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TeamSupport LLC
8330 Lyndon B Johnson Fwy
Suite 1100

Dallas TX 75243

PH: 800.596.2820
Visit their Web site: www.teamsupport.com
Year Founded: 2008
Ownership: Private
Number of Employees: 10 - 49

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TeamSupport is a complete customer support software solution designed for B2B technology and software companies.  Our award-winning software simplifies collaboration and communication to help your support team provide outstanding customer service.  A powerful, yet easy-to-use solution, TeamSupport’s web-based enterprise software helps you provide more seamless, effective customer support.

TeamSupport has earned a number of industry awards, including the 2014 Rising Star Award from CRM Magazine and the 2014 CRM Excellence Award presented by Customer Magazine for the third year in a row.

 

As veterans of the technology industry, we know your pain.

It wasn’t so long ago that we were working inside high tech and software companies as CEO, software developers, and customer support and Help Desk professionals.  In the course of doing our jobs over many years, we watched in frustration as communication consistently broke down within teams and across departments.

As customer support professionals, we sat in the Help Desk chair, feeling helpless and exasperated when we received the same question from five separate customers, not realizing that someone else had already found a solution to the problem.

As business executives, we ranted about how customer service wait times and dropped calls were negatively impacting product sales.

 

We knew there had to be a better way.

Your customers are your most valuable asset, and making sure you address their concerns and feedback is critical to growing your company.

Using our skills as software and customer support professionals, and drawing upon industry best practices honed in numerous workplaces, we built a product that is widely considered one of the best in the field.

Today, from our Dallas, Texas, headquarters, TeamSupport is a trusted resource for companies large and small across the U.S. and internationally—a key tool in helping dramatically improve support to clients and improve communication among colleagues. 

TeamSupport customers benefit from an easy-to-use interface, robust out-of-the-box solutions, and the ability to completely customize the system to their own processes.  Our friendly and helpful team are always there to help and provide one on one support to all of our customers.

TeamSupport isn’t just a ticketing system. It’s a complete customer support suite that facilitates communication and collaboration between your internal team members, other teams within your organization, and your external clients.

Put simply, TeamSupport lets your company work together so that you can provide your customers with the best customer experience possible.

 

Why TeamSupport? (video)

 

Product Description

TeamSupport is a robust, turn-key customer support solution that is fully customizable and scalable to meet the needs of your ever-changing business.  The software was designed with you in mind, offering numerous features to enhance and simplify your customer service processes:

  • Advanced customer service portal
  • Best-in-class reporting
  • CRM Integrations with Salesforce, Highrise & Zoho
  • Internal collaboration tools
  • Integrated screen recordings
  • Multi-channel support
  • Email integration
  • Comprehensive knowledgebase
  • Ticket automation and escalation
  • Ticket collision deflection
  • Live chat

 

Experience the TeamSupport difference:

Unlike traditional support software, which is designed for one-on-one communication with a single user, TeamSupport focuses on the big picture.  Our unique collaborative approach brings visibility to everyone on your team and allows you to effectively manage your customer as a company, not just as a collection of individual tickets.  The intuitive system allows your team to reduce the amount of time wasted on day-to-day operations and repeat tasks.  This in turn creates a more efficient and satisfying help desk experience for your customers, so everyone wins!

 

Click to request live demo>>

 

For more information visit www.teamsupport.com

Whitepapers, Archived Webcasts and Sponsored Content
This company is listed in the following categories:
Cloud-based CRMCustomer Service/Call CentersEducationEnterprise CRM
Financial Services/BankingGovernmentHealthcareInsurance
IntegrationManufacturing/AutomotiveNon-profitPharmaceuticals/Chemicals
Professional ServicesSMB/Mid-market CRMSocial CRMSports/Entertainment
TechnologyTelecommunicationsTransportationTravel/Hospitality
Articles Mentioned
5 Ways Your B2B CRM Strategy Can Fail—and How to Prevent Them
Not securing leadership buy-in and failing to plan for necessary expenses and expertise are among the pitfalls.
7 Myths of Customer Experience (And Why They're Wrong)
Companies need to stop living in a fantasy world and start seeing things as they really are (through their customers' eyes)
TeamSupport Integrates with Slack
TeamSupport users can now post messages to Slack channels via a new ticket automation function. (Featured on SmartCustomerService.com.)
TeamSupport Expands Chat Solution
New features enable video, audio, and screen sharing capabilities. (Featured on SmartCustomerService.com.)
TeamSupport Brings Video and Screenshots to Chat [Video Interview]
In this exclusive interview CEO Robert Johnson reveals the company's latest customer support updates and future product plans.
TeamSupport Launches Private Cloud Solution
TeamSupport's Private Cloud will help companies meet regulatory and hosting requirements.
TeamSupport Integrates with HubSpot
The integration brings together support, marketing, and sales data.
TeamSupport Launches Customer Insights
TeamSupport Customer Insights helps support agents connect with customers by putting a face to the name.
TeamSupport Spruces Up Screen Recording for Customer Support
With TeamSupport's new functionality, service agents can embed videos into customer support tickets that link with CRM.
TeamSupport Launches Product Lines Feature
With Product Lines, multiple corporate divisions can share a single TeamSupport account.
TeamSupport Unveils Calendar Feature
Calendar lets users create and see ticket due dates, customer and ticket reminders, project dates, support rotation schedules, and more.
5 Tips to Supercharge Customer Services
A teamwork-centered approach is an essential foundation.
TeamSupport Integrates with Oracle Sales Cloud
Seamless integration provides sales and service teams with greater visibility into the entire customer relationship.
TeamSupport Introduces Customer Distress Index
New reporting feature predicts customer satisfaction level.
TeamSupport Adds Reporting and Analytics to Its Help Desk Software
Customer service teams using TeamSupport will benefit from new business intelligence capabilities.
The 2014 CRM Rising Stars
TeamSupport.com Launches Customer-Centered Technology
TeamSupport's enhanced features give support agents a deeper view of customers to identify trends and issues.
TeamSupport, Experian QAS Join the Oracle Cloud Marketplace
Oracle Cloud customers can now discover the companies' applications.
TeamSupport.com Introduces Ticket Collision Feature
Collaborative help desk software can now prevent duplication, inefficiency, and contradictory responses when assisting customers.
TeamSupport Launches Integration with Zoho CRM
The move allows for data sharing between TeamSupport's help desk software and Zoho CRM.
The CEO-Customer Connection
Time spent "in the trenches" is time well spent.
TeamSupport Launches Integration with Salesforce CRM
Customer and case data can now flow seamlessly between the two applications.
TeamSupport Increases Functionality for Enterprise Customers
The latest version is specifically designed for customer support teams of 100 or more representatives.
Service to Sing About
Wren Solutions streamlines internal support and eliminates duplication with TeamSupport.
Info-Tech Urges Businesses to Adopt a Customer Service Management Platform
Info-Tech Research Group's Customer Service Management (CSM) Platform Vendor Landscape report lists Desk.com, Oracle Siebel, and Salesforce Service Cloud as market champions.
TeamSupport.com Adds Communities Feature to Customer Portal
Posts are integrated directly with TeamSupport tickets so support staff can keep up with discussion threads and customer communications.
TeamSupport Adds Screen Recording Feature
New application lets users record audio and video.
TeamSupport.com Boosts Business Intelligence with Zoho Reports
Analytics add power to the company's SaaS-based help desk and customer support app.
TeamSupport.com Adds Features and Functions
New capabilities enhance the company's SaaS-based help desk and customer support offerings.
TeamSupport.com Adds MailChimp Integration
The help desk software provider goes ape for this eNewsletter service.
TeamSupport.com Strengthens Integration with Salesforce
The enhanced interface streamlines CRM workflows
TeamSupport.com Integrates with Zoho CRM
Popular help desk application is now available to Zoho users.
TeamSupport.com Announces New Release
The fall 2010 release contains new tagging, ticketing, templating, and routing functions.
We’re All in This Together
Break down internal silos to yield more-satisfied customers.
 
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