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641 Avenue of the Americas
New York NY 10011

PH: 646-336-1700
FAX: 678-319-8682
Visit their Web site: http://www.infor.com/solutions/crm/
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Infor is the third largest provider of enterprise applications and services, helping 70,000 customers in 194 countries improve operations, drive growth, and quickly adapt to changes in business demands. Infor offers deep industry-specific applications and suites, engineered for speed, using ground-breaking technology that delivers a rich user experience, and flexible deployment options that give customers a choice to run their businesses in the cloud, on-premises, or both.

CRM Magazine Publisher Bob Fernekees interviews George Wright, Senior Vice President & General Manager of Infor CRM at CRM Evolution 2013 at the Marriott Marquis in New York City.

Infor's George Wright: The CRM 2013 Interview on Vimeo.

Product Description

Infor Epiphany and Infor Orbis help customers leverage CRM, CXM, MRM, and social CRM across their enterprise. The award-winning solution allows leading companies to manage the entire customer experience via the Customer Interaction Hub, and revolutionizes every customer interaction to intelligently engage in multichannel, closed-loop dialogues through the contact lifecycle.

Whitepapers, Archived Webcasts and Sponsored Content
  • Social CRM Whitepaper
    Read this whitepaper to learn how to successfully include social media into your CRM strategy.
  • CRM Chat Series
    The dramatic rise of Social Media and Big Data has transformed marketing into a highly complex, analytical and technology-focused discipline. Infor’s Digital Marketing software is revolutionizing the way brands automate customer interactions and make real-time, ROI-driven decisions.
  • Bell Canada Customer Video
    Watch this video to hear how Bell Canada, a communications leader, uses Infor Epiphany Interaction Advisor and transformed two call centers with 550 customer service representatives into selling centers. The time to distribute promotional campaigns improved by 75 percent, reducing campaign execution time from 4 days to 4 hours and increasing new-offer sales by 18 percent.
  • Integrated data mining—the core to customer analytics success
    This report, featured in the February 2013 edition of CRM magazine, discusses the challenges of data mining and how you can break down the barriers to get maximum insight and visibility into your customers.
  • Bridging channels strengthens customer relationships
    In this 1-to-1 executive dialogue—led by industry experts Don Peppers, founding partner of Peppers & Rogers Group, and George Wright, Infor's senior vice president and general manager of CRM—find out how you can improve your company's credibility and earn your customers' trust. Not only will you improve customer loyalty, you'll enhance your customers' lifetime value through successful multichannel customer relationship management.
This company is listed in the following categories:
AnalyticsConsumer Packaged GoodsCustomer Service/Call CentersEnterprise CRM
Financial Services/BankingGovernmentHealthcareInsurance
Manufacturing/AutomotiveMarketing AutomationRetailSales Automation
Social CRMSports/EntertainmentTechnologyTelecommunications
Articles Mentioned
EasyAsk Brings Natural Language Search and Merchandising to Hybris
EasyAsk for Hybris brings e-commerce search, navigation, and merchandising to Hybris' e-commerce platform.
New Year, New Strategies
At the change of years, CRM welcomes new social, mobile, and gamification trends.
Infor Delivers New Inforce Technology
New tools improve connectivity between ERP and CRM operations.
Growing Profits with Marketing Automation
Streamlining your sales and marketing tasks with automated technology can do wonders for your productivity and bottom line.
Infor Updates Epiphany Marketing Apps
Infor Epiphany Marketing 10.0.2 now supports Infor Workspace and Infor User Experience.
Social Pushes the Boundaries of Commerce
Are Amazon and Facebook reprogramming the way companies market and sell?
Infor Acquires Orbis Global
Move strengthens marketing resource management capabilities.
Social Adds to CRM's Appeal
Nucleus Research's Value Matrix highlights new functionality and integration capabilities.
Infor Collaborates with 8thBridge on Social Commerce Solutions
The partnership has led to two new modules for CRM, Social Commerce Advisor and Insight for Social Commerce.
Oracle Recognizes the Need for Change
Mark Hurd is no stranger to big success. In his five years as president and CEO of HP, he was credited with righting the company's financially struggling ship. Now, starting his third year as president of Oracle, he is steering yet another big ship on a completely new course.
Infor Delivers Inforce Everywhere
The application connects Salesforce CRM with ERP systems.
Leadership Changes for Microsoft Dynamics CRM
Dennis Michalis takes over as general manager of the product line from Brad Wilson.
Infor Launches New Marketing Suite
Multichannel campaign management tools, analytics let marketers deliver comprehensive messages.
Leadership Changes for Microsoft Dynamics CRM
Dennis Michalis takes over as general manager of the product line from Brad Wilson.
Past Is Prologue for CRM
We look at the major events of this year in the CRM industry for hints of what's to come in 2012.
Gartner Magic Quadrant for Enterprise Marketing Management Remains Leader-less
MQ for EMM '10: Infor gets booted from an MQ for EMM that looks similar to the past two reports.
Infor Makes the Latest Move in the CRM Shuffle
Six weeks after resigning from Oracle under a cloud of controversy, Charles Phillips is handed the reins at Infor.
Multiple Changes in the Gartner Magic Quadrant for CRM Multichannel Campaign Management
Magic Quadrant for CRM Multichannel Campaign Management '10: Microsoft and Portrait Software are in, Infor CRM Epiphany and Market2Lead are out.
How to Drive Intelligent Customer Conversations
Start by making interactions more personalized at your contact center.
The Era of Static Emails Is Over
destinationCRM Exclusive: Infor, a provider of enterprise software solutions, launches a new intelligence-based email marketing tool.
CRM Is No Longer a Four-Letter Word
Why the badge is finally one worth wearing.
Forrester Waves In Cross-Channel Campaign Management
In response to the demand for cross-channel marketing functionalities, the research firm publishes its first report covering this trend.
Oracle's Other Half Lands in the Gartner Magic Quadrant for Sales Force Automation
Magic Quadrant for SFA '09: The research firm evaluates two fewer vendors this year, and promotes Oracle CRM On Demand to join corporate cousin Siebel CRM in the top quadrant for the first time.
Infor Delivers CRM to IBM System i Users
The move looks to help the install base of 14,000 integrate basic CRM functionality with existing Infor ERP systems.
Still No Leaders or Challengers in Gartner's EMM Magic Quadrant
Magic Quadrant for EMM '09: Enterprise marketing management vendors continue to face slow adoption rates in an economic downturn.
Simplementation: 10 Tips to Smooth Your CRM Initiative
Since roadblocks on the implementation superhighway often come down to human factors, we've collected 10 of the most common and the most costly — to help you avoid them.
On-Demand Is In Demand within Gartner Magic Quadrant for Multichannel Campaign Management
Magic Quadrant for MCM '09: A tough economy calls for tough, but cheaper, solutions.
ISM's Top 15 Arrives -- and Exceeds 15
ISM Top 15 '09: The consultancy reveals its annual list of the best companies and products in CRM.
Aprimo and Unica Top Gartner Magic Quadrant for Marketing Resource Management
Magic Quadrant '09: This year's roundup shows continued investments -- and more than a few shakeups.
Infor Tries to Unite Old and New
Inforum '08: Built on acquisitions, Infor unveils plans to increase investment in integration.
Oracle and SAP Surf Side-by-Side in Forrester Wave on Enterprise CRM
Forrester Wave on Enterprise CRM Suites '08: Forrester Research's latest on big-business CRM shows close competition between the two, with Microsoft coming on strong.
SFA Vendors Come and Go in Gartner Magic Quadrant
Magic Quadrant for SFA '08: Gartner's latest sales force automation report shows some movement, including some dropouts, as the research firm focuses on big business; Oracle and Salesforce.com top the field.
SAS and SPSS Hold the Lead in Gartner Magic Quadrant on Data Mining
Magic Quadrant for Data Mining '08: Packaged applications are all the rage -- but as the pair atop the list remains the same, a Visionary emerges overseas.
No Leaders Yet in Gartner Magic Quadrant for Enterprise Marketing Management
Magic Quadrant for EMM '08: Until buyers are using EMM solutions as platforms, vendors can't be marked for their ability to deliver.
Infor’s New Marketing Solution
The company's MRM solution integrates marketing and delivers results.
ISM Announces Its Top 15 Lists for CRM
ISM Top 15 '08: The CRM consultancy anoints its annual crème de la crème of the industry, and divulges emerging and prevalent industry trends.
Unica Tops Gartner Magic Quadrant for MCM
Magic Quadrant for MCM '08: As consumers move online, so should marketers -- and standalone best-of-breed marketing vendors continue to lead the way in the multichannel campaign management.
Infor's Taking-Care-of-Business Business Edition CRM
Infor releases a CRM software package designed to meet the needs of the midmarket.
Market Focus:
Retail/Consumer Packaged Goods -- Price Check, Aisle 5

Everyone's talking about "the R word" -- Recession! -- and for the first time in a long time, price is competing head-to-head with service.
Contact Centers Aren't Yet Ready for Web 2.0
Magic Quadrant for CRM Customer Service Contact Centers '08: Foreseeing a "revolutionary" future for the contact center customer service market, the latest Gartner Magic Quadrant for the sector extends the multiyear Oracle/Siebel winning streak, and highlights the continuing value of niche players for verticals.
Portrait Software Acquires a More Colorful Marketing Picture
The customer interaction vendor aims to complete its marketing suite with the acquisition of Million Handshakes, a provider of outbound campaign management software.
Boosting CRM Adoption
Using customer loyalty data to inject new life into your CRM system.
Oracle Hyperion's Performance Manages to Top Gartner's CPM Magic Quadrant
In the research firm's annual look at the consolidation-ridden corporate performance management space, Oracle's Hyperion acquisition was the only one that made the cut -- literally.
Always On
The new generation of consumers, clients, and customers is perpetually connected -- to the Internet, to you, and to each other. What can Web 2.0 do for you?
Infor Markets a New Marketing Module
The software conglomerate's Infor CRM Epiphany Outbound Marketing 7.1 offers industry-specific features for retailers.
Will Marketing Platforms Ever Outperform?
A new Forrester Wave reveals vendors boasting growing functionality, but a comprehensive, easy-to-use solution remains elusive, even for leaders Unica and Aprimo.
Top 25 CRM News Stories of 2007
As 2008 arrives, a look back at the most popular online stories of last year.
Quality Really Is Job No. 1
The "single version of the truth" is impossible without tools to ensure data quality.
Fine-Tuning the Channel
They're not exactly employees, and they're not quite customers, but your channel partners can be equally important -- and you can't just direct them by remote control.
Oracle Salutes ''Acquired Innovation''
At Oracle OpenWorld 2007, executives emphasize the benefits of having made 41 acquisitions in 45 months: "We've become the IPO market for the enterprise software industry."
Sales Configuration Vendors Are Splitting and Tangling
Recent market research from Gartner shows overall consolidation but with divisions appearing between specialists and megavendors.
Forrester Wave Ranks Cognos and Oracle Tops in Performance Management
Forrester Wave on Business Performance Solutions, 2007: Forrester Research's ranking of BPM vendors provides a snapshot of a market in motion.
Interactive Intelligence Plugs in an Upgrade
The company will begin rolling out by year's end the latest version of its IP business communications software platform -- a release focused on security, integration, simplified deployment, and mobility.
The Chain Gang
Your CRM is only as good as your ability to deliver to your customers. So why not merge supply chain management data with CRM to gain a holistic view? It's not that simple.
Double-Digit CRM Growth -- But Double-Digit Failures and Double-Digit License Limbo, Too
Companies will shell out 16 percent more on customer management apps next year, but nearly one-third of companies have experienced failed implementations -- and 25 percent of all CRM licenses go unused.
Consona Sizes Up the Manufacturing Market
The software vendor's ERP unit unveils both a product upgrade and a technology alliance aimed at bolstering its presence among SMB manufacturers.
Exact Software to Acquire Longview Solutions
Corporate performance management union will accelerate Exact's expansion into the higher end of the midmarket.
The Dynamic Duo: SAP and Oracle Still Lead, But Oracle Offers More
Yet another market-share report tags the two vendors as the market's only leaders--but this one gives Oracle the edge in product quality. Overall, the CRM arena remains competitive.
Infor Takes a Breather from Building Its Better Mousetrap
Software conglomerate tells analysts to expect no further acquisitions--for now.
The 2007 Market Awards: Rising Stars
Our Rising Stars this year don't fit any single mold--rather, they reflect the CRM industry's emerging trends, its continuing reach, and its ongoing aspirations.
CRM Magazine Announces the Winners of the 2007 CRM Market Awards
Companies, customers, and industry visionaries were honored this week at destinationCRM2007 for successes in the CRM marketplace over the last year.
Gartner Slots Multichannel Campaign Management Vendors
Magic Quadrant for MCM '07: SAS Institute, Teradata, and Unica maintain positions as leaders in the space, while Oracle's Siebel Systems gets bumped up.
ISM Announces Its Top 15 (or 16 or 17)
ISM Top 15 '07: The CRM consultancy's annual awards reveal trends in process and technology, and laud the vendors that are driving them forward.
Siebel Continues to Fly Solo as a Leader
Magic Quadrant for CRM Customer Service Contact Centers '07: The vendor leads all evaluated companies in Gartner's annual report, while more than a dozen players chart as visionaries.
destinationCRM Dashboard
Enterprise CRM Is Three Sheets to the Wind
A new Forrester Wave on enterprise CRM finds Oracle and SAP to be riding at the crest, while a number of competitors stock the sea with solid options.
Not Fade Away
Exhausting customers in a fierce business environment erodes profits through loyalty loss; here, some winning ways to help combat customer fade.
Infor Is the Top Performer in Performance Management
A research report rates 11 vendors and their products in the performance management space, giving users a sense of where to turn to improve business results.
Extending ERP Throughout the Enterprise
As ERP end users demand greater functionality from their solutions, companies are having to weigh the difference between richer functionality and future integration woes.
Companies' ERP Wallets Will Get Fatter
Budgets will grow by 12.3 percent next year, thanks to factors like healthy IT spending, enhanced functionality, and continued interest from SMBs and midmarket companies.
CRM Investments: Working With What You've Got
The market will continue to grow, but new license revenues will drop as companies focus on product enhancements and getting value from prior investments.
The 2006 Market Leaders, Part 1
They say that timing makes champions. These eight winners in as many categories (plus up-and-comers in our One to Watch boxes) prove the adage as they join more than a score of industry leaders in a year of opportunity-making industry changes.
The 2006 Elite
Satisfied customers, soaring returns on investment, cool runnings of both back- and front-end office processes--meet the CRM-enabled companies that planned implementations the way they should be done.
SCM's Use Broadens Throughout Enterprises
The market continues its moderate growth as enterprises developed new strategies and tactics to integrate SCM with other enterprise applications.
Siebel Rules the Magic Quadrant for SFA
Magic Quadrant for SFA '06: Salesforce.com is the challenger and SAP the visionary, while Onyx and SSA Global take time off to cope with changes.
For CRM, ERP, and SCM, SAP Leads the Way
The on-demand delivery model, focus on the midmarket, and continued consolidation are some of the common threads in these markets today.
Practical Presto!
Customer clarity is an analytical wand's wave away with new marketing automation apps.
CRM Expansion Continues
Worldwide, CRM software realized about 14 percent growth in 2005; drivers include consolidation, vertical market solutions growth, and midmarket growth.
M2M Holdings Mines Onyx
A holding company wins the bid, and will take the company private; CDC loses out on the chance to acquire its CRM competitor.
SSA Global Gets Grabbed
Infor buys the enterprise software provider to create the market's third-largest software maker, competing directly with Oracle and SAP.
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