destinationCRM Industry Buyer's Guide - Pegasystems

destinationCRM.com — CRM Buyer's Guide

Pegasystems
101 Main Street
Cambridge MA 02142

PH: 617-374-9600
Visit their Web site: www.pega.com

Edit this Listing

Profile

Pegasystems, the leader in business process management and software for customer centricity, helps organizations enhance customer loyalty, generate new business, and improve productivity. Our patented Build for Change® technology speeds the delivery of critical business solutions by directly capturing business objectives and eliminating manual programming. Pegasystems enables clients to quickly adapt to changing business conditions in order to outperform the competition.

Product Description

The customer experience is critical to improving customer loyalty and gaining greater wallet share. But typical customer relationship management (CRM) systems deliver experiences that are impersonal, rigid and slow, producing only unhappy customers, higher churn and lower revenue.

Pegasystems offers a transformational approach to CRM with products that help you build strong, long-lasting and profitable relationships with your customers. Pega's Customer Process Manager (CPM) is built on our core BPM capabilities, and is also available with industry-specific models, processes and interfaces for financial services, healthcare, and insurance.

Whitepapers, Archived Webcasts and Sponsored Content

http://www.pega.com/products/customer-relationship-management
Pegasystems' CRM drives business benefits in the contact center, operations and more
Pega Customer Process Manager
Rapidly Transform Your Customer Experience
BPM Success
Pegasystems is the industry leader in Business Process Management Suites (BPMS). We help some of the world’s largest organizations achieve new levels of agility, become more competitive, and innovate in ways they often did not know were possible. Find out more in our Customer Success Stories.
Pega technology
Pega BPM fuels agility, increased productivity, hiked revenue and higher customer satisfaction rates

This company is listed in the following categories:

Analytics	Customer Service/Call Centers	Enterprise CRM	Financial Services/Banking
Government	Healthcare	Insurance	Integration
Marketing Automation	Pharmaceuticals/Chemicals	Social CRM	Technology
Telecommunications	Travel/Hospitality

Articles Mentioned

Collaboration Meets Community Platforms
Enterprises are combining peer-to-peer and Web self-service capabilities to improve customer service and lower cost.
Posted 01 Jun 2013

CRM Service Awards: Service Leaders
Posted 01 Mar 2013

Pegasystems Enhances Its Customer Process Manager
The company adds collaboration, predictive features for customers and support agents.
Posted 28 Feb 2013

Use Data to Get Closer to Your Customers…or Risk Losing Them
To really know your customers, take a high-definition view.
Posted 01 Feb 2013

Case Management Takes a Dynamic Turn
Progressive contact centers can incorporate adaptability, cross-sell and upsell capabilities, social media integration, gamification, and multiple channels.
Posted 01 Feb 2013

Pegasystems Announces Sales Force Automation for Relationship Selling
The new product addresses agility and personalization gaps.
Posted 18 Jun 2012

Pegasystems Debuts Unified Marketing Solution
A "killer" application for CMOs, customer life cycle, executive says
Posted 20 Mar 2012

The 2012 Rising Stars
Posted 01 Mar 2012

The 2012 Service Leaders
Posted 01 Mar 2012

Pegasystems Strengthens CPM Solution
Personalization and consistency are factors in multitouch point support experience.
Posted 14 Feb 2012

Dragging the Conversation Back to the Customer
Companies need to apply customer centricity to business and innovation.
Posted 16 Dec 2011

Pegasystems Extends Social Media Capabilities in CPM Solution
Offering enables organizations to seamlessly monitor, analyze, and act on social media interactions.
Posted 01 Nov 2011

Customer Centricity Begins Where a 360-Degree View Ends
A 360-degree view of the customer is a window to all customer interactions
Posted 15 Jul 2011

Pegasystems Launches BPM 6.2
Upgrade provides advanced analytics tools for business customers.
Posted 07 Jun 2011

Peer Power
Online communities foster customer loyalty by doing what traditional contact centers cannot
Posted 18 May 2011

CRM + Predictive Analytics: Why It All Adds Up
The whole exceeds the sum of the parts
Posted 15 Apr 2011

Gartner Releases Its Magic Quadrant for BPM Suites
Gartner's MQ report reveals that more and more organizations are adopting BPM as a discipline.
Posted 07 Dec 2010

Forrester Wave Report Reveals Key Trends in Customer Service
The Forrester Wave: CRM Suites Customer Service Solutions report evaluates 19 of the leading CRM suite solutions
Posted 01 Dec 2010

How Social Are Social CRM Vendors?
Evoke CRM study ranks the most social CRM companies on the Web.
Posted 01 Dec 2010

Pega Adds Social to CPM
With its latest release of Customer Process Manager, Pegasystems aims to make customer interactions more meaningful and customer feedback more actionable.
Posted 30 Nov 2010

Navigating the Vendor Landscape
A leading analyst firm assesses the CRM marketplace.
Posted 11 Aug 2010

CDC Pivotal Now Offers Social and Small Business CRM Capabilities
CDC Software climbs out of the shadows with two important product releases.
Posted 02 Jul 2010

7 Surf Atop the Forrester Wave of CRM Suites for Large Organizations
The Forrester Wave: CRM Suites for Large Organizations '10: Forrester Research names the seven top-performing vendors at the enterprise level.
Posted 30 Jun 2010

7 Named Leaders in Forrester Wave of CRM Suites for Midsize Organizations
The Forrester Wave: CRM Suites for Midsized Organizations '10: In his annual evaluation, analyst Bill Band identifies the top-performing options for midmarket CRM.
Posted 30 Jun 2010

Pegasystems and RightNow Added to Leaders in Gartner Magic Quadrant for CRM Customer Service Contact Centers
Magic Quadrant for CRM Customer Service Contact Centers '10: New players join Oracle Siebel, Microsoft, and Salesforce.com as the market seeks to empower agents and deliver next-generation service.
Posted 25 Apr 2010

Pegasystems Collects Chordiant for $161.5 Million
Two months after rejecting a bid by CDC Software, customer experience management vendor Chordiant strikes a deal with a leader in the BPM space.
Posted 18 Mar 2010

Low Costs Drive the Gartner Magic Quadrant for CRM Customer Service Contact Centers
Magic Quadrant for CRM Customer Service Contact Centers '09: Microsoft and Salesforce.com join Oracle as Leaders in the analyst firm's annual assessment.
Posted 01 May 2009

9 Vendors Lead Gartner Magic Quadrant for BPM Suites
Magic Quadrant for BPM Suites '09: Established players continue to thrive as the space continues to evolve.
Posted 13 Mar 2009

Oracle and SAP Surf Side-by-Side in Forrester Wave on Enterprise CRM
Forrester Wave on Enterprise CRM Suites '08: Forrester Research's latest on big-business CRM shows close competition between the two, with Microsoft coming on strong.
Posted 02 Sep 2008

Metastorm Forecasts Broader BPM Capabilities
Business process management provider releases new suite offerings.
Posted 28 May 2008

Contact Centers Aren't Yet Ready for Web 2.0
Magic Quadrant for CRM Customer Service Contact Centers '08: Foreseeing a "revolutionary" future for the contact center customer service market, the latest Gartner Magic Quadrant for the sector extends the multiyear Oracle/Siebel winning streak, and highlights the continuing value of niche players for verticals.
Posted 27 Mar 2008

The Suite Spot: Former Pure-Play Vendors Dominate BPM Magic Quadrant
Former pure-play business process management (BPM) providers lead the market, now that they've grown into full-suite offerings.
Posted 15 Feb 2008

The Dead Pool: E- and Phone Service
Forget about both of them--a new study finds that for real customer service, companies will need to cover all channels across the enterprise.
Posted 29 May 2007

Siebel Continues to Fly Solo as a Leader
Magic Quadrant for CRM Customer Service Contact Centers '07: The vendor leads all evaluated companies in Gartner's annual report, while more than a dozen players chart as visionaries.
Posted 07 Mar 2007

Enterprise CRM Is Three Sheets to the Wind
A new Forrester Wave on enterprise CRM finds Oracle and SAP to be riding at the crest, while a number of competitors stock the sea with solid options.
Posted 06 Feb 2007

It's Siebel in the Service and Support Leader Corner
Magic Quadrant for CRM Customer Service and Support (CSS) Applications '06: The company maintains its Magic Quadrant dominance, although the emergence of a full customer service suite is still some time off.
Posted 03 Mar 2006

August 23, 2005
Salesforce.com unveils Smashforce; CDC announces unaudited Q2 2005 results; and more.
Posted 23 Aug 2005

Big Blue and Siebel Bolster Their SOA
IBM announces a services-oriented architecture initiative geared toward business partners, ISVs, and SIs; Siebel and IBM extend their partnership to offer a developer kit.
Posted 29 Jun 2005

April 18, 2005
Dendrite buys FirstLogic's data quality solutions; Proposal Software has a new director; MySQL and Business Objects partner; and more.
Posted 18 Apr 2005

Siebel Enchants Gartner's CRM CSS Magic Quadrant Again
Magic Quadrant for CRM Customer Service and Support Applications '05: Lack of industry breadth keeps Amdocs out of the leaders box.
Posted 06 Apr 2005

January 5, 2005
Amdocs announces an agreement with R.H. Donnelley; TotalView gains a new customer; Pegasystems and Oracle replace senior management; and more.
Posted 05 Jan 2005

Wires: News and Technology for November 12, 2004
Nuasis announces survey results on offshoring; BlueRoads and Witness Systems release new functionality; Acxiom acquires ChinaLoop; and more.
Posted 12 Nov 2004

Blue Cross Blue Shield--Rhode Island Improves its Bedside Manner
CRM united the company's information, which was had been housed in different systems.
Posted 01 Nov 2004

Transactions: Customer Wins for August 17, 2004
QAS announced the signing of eight top catalog and mail order companies; ACCO Brands' Kensington Technology Group implemented RightNow Service as its contact center platform; and more.
Posted 17 Aug 2004

Wires: News and Products for July 30, 2004
eGain Communications has announced a global partnership with Wipro Technologies; Initiate Systems made available its Initiate Identity Hub 5.2 a software; and more.
Posted 30 Jul 2004

Business Process Management Is the Next Phase in the CRM Evolution
The reality is that CRM and BPM are complementary--they just represent successive steps in customer-facing technology's evolution.
Posted 21 Jun 2004

Ensuring the Success of Insurance Companies
CRM vendors have come around to a new way of addressing the needs of insurers.
Posted 01 Jun 2004

10 Strategies for Customer Service Success
Here's how companies can deliver stellar service at the many touch points available to customers today.
Posted 01 Jun 2004

Week in Review: May 7, 2004
FrontRange Solutions announced an increase in revenues and profits for its third fiscal quarter; SPL signed an agreement to acquire the major assets of CES; and more.
Posted 07 May 2004

Forrester Ranks the Top 10 BPM Companies
Forrester BPM TechRankings '04: The research firm reevaluates the top pure-play BPM vendors' products, separating process analysis capabilities and human workflow capabilities.
Posted 10 Feb 2004

New Product Spotlight: February 4, 2004
Pegasystems has introduced a new set of horizontal and vertical BPM solutions; Expertcity has announced an OEM and distribution partnership with Mobile Automation; NetByTel has made available its new self-service list removal solution using speech recognition; and more.
Posted 04 Feb 2004

New Product Spotlight: January 28, 2004
NeoSpeech has developed VoiceNotify for auto dealers; Pegasystems has delivered three new BPM solutions; Kauri Business Systems has unveiled Procoll; and more.
Posted 28 Jan 2004

Service on Steroids
While the performance optimization market is still relatively new, the melding of workflow automation, training, workforce management, and workforce optimization solutions is starting to provide a soup-to-nuts means of identifying and improving agent performance levels.
Posted 01 Jul 2003

Vertical Focus: Financial Services
Posted 01 Jul 2003

New & Noteworthy
Posted 01 Apr 2003

The Week in Review--3/28/03
A roundup of CRM news from the past week.
Posted 28 Mar 2003

Credit Card Issuers get CRM
The scalable customer service software is part of Pegasystems Inc. PegaCARD Services suite of products and an evolution of Pegasystems' card services technology first made available in 1989.
Posted 05 Feb 2003

365 Days of CRM
A review of CRM news and trends from 2002.
Posted 13 Dec 2002

Here Comes the Sun
The open standards vendor enters the CRM fray by going head-to-head against the Microsoft .Net platform.
Posted 13 Nov 2002

AMR: State of the CRM Union
To this end, AMR released a report entitled, 'It Was the Best of Quarters, It Was the Worst of Quarters,' detailing CRM vendors' rocky financial performance in Q1 this year. On the upside, CRM vendors did a noble job of pulling out decent numbers in what is arguably the slowest-selling quarter of the year, according to AMR.
Posted 03 May 2002

Pegasystems Acquires 1mind Corp.
Posted 31 Jan 2002

Pegasystems Net Income Up 50 Percent From Q2, Revenue Steady
Posted 24 Oct 2001

Blueflame Gets Tree Care Company Rooted in Mobile Sales
Posted 22 Aug 2001

Quick Hits
CRM news from around the industry
Posted 20 Dec 2000

News In Brief
Posted 01 Nov 2000

MarketWatch
A bulletin board of CRM implementations
Posted 01 Nov 2000

Orange Peals
Cell phones from Orange Communications ring out in Switzerland thanks to Pegasystems CRM solution.
Posted 26 Jun 2000

Pegasystems Puts Some Intelligence Behind Customer
Pegasystems' rule-based technology is approaching the CRM problem with mission-critical systems based on an "old" technology: artificial intelligence.
Posted 17 Apr 2000

Banking on CRM
The Bank of Scotland improves customer service, productivity and sales with CRM solution.
Posted 01 Jan 2000

Pivotal and Incentive Systems Offer Global Solution
Posted 01 Jan 2000

I want to implement voice recognition in my call center, but we have customers with different accents and nationalities. Will speech recognition work for us?
Posted 01 Jan 2000

[CRM Buyer's Guide] | [CRM Directory] | [Home]