Here's how to use CRM data and AI insights to identify bottlenecks, automate administrative tasks, and make strategic decisions based on what actually drives revenue.
Genesys brings down technology costs and problems for consumer products company.
Energy company employees now have access to information when they need it.
Germany's Berlin-Brandenburg increases customer satisfaction by 25 percent.
The East Coast utility raises containment on a single platform.
Agentic AI combined with customer-facing human agents will transform service.
Something needs to be at the helm making sense of customer experiences.
Investors need a window into the health of a business.
Agentic AI won't just think but act.
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