Our platform helps contact centers increase market share and profitability. You’ll get an award-winning cloud solution that doesn’t require expensive hardware or software. Start with ACD and IVR, the building blocks of our platform, and add customer feedback, CRM/ CTI integration, dialers, quality management, workforce optimization and management, reporting and analytics.
- Delivered via the cloud as Software as a Service (SaaS)
- Easily add functionality as you need it
- No need to buy, maintain or upgrade hardware
- Pay only for what you use each month
- Automatic software updates at least twice yearly
- Support multiple call centers, including at-home agents
- 99.99% availability SLA
- Multi-Channel ACD Software
- Speech Enabled IVR Software
- Cloud Contact Center Platform
- Network Connectivity
- Blended Predictive Dialer
- Disaster Recovery
- Personal Connection (Outbound Dialer)
- Quality Monitoring
- Speech Analytics
- Workforce Management
- Workforce Optimization
- inCloud Apps
- Reporting & Analytics
- CRM Integrations
With inContact's cloud solutions, you’ll gain:
Lower investment and operating costs
- With inContact, there is no upfront capital investment, no ongoing equipment maintenance or upgrade costs. In fact, some of our customers have reduced their total cost of ownership by as much as 58 percent.
Greater flexibility and scalability
- Extend your contact center to any location (including at-home agents), and run multi-site contact centers with the ease and efficiency of a single site. You can also scale capacity to meet the ebb and flow of your business.
Fortified redundancy and security
- Our network, data centers and databases are all redundant. There is no single point of failure to bring down your contact center and our security measures are monitored by a dedicated Trust Office staff.