destinationCRM.com — CRM Buyer's Guide
280 Summer St., 6th Floor
Boston MA 02210
United States

PH: +1 617 765 7997
Visit their Web site: www.bpmonline.com

Edit this Listing

About bpm’online

Interactive Live Presentation



Explore bpm’online 7.11 that features amazing new AI capabilities, a revamped campaign designer and over 200 other enhancements to its CRM and BPM solutions. Join us on September 28 at 2PM EDT. Save your seat today!

Next generation CRM: all about business process excellence

Bpm’online is a premium vendor of process-driven cloud based software for marketing, sales and service automation. The beauty and core value of bpm’online products are the out-of-the-box processes that guide users through the most effective actions to accelerate results. Users love bpm'online's engaging interface with its social look and feel, free from redundant information that keeps them focused on what is relevant.

Awards and recognition

In 2015 bpm’online received the top score in the current offering category among the Strong Performers in the Forrester Wave™: CRM Suite For Midsize Organizations, Q1 '15. Later on Gartner has included bpm’online into its Magic Quadrant for the CRM Customer Engagement Center, 2015. Bpm’online has been also recognized in the recently released Nucleus Research H1 2015 Technology Value Matrix for Customer Relationship Management (CRM), ranking at the top for usability.

Bpm’online has been widely recognized by key industry analysts, receiving industry prestigious awards, such as:


2015 CRM Excellence Award by TMC’s CUSTOMER Magazine;


CRM Market Leader Award in the Sales Force Automation category of The 2014 CRM Market Awards by CRM Magazine;


Gold Stevie® Award for the Best Relationship Management Solution of the Year in the 11th Annual International Business Awards;


2014 Tech ROI Award by Nucleus Research (received by bpm’online’s customer SCi Sales Group for the 1281% ROI from implementing bpm’online CRM);


CRM Watchlist Winner for the three consecutive years (2012, 2013 and 2014);


ISM 2013 Top 15 CRM Software Award by ISM Inc.;


2013 European IT & Software Excellence Award by IT Europa;


Customer Service Rising Star Award by CRM Magazine;


CRM Idol 2011 Winner in EMEA region.

Bpm'online Partner Program

Bpm’online has developed an innovative, flexible, barrier-free partner program developed to empower complementary technology providers, CRM resellers and consultants to meet the challenges of the cloud era and build sustainable business with up to 40% recurring revenue.

The foundation for partners’ success


Recurring lifetime commissions.
Up to 40%!
Bpm’online partners earn high and stable commissions year after year throughout the entire lifecycle of their clients. No decrease in the commission rates!


Flexible engagement model.
Allows you to focus on what you do best!
Partners are welcome to choose the metrics and KPIs they are most comfortable with. Leverage your most productive business activities to earn higher commission rates.


No boundaries to entry.
Endless opportunities with zero investment!
There is no entry fee or certification costs to enroll in the bpm’online partner program, no hurdles, only the tools and focus to speed up partner engagement resulting in fast tangible results.

Download partner guide


Product Description

Bpm’online CRM is a process-driven cloud based software that connects the dots between marketing, sales and customer service, efficiently managing the complete customer journey – from lead to order, and to ongoing account maintenance.

Take a closer look at what bpm’online has for you


Out-of-the-box processes

Bpm’online products include a set of best practice processes for marketing, sales and customer service. Ready-to-go processes guide users through the most effective actions and make it easy to jump start using the system and bring industry best practices to their work.


A complete view of the customer journey

Bpm’online delivers end-to-end processes to manage the complete customer journey. Connecting the dots between marketing, sales and customer service allows companies to effectively manage every stage of the customers’ interactions.


Engaging interface that users love

Bpm’online applications have engaging interface and a social look and feel, which makes working with the software easy and ensures an increase in overall user adoption rates.

bpm'online marketing

bpm'online sales

A holistic multichannel marketing management software empowered by out-of-the-box referenced campaigns to gain demand generation excellence.

A cloud CRM with out-of-the-box sales processes that enables to take control over a complete customer journey - from lead generation to repeat sales.



bpm'online service

bpm'online real estate

A robust cloud-based application with predefined best practice processes to deliver omnichannel customer service and support.

CRM system designed for real estate companies to manage every step of customer interactions -from leads to transactions.




Whitepapers, Archived Webcasts and Sponsored Content
  • Key takeaways from the Gartner Magic Quadrant for the CRM Customer Engagement Center, 2015
    In the 2015 Magic Quadrant for the CRM Customer Engagement Center (CEC) Gartner analysts examine the market for global customer service and support applications for case management, trouble ticketing and problem resolution. Download the key takeaways to learn more.
  • The Forrester Wave™: CRM Suites For Midsize Organizations, Q1 2015
    Download this report to learn more about the current state of the CRM market landscape, and find out why bpm'online received the highest ranking for the current offering among Strong Performers.
  • Bpm’online Partner Guide
    Bpm’online has released a new and innovative Partner Program that empowers CRM Resellers, Solution Providers and Consultants to build sustainable businesses with up to 40% Lifetime revenue! Download the Partner Guide to learn more.
  • bpm’online sales eBook
    Download our eBook “The complete guide on how to optimize your end-to-end sales process to maximize value and drive successful sales behavior” and discover how dynamic sales process instilled into business operations helps companies to improve win rates and reduce losses.
  • From Lead to Keys in Hand - bpm’online real estate eBook
    Download our eBook and learn how to unite fragmented processes and improve operations on every step of customer journey through the real estate sales cycle. ‘From Lead to Keys in Hand is a complete guide on how to effectively manage every step of customer interactions from leads to transactions in real estate.
This company is listed in the following categories:
AnalyticsCloud-based CRMConsumer Packaged GoodsCustomer Service/Call Centers
EducationEnterprise CRMFinancial Services/BankingHealthcare
InsuranceIntegrationManufacturing/AutomotiveMarketing Automation
MobileNon-profitPharmaceuticals/ChemicalsProfessional Services
RetailSales AutomationSMB/Mid-market CRMSocial CRM
Articles Mentioned
How Businesses Can Benefit From AI Right Now
Artificial intelligence can seem like science fiction, but the technology has plenty of good—and current—use cases in marketing, sales, and service.
Bpm'online Releases Version 7.11
Bpm'online's latest software update features more than 200 improvements designed to accelerate time-to-strategy execution.
What SMBs Want from Vendors
Technology executives share what their small-business customers are asking of them.
The Big Four Aren’t All There Is
The CRM software market is wide open for smaller brands to claim a seat at the table
The 2017 CRM Market Rising Stars: PandaDoc
Shortening sales cycles with document automation
The 2017 CRM Market Leaders: Enterprise CRM Suite
Our finalist and winners in nine categories point the way forward with the latest products and capabilities hitting the market
The 2017 CRM Market Leaders: Midmarket CRM Suite
Our finalist and winners in nine categories point the way forward with the latest products and capabilities hitting the market
The 2017 CRM Market Leaders: Sales Force Automation
Our finalist and winners in nine categories point the way forward with the latest products and capabilities hitting the market
PandaDoc Expands Integrations
Integration partners include bpm'online, Capsule, Google, SugarCRM, HubSpot, and Zoho.
PandaDoc Integrates with bpm'online CRM
PandaDoc's document management software is now available as part of bpm'online's CRM platform.
Bpm'online Launches Version 7.9
Bpm'online's latest major update brings intelligent data enrichment and advanced dynamic case management.
Bpm’online Releases Version 7.7 of Its CRM Platform
The updated platform includes a new business process management engine, an improved mobile user interface, and added automation and ease-of-use tools.
Finding Lost Sales Revenue: It's All About the Process
Getting a well-defined sales process in place is important. Having it adopted and automated is even better.
Bpm’online Updates CRM for Financial Services
New capabilities added for customer-facing processes in marketing, sales, lending, and customer service.
BPMonline Debuts Version 7.6 of BPMonlineCRM
Prebuilt features aim to connect marketing, sales, and customer service.
Bpm'online Releases Bpm'online Real Estate 7.5
New version of real estate CRM solution offers greater MLS integration, contract management, and customization capabilities.
Bpm'online Releases Version 7.5
More tools in bpm'online Version 7.5 help users manage the entire customer journey.
Bpm'online Releases New Version of bpm'online real estate
The new version is a full-cycle CRM product for commercial and residential real estate professionals.
Bpm'online Introduces bpm'online Sales 7.4
Bpm'online's newest salesforce automation product is part of a larger platform upgrade.
The 2014 CRM Market Leaders
Paving the way for success throughout all areas of CRM, our finalists and winners in 10 categories exhibited strategies and innovation this year that put them at the top of their game.
Bpm'online Releases Version 7.3 of CRM
Bpm'online introduces Enterprise Social Network in the release of bpm'online CRM 7.3.
BPMonline Releases BPMonlineCRM 7.2
New release of BPMonline CRM 7.2 brings security and business process management enhancements.
The 2013 CRM Market Leaders
BPM Online Releases New Platform
BPMOnline 7.0 supports a new user interface and mobile capabilities.
BPMonline Launches BPMonline CRM Realty
The application combines CRM and business process management functionality.
CRM Idol Kicks Off Its Second Season
Annual competition offers small businesses opportunities for exposure, resources, and advice.
The 2012 Rising Stars
Lessons from CRM Idol 2011
Takeaways any business can use.
Meet the CRM Idol Winners
Prizes include consultations, free software, workshops, and more.
CRM Idol Will Soon Have Its First Winners
Contestants say they've already won by receiving added exposure.
Popular Articles

Home | Get CRM Magazine | CRM eWeekly | CRM Topic Centers | CRM Industry Solutions | CRM News | Viewpoints | Web Events | Events Calendar
DestinationCRM.com RSS Feeds RSS Feeds | About destinationCRM | Advertise | Getting Covered | Report Problems | Contact Us