Why most enterprise AI initiatives fail in CRM environments, and what organizations must build internally before expecting business impact from AI features.
Medicare enrollment spikes don't overwhelm the health insurer any longer.
Restaurant chain's Selma voice assistant is powered by PolyAI technology
The world's largest cosmetics manufacturer helps its employees generate 33 million organic impressions on brand content in only 18 months.
SugarCRM helped industrial supplies company streamline its sales processes.
Customers will judge the interaction in front of them.
Contact center-as-a-service solutions remain a core platform, but their roles are evolving
You would think firms would always take action against fraudsters for trying to impersonate them. Think again.
Any number of AI-driven outputs will be required to reach outcomes that have real value to businesses.
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