To excel in today's challenging economic environment, organizations need state-of-the-art solutions. CallCopy clients use cc: Discover to accomplish their missions with greater efficiency and productivity gains. cc: Discover gives visibility into contact center operations, so you can manage their customers' experiences more effectively. cc: Discover is a unified, integrated workforce optimization (WFO) and workforce management system (WFM) that provides complete features and functions for advanced call recording, quality management, coaching and training, screen capture, speech and desktop analytics, performance and workforce management, satisfaction surveys. The advanced WFM is tightly integrated with the WFO components and accessible via mobile devices. cc: Discover enable users to improve customer satisfaction, maximize efficiency, stay compliant, and outperform competitors.
Versatile and Scalable
cc: Discover operates with Avaya, Cisco, ShoreTel, Nortel, Siemens, Aspect, Alcatel, NEC and other telephony platforms. It supports VoIP, TDM and blended environments and assists in transition from TDM to VoIP. To scale for growth, multiple servers may be combined for a distributed enterprise solution. Analog, digital and IP handsets may be blended in a single implementation. Server use is optimized to minimize footprint, while server redundancy ensures data survivability and disaster recovery. The cc: Discover application programming interface provides seamless integration with clients' enterprise applications.