These solutions are a foundational component for contact centers of the future.
Donna Fluss //
05 Nov 2025
People don't use CRM the way it was intended.
Danny Estrada //
04 Nov 2025
Will customer support in which human agents take ownership of issues become a luxury good?
Ian Jacobs //
29 Oct 2025
Humans still need to be in the loop. Plus: We fondly remember a visionary colleague.
Leonard Klie //
03 Oct 2025