destinationCRM Industry Buyer's Guide - Five9, Inc.

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Five9, Inc.
7901 Stoneridge Dr
Suite 200
Pleasanton CA 94588
US

PH: 925-201-2000
FAX: 925-469-0172
Visit their Web site: www.five9.com

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Product Description

As the World's #1 provider of On-Demand Call Center solutions, Five9 allows any sized business, on any sized budget, to build or expand a contact center with sophisticated functionality – with just PCs and a broadband connection. Five9's Award Winning VoIP platform allows crystal-clear voice quality and nearly ever advanced feature found in much, much more expensive products – without any hardware, software, or traditional phone lines. And for those enterprises with advanced CRM needs, only Five9 comes ready-to-run with certified plug-and-play integrations to Salesforce.com, RightNow, Unipress, adn Talisma.

This company is listed in the following categories:

Consumer Packaged Goods	Customer Service/Call Centers	Education	Financial Services/Banking
Healthcare	Insurance	Manufacturing/Automotive	Non-profit
Pharmaceuticals/Chemicals	Professional Services	Retail	SMB/Mid-market CRM
Sports/Entertainment	Technology	Telecommunications	Transportation
Travel/Hospitality

Articles Mentioned

Five9 Introduces Latest Release of Cloud Contact Center Software
The new solution offers a mobile app for supervisors, expands cloud ecosystem, and enhances multichannel capabilities.
Posted 12 Jun 2013

The At-Home Agent Advantage
Maximize contact center results with seven best practices.
Posted 07 Jun 2013

Building an Impenetrable Cloud
Companies concerned about data security have more hybrid (public and private) cloud computing options.
Posted 01 Jan 2013

Five9 and Birst Offer Contact Centers Advanced Business Analytics and Metrics
The integration of cloud-based applications delivers better insight into contact center performance.
Posted 12 Jul 2012

Making Sense of the Hosted Contact Center Infrastructure Market
A 2012 buyers' guide.
Posted 01 May 2012

Five9 and NICE Partner for Workforce Optimization in the Cloud
The two vendors combine to offer a fully integrated hosted solution.
Posted 16 Mar 2012

2-1-1 California Selects Five9 for Network Call Center Operations
Five9's advanced technology delivers call routing and helps 2-1-1 California strengthen its disaster response support capabilities.
Posted 26 Aug 2011

After the Revolution
Salesforce.com was careening toward bankruptcy. Even Marc Benioff secretly feared his company's days were numbered. But then revenues picked up — and the revolution began in earnest. He's shown he can topple an industry — but can he lead one?
Posted 01 Jan 2010

NetSuite Forms Another Cloud Out West
The on-demand CRM and ERP vendor introduces the SuiteCloud Ecosystem, the latest word in software-as-a-service development and distribution.
Posted 31 Mar 2009

SMBs Showing Increased Appetite for Converged Communications
As SMBs enjoy an expanding IP communications and managed services market, no dominant players have yet emerged.
Posted 21 Jun 2007

SMBs Welcome Hosted VoIP
On-demand IP communications systems are burgeoning, especially among smaller businesses with limited IT staff.
Posted 26 Apr 2007

Five9 Hosts SMBs' Call Centers
The company's latest offerings are meant to provide small contact centers with telemarketing and customer service while providing the flexibility to scale up or down.
Posted 28 Mar 2007

November 22, 2005
Five9 cuts phone costs with product enhancements; Knowlagent announces the latest version of its flagship products; and more.
Posted 22 Nov 2005

November 8, 2005
Autonomy purchases Verity; Maximizer Software release Version 9 of its enterprise suite; and more.
Posted 08 Nov 2005

October 18, 2005
AIM Technology reveals Version 6 of its performance management suite; Dendrite announces 360 Insight; Deltek has a new CFO; and more.
Posted 18 Oct 2005

Contact Centers' Next Development
It's hard to ignore the value of risk-averse pricing that IP-hosted call center solutions can bring to enterprises.
Posted 01 Oct 2005

August 30, 2005
Siemens unveils a tool for mobile workers; Surado has releases Surado CRM 5.0; EmailLabs and Habeas partner; and more.
Posted 30 Aug 2005

SMBs Are Upping Tech Spending
Technology developments are enticing SMBs to invest more in CRM and ERP applications.
Posted 01 Aug 2005

July 26, 2005
Dictaphone introduces a new medical speech recognition solution; Five9 opens Centers of Excellence; Parature hires a new CFO; and more.
Posted 26 Jul 2005

July 15, 2005
FrontRange announces positive first quarter results; Entellium enhances its flagship product; Business Objects names a new CIO; and more.
Posted 15 Jul 2005

June 10, 2005
Omniture delivers version 12 of SiteCatalyst; Amdocs and Microsoft sign a letter of intent to deliver converged IP-based services; and more.
Posted 10 Jun 2005

Virtual Contact Centers Need Some Fine-Tuning
"It's a certain kind of person who can work on their own without a lot of interaction, communicate by email, and gather information on their own."
Posted 01 Jun 2005

Tracking Calls Across the Hosted Universe
Not a true CRM solution, an updated CosmoCall Universe does allow contact centers to integrate with database apps and speech application platforms, while supporting standalone IP telephones.
Posted 24 May 2005

Making a Clear Connection
Integrating your multichannel operations can seem like a near-impossible feat, but it doesn't have to be. Follow these strategies to ease your integration process and maximize your multichannel potential.
Posted 02 May 2005

Salesforce.com Previews Summer '05
The company made dual announcements about its plans to release its Summer '05 solution and its partnership with Thomson Financial.
Posted 09 Mar 2005

Call Centers 24x7 Goes Virtual
The contact center outsourcer implements Five9's hosted solutions to keep up with burgeoning business.
Posted 01 Mar 2005

Salesforce.com Partners Introduce a Range of Integrated Applications
Dreamforce '04: Dozens of software vendors are now tying their CRM capabilities to the on-demand CRM platform.
Posted 08 Nov 2004

Heard and Overheard
"When CRM strategy is led from an ERP perspective, customers get treated like widgets, at best."
Posted 02 Aug 2004

Contact Centers Begin the Switch to IP
A recent report states that there's an increasing tendency toward using VoIP, and they suggest that a major turning point may have arrived.
Posted 08 Jun 2004

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