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7730 S. Union Park Ave
Suite 500

Salt Lake City UT 84047

PH: 866-965-7227
Visit their Web site: www.incontact.com
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inContact offers a flexible cloud-based software that helps contact centers efficiently support their customers with personalized interactions. The result is high customer satisfaction, low attrition, and brand loyalty.

  • Recognized leader and cloud pioneer
  • Industry’s best-published service level agreement of 99.99%
  • 1300+ call center deployments
  • Used by 85,000+ agents globally
  • Over one billion calls handled per year
  • Over 100 integrations to top CRMs
  • More industry experience than any other contact center cloud vendor
Product Description

inContact Platform:

Our platform helps contact centers increase market share and profitability. You’ll get an award-winning cloud solution that doesn’t require expensive hardware or software. Start with ACD and IVR, the building blocks of our platform, and add customer feedback, CRM/ CTI integration, dialers, quality management, workforce optimization and management, reporting and analytics.

  • Delivered via the cloud as Software as a Service (SaaS)
  • Easily add functionality as you need it
  • No need to buy, maintain or upgrade hardware
  • Pay only for what you use each month
  • Automatic software updates at least twice yearly
  • Support multiple call centers, including at-home agents
  • 99.99% availability SLA

inContact Solutions:

  • Multi-Channel ACD Software
  • Speech Enabled IVR Software
  • Cloud Contact Center Platform
  • Network Connectivity
  • Blended Predictive Dialer
  • Disaster Recovery
  • Personal Connection (Outbound Dialer)
  • Quality Monitoring
  • Speech Analytics
  • Workforce Management
  • Workforce Optimization
  • inCloud Apps
  • Reporting & Analytics
  • CRM Integrations

With inContact's cloud solutions, you’ll gain:

Lower investment and operating costs

  • With inContact, there is no upfront capital investment, no ongoing equipment maintenance or upgrade costs. In fact, some of our customers have reduced their total cost of ownership by as much as 58 percent.

Greater flexibility and scalability

  • Extend your contact center to any location (including at-home agents), and run multi-site contact centers with the ease and efficiency of a single site. You can also scale capacity to meet the ebb and flow of your business.

Fortified redundancy and security

  • Our network, data centers and databases are all redundant. There is no single point of failure to bring down your contact center and our security measures are monitored by a dedicated Trust Office staff.
Whitepapers, Archived Webcasts and Sponsored Content
  • inContact's Contact Center Benchmark Assessment
    Ever wonder how your contact center compares to others in the industry? With the Contact Center Benchmark Assessment, you can stop speculating. Take the FREE assessment today and receive analyst recommendations of simple ways to optimize your business performance.
  • Trends in the Contact Center 2014 Infographic
    Compiled from the insights of over 300 contact center professionals, it unearths the trends and objectives at the heart of contact center strategy for 2014.
  • The inContact Cloud Universal Queue Video
    Customers are utilizing an ever widening set of channels to contact businesses. To effectively handle this inContact has developed the Universal Queue to address the multi-channel customer experience.
  • Benefits of the Cloud for Your Contact Center Video
    Cloud contact center solutions provide substantial cost savings, streamlined IT and simple scalability with no up-front investment. Make a seamless and easy transition from premise to cloud.
  • The 3-Min inContact Solution Overview Video
    Watch this 3-minute video and learn how you can transform your contact center infrastructure.
This company is listed in the following categories:
Consumer Packaged GoodsCustomer Service/Call CentersEducationFinancial Services/Banking
Manufacturing/AutomotiveNon-profitPharmaceuticals/ChemicalsProfessional Services
Articles Mentioned
inContact Releases Customer Interaction Cloud 16.2
Latest release delivers advanced features to improve customer experience, capture and convert revenue opportunities, and maximize return on investment. (Featured on SmartCustomerService.com.)
Smart Customer Service Along the Omnichannel Journey
A cloud contact center integrates channels while analytics can identify opportunities to improve support.
NICE Acquires inContact
The deal adds cloud and contact center infrastructure technology to NICE's portfolio. (Featured on SmartCustomerService.com.)
Cloud-Based Contact Centers: Bringing Clarity to a Crowded Market
A glut of vendors poses a challenge to buyers
Unified Agent Desktops Connect Reps to Essential Apps
A single interface that houses all of the information an agent could need will increase productivity and efficiency
InContact Expands Its Customer Interaction Cloud
The latest release from inContact provides omnichannel routing, workforce optimization, voice as a service, and an open cloud platform. (Featured on SmartCustomerService.com.)
inContact Upgrades Cloud Customer Interaction Platform and Powers New RingCentral Contact Centre
The fall 2015 release of inContact's Cloud Customer Interaction Platform includes greater integrations and multichannel capabilities. (Featured on SmartCustomerService.com.)
inContact Updates inContact Agent for Salesforce on the Salesforce AppExchange
inContact's customers can now create and track customer experiences through Agent for Salesforce.
The Outlook for WFO: Optimal
The workforce optimization market stays strong, and better analytics and back-office features could make it stronger
inContact Introduces 2015 Release of Cloud Contact Center Software
The release offers a multichannel agent interface for Salesforce, new outbound campaign management, automated actions in WFO, new reporting options, and additional APIs for a growing developer ecosystem.
Self-Service Isn’t Enough
Live agents aren't going away—in fact, they're needed more than ever before.
RingCentral Partners with inContact to Provide Cloud Contact Center Functionality
The cloud communications provider will now offer real-time queuing and dashboarding for the contact center.
InContact Partners with Black Box For Cloud Services
The partnership delivers cloud contact center, workforce optimization, and network connectivity solutions.
Outbox Partners with inContact
The partnership will allow for integrations with other CRM systems.
Work-at-Home Solutions Are Transforming Call Center Operations
At-home agents can be as productive, if not more so, as those in the contact center.
inContact Releases Cloud-Based WFO for SMBs
The company's Discover WFO suite in the cloud is unified with its contact center platform just four months after the acquisition of Uptivity
InContact Acquires Workforce Optimization Provider Uptivity to Launch WFO into the Cloud
Once integrated, the single unified solution will cater to the "underserved" midsize WFO market.
inContact Unveils First 2014 Release of Cloud Contact Center Software
InContact has expanded its cloud portfolio to connect advanced interactions across the customer journey.
3 Reasons to Boost Your Contact Center's Strategic Value
Today's solutions are lower in cost, offer predictive capabilities, and require less technical know-how to operate.
The 2014 CRM Service Leaders
The 2014 CRM Rising Stars
inContact Adds Verint Speech Analytics to Cloud Contact Center Solution
Analytics-Driven Quality (ADQ) will be available as part of the inContact Workforce Optimization (WFO) Suite. (Featured on SpeechTechMag.com).
inContact Partners with Gryphon Networks on Compliance Solution for Contact Centers
Integrated cloud solution offers comprehensive compliance with latest FCC Do-Not-Call regulations.
inContact Announces inView Operations Management Solution for Contact Centers
New inView performance dashboard helps contact centers manage operational and financial metrics across platforms.
inContact Upgrades Cloud Contact Center Software
Enhancements include new outbound offering, intuitive Salesforce.com agent interface, mobile supervisor applications, and expansion of its Cloud API set.
inContact Expands Cloud Platform with Mobile Capabilities
Solutions will support connected consumers on virtually any mobile device.
inContact Expands Cloud Platform With Social Customer Care Offering
The company partners with SoCoCare to deliver proactive social media solution for contact centers.
inContact Releases New Version of Cloud Contact Center Software
The company expands multichannel offering with Universal Queue, new agent interface, true inbound and outbound blending, and an API-driven cloud ecosystem.
inContact Expands Cloud Software Platform
Cloud contact center software provider adds functionality to outbound campaigns, customer chat, real-time contact center dashboards, and international language and standards support.
In Contact Centers, WFO's Star Is on the Rise
A host of innovations are adding new dimensions.
Making Sense of the Hosted Contact Center Infrastructure Market
A 2012 buyers' guide.
inContact Extends Its Cloud Platform
The platform is expanded to include more reporting, scripting, and integrations.
The 2012 Service Leaders
Verizon Selects inContact for Cloud-Based Support
The telecommunications giant aims to help its business clients with a variety of customer communication options.
Siemens Signs Distribution Agreement with InContact
The agreement expands OpenScape Cloud Solutions to include robust, feature-rich contact center capabilities.
inContact Introduces New Reporting and Analytics Solution
The company expects platform-wide reporting to enhance the performance of contact center operations.
inContact Launches Integration for Cloud-Based Call Routing and CRM Systems
The company's new Plugin Agent serves as an action engine for CRM systems
Workforce Optimization Gets Optimized
DMG research shows innovation and growth to continue in the WFO market through 2013.
How to Listen to the Voice of the Customer in a Multichannel World
Contact center surveying/enterprise feedback is a vital first step
inContact Announces Johnston Press as New Multisite Customer in Europe
The newspaper publisher plans to move several hundred agents in multiple locations to the inContact platform.
InContact Partners with Verint Systems
inContact aims to further service mid-market contact centers in providing their cloud-based workforce management solution.
A Tax on Every Call?
A proposed federal tax on overseas calls has the potential to radically alter the contact center industry.
11 Tips to Conquer Contact Centers
If your contact center empire feels as if it's crumbling all around you, these best practices may help you reclaim the seat of power.
“For a Happy Customer, Please Press 1”
How interactive voice response helps CRM.
Voice Self-Service to the Rescue
When live agents can't be had, interactive voice response systems may suffice.
Survey Software Continues to Sell
DMG Consulting's latest study finds the contact center survey and analytics software keeps growing despite the recession.
The 2007 Service Elite
It's clear, as the impact of commoditization continues to sweep across various verticals, that devoting serious energy to customer care processes is a bona fide strategy for strengthening brand loyalty. CRM magazine acknowledges five companies that realized eye-catching returns on their contact center services and technology investments with service-and-support deployments in the areas of Web-support services, workforce optimization, speech solutions, hosted contact center services, and agent-facing universal desktop.
Call-Routing Headaches Take a Powder
UCN helps a pharmacy benefit manager handle an expected uptick in call volume.
NYC Rides With Telecommuting
Employees work from home, maintaining a business-as-usual approach, as the 2005 transit strike halts the public transportation system.
Transactions: Customer Wins for August 17, 2004
QAS announced the signing of eight top catalog and mail order companies; ACCO Brands' Kensington Technology Group implemented RightNow Service as its contact center platform; and more.
The Week in Review: July 23, 2004
Dendrite International has completed its acquisition of Schwarzeck-Verlag GmbH; Harte-Hanks announced that it is providing database marketing services for IBM's EMEA Market Intelligence division; Visible Path Corporation released its Visible Path v1.0 solution; and more.
The Week in Review: June 25, 2004
Walker Information has named Leslie Pagel as group director, training and development; FAST Search & Transfer launched its new FAST Marketrac; SAVO Group has launched a Web-based platform designed to help marketing and sales teams use technology to increase efficiency and effectiveness in driving revenue; and more.
Popular Articles

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