To realize the full value of agentic AI, CRM must remain a living, connected, and continuously improving foundation for transformation.
Added technology suite helps bank streamline customer service options.
Vonage messaging solutions help Italian retailer enhance customer engagement across WhatsApp, RCS, and SMS, doubling its active user base within one year
Guitar Center integrated Acxiom's RealID into its Salesforce Marketing Cloud implementation, allowing it to engage pseudonymous website visitors.
eClinicalWorks and healow Genie help HFFC save costs, streamline operations, reduce administrate burdens, and improve call center quality.
2026 marks the 25th year that we've honored the top technology vendors in the CRM industry.
When your system makes your people look bad.
An app turns volunteers into contact center-like agents for sight-impaired users.
Build AI-powered CX systems that turn signals into consistent action.
NiCE