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CallCopy, Inc.
530 West Spring Street
Ste 100

Columbus OH 43215

PH: 888-922-5526
FAX: 614-340-4840
Visit their Web site: www.callcopy.com

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CallCopy provides innovative call recording and contact center solutions and is dedicated to ensuring highest standards of customer and employee satisfaction. The enterprise-proven cc: Discover suite delivers advanced call recording, screen capture, quality management, speech and desktop analytics, performance and workforce management, and customer surveys to organizations worldwide. CallCopy empowers clients to gather business intelligence and apply it to maximize performance, reduce liability, achieve and maintain regulatory compliance, and increase customer satisfaction. The 2012 DMG Consulting Quality Management/Liability Recording (Workforce Optimization) Product and Market Report found cc: Discover rates #1 in Overall Vendor Satisfaction.

Product Description

cc: Discover

To excel in today's challenging economic environment, organizations need state-of-the-art solutions. CallCopy clients use cc: Discover to accomplish their missions with greater efficiency and productivity gains. cc: Discover gives visibility into contact center operations, so you can manage their customers' experiences more effectively. cc: Discover is a unified, integrated workforce optimization (WFO) and workforce management system (WFM) that provides complete features and functions for advanced call recording, quality management, coaching and training, screen capture, speech and desktop analytics, performance and workforce management, satisfaction surveys. The advanced WFM is tightly integrated with the WFO components and accessible via mobile devices. cc: Discover enable users to improve customer satisfaction, maximize efficiency, stay compliant, and outperform competitors.

Versatile and Scalable

cc: Discover operates with Avaya, Cisco, ShoreTel, Nortel, Siemens, Aspect, Alcatel, NEC and other telephony platforms. It supports VoIP, TDM and blended environments and assists in transition from TDM to VoIP. To scale for growth, multiple servers may be combined for a distributed enterprise solution. Analog, digital and IP handsets may be blended in a single implementation. Server use is optimized to minimize footprint, while server redundancy ensures data survivability and disaster recovery. The cc: Discover application programming interface provides seamless integration with clients' enterprise applications.

Whitepapers, Archived Webcasts and Sponsored Content
  • Workforce Optimization (WFO) Suite
    CallCopy’s award-winning cc: Discover workforce optimization suite enables organizations to optimize operating efficiencies while maximizing customer satisfaction by using state-of-the-art call recording, quality management, screen capture, speech analytics and performance management capabilities.
  • Workforce Management (WFM) System
    CallCopy's contact center workforce management (WFM) solution enables easy and efficient agent scheduling, staffing the right people with the right skills at the right time of day, via an intuitive, user-friendly tool that is fully integrated with CallCopy’s workforce optimization suite.
  • WFO/WFM Solutions Library
    Learn about CallCopy's WFO and WFM solutions in a library of videos, brochures, case studies, operating resources, white papers, and recorded webinars.
  • Telephone System Integrations
    cc: Discover operates with most leading telephones and ACD/PBX telephony systems, including Avaya, Cisco, ShoreTel, Nortel, Genesys, NEC, Alcatel, Aspect, and Siemens.
  • DMG Consulting's 2011-2012 WFO Vendor Report Findings
    DMG Consulting's 2011-2012 Quality Management/ Liability Recording (Workforce Optimization) Product and Market Report assesses how WFO system users rate market leaders on product, implementation, support, professional services and training. CallCopy received #1 for Overall Vendor Satisfaction.
This company is listed in the following categories:
Consumer Packaged GoodsCustomer Service/Call CentersEducationFinancial Services/Banking
Non-profitPharmaceuticals/ChemicalsProfessional ServicesRetail
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