Redmond's software juggernaut have set industry tongues wagging about whether Microsoft has finally forced its way to the forefront -- or if it was ever destined to be a true leader in the first place. Plus, an exclusive interview with Microsoft Chief Executive Officer Steve Ballmer.
Jumping Into the SaaS Pool
It's no longer a matter of just testing the waters: Large enterprises are making a splash with software-as-a-service CRM.
Tech Solution: Open-Source CRM
Business Problem: Lack of company control over the development of CRM software.
SugarCRM Unveils its Data Center Edition
The open source CRM vendor moves to put customization and control in the hands of enterprise customers and partners.
Voice Automation Hops to the Forefront
Ribbit, calling itself "Silicon Valley's first phone company," launches a CRM integration with Salesforce.com, paving the way to unite business applications with the spoken word.
Feedback: May 2008
Open Source Is an Open Book for SaaS Providers
A new study from Gartner predicts that, by 2010, 90 percent of software-as-a-service providers will incorporate some component of open-source technologies into their infrastructures.
On-Demand CRM Primed to Shock and Awe the On-Premise World
In the battle for software supremacy, new research predicts the on-demand CRM market will grow more than six times faster than its on-premise counterpart through 2010.
destinationCRM Dashboard: April 2008
Highlights from the month's news.
Best Practices: CRM and Wireless
Gartner Wireless '08: By heeding lessons learned, companies can help ensure they get the maximum benefit from mobile CRM deployments.
Have Laptop, Won't Travel
Gartner Wireless '08: As the mobile workforce continues to evolve, "portable personality solutions" will be all the rage, says one Gartner analyst.
Oracle Explores the Power of One
Single-tenant architecture for the on-demand world gets a powerful enterprise advocate in a new edition of Oracle's Siebel.
Mobile CRM Keeps Moving, and FrontRange Tries To Get Out Front
A recent spate of releases continues to expand the marketplace for mobile CRM, even as mobile stalwart BlackBerry suffers yet another nationwide service interruption.
Money and Mobility Sweeten Sugar's Pot
SugarCon '08: The open-source CRM provider gets a new batch of venture-cap cash, and announces a new mobile offering for BlackBerry and other smartphone users.
Open Source as a Driver for CRM Innovation
The upside is a high level of flexibility.
Top 25 CRM News Stories of 2007
As 2008 arrives, a look back at the most popular online stories of last year.
The Emergence of Scientific Selling Technology
Salespeople need new tools to sell in a new world.
Sugar Announces Its Latest Plum
Sugar CRM boosts customization and on-demand capabilities with its latest version, after a platform overhaul.
CRM: Vertically Challenged
Unique industry needs are not being addressed by generic solutions.
Sales Hits the Road
Three CRM vendors have released applications for mobile devices in recent days. What's the payoff for the sales representative?
The 2007 Market Awards: Influential Leaders
CRM magazine's Influential Leaders are the executives and industry pundits with the strategy, product line, or visionary thinking needed to drive the market.
The 2007 Market Awards: Rising Stars
Our Rising Stars this year don't fit any single mold--rather, they reflect the CRM industry's emerging trends, its continuing reach, and its ongoing aspirations.
SugarCRM's New Spoonful
The open-source CRM provider's Version 5.0 focuses enhancements on the platform and architecture; the company also provides a roadmap for going public.
CRM Magazine Announces the Winners of the 2007 CRM Market Awards
Companies, customers, and industry visionaries were honored this week at destinationCRM2007 for successes in the CRM marketplace over the last year.
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Salesforce.com Joins Siebel Atop Gartner Magic Quadrant for SFA
Magic Quadrant for SFA '07: Oracle's Siebel has to share the spotlight in sales force automation, and additional challengers are closing in.
Eat Your Vegetables
Focus on providing value to salespeople and to the company.
Vettro Takes the Road with Siebel
Vettro 360 software makes Siebel CRM On Demand available on mobile devices at speeds Oracle can't match, says an industry analyst.
Custom Fits
Whether off the shelf, on demand, or built in house with open source software, companies will need to customize their SFA systems
Sugar's Expanding Knowledge Base Is Sweet
SugarCRM introduces a customer self-service portal and knowledge base to connect customers with key CRM business processes; an analyst firm draws parallels to Salesforce.com.
SugarCRM Has an I on Mobility
The open-source CRM provider teams with iEnterprises to provide a client-based mobile CRM solution tailored for the BlackBerry platform; the tool set's the thing, according to one analyst.
Centric CRM Updates Its Offerings
The open source provider expands the number of databases it supports and adds e-commerce capabilities; it's part of the product's evolution, according to one analyst.
Midmarket CRM Grows
SaaS and open-source CRM offerings are replacing contact managers and spreadsheets as the systems of record for medium businesses.
SugarCRM Adds Spice
SugarCRM rounds out its previously SFA-focused application with new multichannel marketing and BI functionality to appeal to a wider market; one analyst calls it an evolution.
destinationCRM Dashboard
destinationCRM Dashboard
SugarCRM Builds a Firm Foundation
The open source provider unveils a new service to allow its CRM applications to be supported by open source middleware stacks.
Kumbaya My CRM App, Kumbaya
SugarCRM deploys a community marketplace where developers can offer extensions and community-built applications.
The 2006 Rising Stars
Innovation and smart partnering--perhaps the keys that unlock doors to the CRM big league. These five companies excel at novel product concepts and some have made keen M&A moves this year. Both types of effort portend serious shots at the show.
Right in the Midmarket Middle
The middle business market is ripe for the picking for CRM vendors as these companies look to purchase their first CRM systems.
The Cycle of Life Continues for CRM
Many vendors have either dropped out of the market or been acquired, but a slew of new, smaller companies with innovative solutions has stepped in to take their place.
Sweet Open Source CRM for Microsoft
SugarCRM releases version 4.5 of Sugar, the first version of the company's flagship product resulting from its technical agreement with Microsoft.
Practical Presto!
Customer clarity is an analytical wand's wave away with new marketing automation apps.
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Mobile CRM Is Warming Up for Spring
New partnerships and predictions point to a period of rapid growth in wireless applications for sales, service, and marketing.
Oracle Pounces on Sleepycat
The move helps legitimize the open-source model, but underscores the enterprise giant's need to build out its business.
Microsoft Serves SugarCRM
The companies announce a technical partnership, which one industry analyst says will help deliver open source to SMBs.
Hosting Time Is Money
Migrating to iRadeon's version of SugarCRM saves a search engine marketing company both.
SugarCRM Sweetens the Deal
Scheduled for general availability Friday, a new release offers enhancements including advanced reporting, customizable dashboards, and workflow management.
The (Open) Source of the Problem
Software vendors, enterprise IT managers, and investors face challenges as the market evolves, including quality of software and confusion about license models.
The 2005 Influential Leaders
Influential leaders are those who pave the way for others to follow. They are often the first to market with a strong CRM product or strategy, are often the best at delivering a product or strategy, or have such industry clout that their actions reverberate widely in the market.
SugarCRM Unveils Enterprise Edition
The new version's enhanced functionality targets midsize companies.
Extending a Power Partnership For Open Source
Siebel and Novell say that a widened range of more complete offerings will benefit customers through increased flexibility and support.
SMBs Are Upping Tech Spending
Technology developments are enticing SMBs to invest more in CRM and ERP applications.
To Open Source or Not to Open Source
Recent debuts by SugarCRM and Salesforce.com could jump-start an industry space.
destinationCRM Dashboard
Low-Cost, Open Source CRM
SugarCRM takes on Siebel Systems and Salesforce.com with a cost-conscious, hosted suite.
SugarCRM Customizes to the Client With Sugar Suite
The open source developer rebrands its core application to better reflect its ease-of-use.
CRM With No Money Down
Open source CRM vendors are trying to transform the industry.
December 1, 2004
Sento acquires Xtrasource; Wachovia implements Callidus; SugarCRM launches its SugarCube server; and more.
10 Technologies That Are Reinventing the CRM Industry
Many of today's most effective CRM processes and strategies are so successful because of the underlying technologies that enable and support them. In our dynamic, evolving industry new technologies continue to allow us to interact with customers in ways we never imagined. This is not to say that technology is the end-all in CRM--we still need engaged people, relevant processes, and quality data. But when properly implemented, technology can take that powerful threesome even farther. Consider the already heady impact and potential of the following 10 technologies...
Wires: News and Technology for November 19, 2004
Convergys buys Finali; White Pajama puts its name to sleep; BlueRoads and SugarCRM announce new releases; and more.
SugarCRM Launches a New Version, With On-Demand and Turnkey Service Options
The open-source CRM pioneer looks to grow quickly in its first year.
CRM Vendors Embrace Open Source CRM
The server market is moving toward Linux, so it only makes sense that CRM application vendors make their products available on the platform.
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