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Calabrio, Inc.
400 1st Ave N
Suite 300

Minneapolis MN 55401

PH: 763-592-4600
Visit their Web site: www.calabrio.com
 
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Profile

Calabrio, Inc. develops and markets Calabrio ONE™, a comprehensive suite of customer interaction and contact center management software that’s easy to implement, use and maintain. Calabrio ONE is flexible - providing product bundles and add-ons that make it easy for customers to begin with the right set of applications and features for their business today, then build on their success with new applications and features as their business matures and their needs evolve. The Calabrio ONE name represents a move toward a modern Web 2.0-based architecture that allows the contact center to integrate new applications easily, as well as personalize and optimize the desktop toolset for each user – agents, supervisors, managers, knowledge workers, and executives.

Product Description

Calabrio ONE redefines workforce optimization (WFO), allowing contact centers to personalize and optimize the toolset for each user - agents, supervisors, managers, knowledge workers and executives. Contact center workers are more efficient and effective. Customers are better served.

Calabrio ONE is the first contact center software suite of its kind - built in an innovative Web 2.0 framework that delivers so many benefits, including easy to use, quick to Install, simple to support.

Calabrio ONE applications include:

 

Whitepapers, Archived Webcasts and Sponsored Content
This company is listed in the following categories:
AnalyticsCustomer Service/Call Centers
Articles Mentioned
3 Emerging Trends in 2014
Calabrio Integrates Calabrio ONE WFO with Avaya Aura Contact Center
Calabrio ONE workforce optimization suite and Avaya's Communications Server 1000 platform are now directly integrated.
The 2014 CRM Service Leaders
Calabrio Updates Its Calabrio ONE WFO Suite
Newest version features a new user experience and advanced capabilities to support the integrated, connected contact center.
Workforce Management: Better but Not Good Enough
What makes an ideal solution?
collab9 Selects Calabrio for Its Cloud-Based Communications Solution
The deal integrates Calabrio's workforce optimization into collab9's hosted voice, video, Web conferencing, messaging, mobility, and customer care applications on one platform.
Calabrio Adds Workforce Management Capabilities
Continued WFM enhancements tackle ease of use and accessibility for contact centers.
Calabrio Enhances Its Call Recording Suite
Enhancements further simplify reliability, scalability and support.
Calabrio Advanced Recording Selected for Cisco's SolutionsPlus Program
Program makes it easier for Cisco enterprise and contact center customers to improve performance through advanced Calabrio recording applications with Cisco MediaSense
The 2012 Service Leaders
Calabrio Updates Its Calabrio ONE WFO Suite
New version 8.0 modernizes the contact center supervisor experience with an expanded dashboard and new tools to manage agents.
WFO Hears The Voice of the Customer
Workforce optimization suites broaden their focus beyond the company
QM Picture Grows Blurry
Vendors deliver a broad suite of new functionality
Workforce Optimization Gets Optimized
DMG research shows innovation and growth to continue in the WFO market through 2013.
The 2011 Service Leaders
Calabrio’s WFO Suite Offers Personalized Widget-Based Dashboards and a Streamlined User Experience
Web 2.0-based software suite designed to deliver better results with less time, money and effort
Calabrio Solutions Are Avaya-Compliant
The full suite of Calabrio call recording and quality management solutions is now compliant with Avaya Aura.
Analyzing the Workforce
Analytics and on-demand offerings are changing the nature of workforce optimization.
The Evolution of E-Learning
As contact centers adapt to the needs of a recession—and an increasing number of Generation Y staffers—the systems designed to train agents have to adapt as well
Customer Demand Drives Gartner Workforce Optimization Magic Quadrant
The research firm's debut report on this market puts Nice Systems and Verint Systems on top, and says we can expect more vendors to join the WFO party in 2009.
Inova Launches Web-Based Analytical Tool
The new offering combines different historical and real-time information in a bid to improve measurement of contact center performance.
Contact Centers Aren't Yet Ready for Web 2.0
Magic Quadrant for CRM Customer Service Contact Centers '08: Foreseeing a "revolutionary" future for the contact center customer service market, the latest Gartner Magic Quadrant for the sector extends the multiyear Oracle/Siebel winning streak, and highlights the continuing value of niche players for verticals.
Calabrio Joins the Enterprise 2.0 World
The provider of workforce optimization solutions is seeking to provide a unified framework so contact center workers can achieve results faster and more efficiently.
Workforce Management Expands, But Fails to Satisfy All
Growth may not equal success: One study finds more than one-third of businesses using WFM in the contact center are not satisfied with the WFM process or with the available software.
Checking the Pulse of the Contact Center
Contact center performance management provides a holistic view of agent performance; use that data to spur desirable behaviors that will help reps beat center and corporate goals.
Doubling Down on Quality Management
A new report says the market for quality management/liability recording suites--essentially workforce optimization--more than doubled in 2006.
Intensive Care
Learn these WFM lessons to breed the best contact center forecasting, scheduling, and managing efforts.
The New World of Sophistication
From mashups and analytics to melanges and intimacy, in the coming year CRM's evolving opposable thumbs will add dexterity to business processes.
Untying Contact Center Supervisors
Spanlink unveils its Mobile Supervisor Workstation product, arming contact center supervisors with a tool to monitor and manage schedules and interact with agents without having to be in front of their desktop.
Witness Eyes the Enterprise
The WFO solutions provider acquires two WFM vendors that play in the financial services space; the move extend its solutions beyond the contact center and into the enterprise.
Spanlink Acquires Calabrio
The VoIP solutions provider gains the established multisite, multichannel, and multilingual functionality of Calabrio, and a customer base spanning Africa, Europe, and South America.
Scheduling Tool Traction
Agent hours have been reduced by 20 percent.
 
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