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Five9, Inc.
4000 Executive Parkway
Suite 400

San Ramon CA 94583
US

PH: 925-201-2000
FAX: 925-469-0172
Visit their Web site: www.five9.com
 
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CRM Disaster Recovery: Lessons Learned From Superstorm Sandy with Laura Zink Marx

In August 2011, Hurricane Irene slammed into New Jersey, displacing thousands of residents from their homes and causing an estimated $1 billion in damages. Due to the extraordinary call volume during and after Hurricane Irene, NJ 2-1-1 upgraded its inbound call center to a virtual, cloud-based system. In late October 2012, Superstorm Sandy struck. NJ 2-1-1’s former call center system, now the back-up system, was knocked offline for 3 weeks; however, the cloud solution worked perfectly, handling nearly 90,000 calls during and in the weeks after the hurricane. Learn how NJ 2-1-1 helped New Jersey residents piece their lives back together after the storm.

 

CRM Disaster Recovery: Lessons Learned From Superstorm Sandy with Laura Zink Marx from Steve Nathans-Kelly on Vimeo.

Product Description

Five9 is the leading provider of cloud contact center software, bringing the power of the cloud to more than 1,800 customers worldwide and facilitating more than three billion customer interactions annually. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations of every size transition from premise-based software to the cloud. With unparalleled expertise, technology, and ecosystem of partners, Five9 helps businesses take advantage of secure, reliable, scalable cloud contact center software to create exceptional customer experiences, increase agent productivity and deliver tangible business results. For more information visitwww.five9.com.  

This company is listed in the following categories:
Consumer Packaged GoodsCustomer Service/Call CentersEducationFinancial Services/Banking
HealthcareInsuranceManufacturing/AutomotiveNon-profit
Pharmaceuticals/ChemicalsProfessional ServicesRetailSMB/Mid-market CRM
Sports/EntertainmentTechnologyTelecommunicationsTransportation
Travel/Hospitality
Articles Mentioned
Zendesk Acquires Live Chat Provider Zopim
Zendesk plans to integrate Zopim's live and proactive chat software with its customer service platform.
Five9 Integrates with Zendesk
The two cloud-based contact center solutions providers bring their products together.
The 2014 CRM Rising Stars
Five9 Contact Center Software Available in Oracle Cloud Marketplace
Five9 opens its cloud-based contact center solutions to the Oracle partners network.
Five9 Acquires SoCoCare
Five9's acquisition of SoCoCare strengthens its position in social and mobile customer care.
Five9's Cloud Contact Center Is Validated for Oracle Service Cloud
Five9 to bring contact center and CRM together in the cloud, creating a comprehensive customer service agent desktop.
Five9's Cloud-Based Dialer Means More Productivity for DirectBuy
Automatic dialer brings substantial cost cuts for the member-based buying center.
Five9 Introduces Latest Release of Cloud Contact Center Software
The new solution offers a mobile app for supervisors, expands cloud ecosystem, and enhances multichannel capabilities.
The At-Home Agent Advantage
Maximize contact center results with seven best practices.
Building an Impenetrable Cloud
Companies concerned about data security have more hybrid (public and private) cloud computing options.
Five9 and Birst Offer Contact Centers Advanced Business Analytics and Metrics
The integration of cloud-based applications delivers better insight into contact center performance.
Making Sense of the Hosted Contact Center Infrastructure Market
A 2012 buyers' guide.
Five9 and NICE Partner for Workforce Optimization in the Cloud
The two vendors combine to offer a fully integrated hosted solution.
2-1-1 California Selects Five9 for Network Call Center Operations
Five9's advanced technology delivers call routing and helps 2-1-1 California strengthen its disaster response support capabilities.
After the Revolution
Salesforce.com was careening toward bankruptcy. Even Marc Benioff secretly feared his company's days were numbered. But then revenues picked up — and the revolution began in earnest. He's shown he can topple an industry — but can he lead one?
NetSuite Forms Another Cloud Out West
The on-demand CRM and ERP vendor introduces the SuiteCloud Ecosystem, the latest word in software-as-a-service development and distribution.
SMBs Showing Increased Appetite for Converged Communications
As SMBs enjoy an expanding IP communications and managed services market, no dominant players have yet emerged.
SMBs Welcome Hosted VoIP
On-demand IP communications systems are burgeoning, especially among smaller businesses with limited IT staff.
Five9 Hosts SMBs' Call Centers
The company's latest offerings are meant to provide small contact centers with telemarketing and customer service while providing the flexibility to scale up or down.
November 22, 2005
Five9 cuts phone costs with product enhancements; Knowlagent announces the latest version of its flagship products; and more.
November 8, 2005
Autonomy purchases Verity; Maximizer Software release Version 9 of its enterprise suite; and more.
October 18, 2005
AIM Technology reveals Version 6 of its performance management suite; Dendrite announces 360 Insight; Deltek has a new CFO; and more.
Contact Centers' Next Development
It's hard to ignore the value of risk-averse pricing that IP-hosted call center solutions can bring to enterprises.
August 30, 2005
Siemens unveils a tool for mobile workers; Surado has releases Surado CRM 5.0; EmailLabs and Habeas partner; and more.
SMBs Are Upping Tech Spending
Technology developments are enticing SMBs to invest more in CRM and ERP applications.
July 26, 2005
Dictaphone introduces a new medical speech recognition solution; Five9 opens Centers of Excellence; Parature hires a new CFO; and more.
July 15, 2005
FrontRange announces positive first quarter results; Entellium enhances its flagship product; Business Objects names a new CIO; and more.
June 10, 2005
Omniture delivers version 12 of SiteCatalyst; Amdocs and Microsoft sign a letter of intent to deliver converged IP-based services; and more.
Virtual Contact Centers Need Some Fine-Tuning
"It's a certain kind of person who can work on their own without a lot of interaction, communicate by email, and gather information on their own."
Tracking Calls Across the Hosted Universe
Not a true CRM solution, an updated CosmoCall Universe does allow contact centers to integrate with database apps and speech application platforms, while supporting standalone IP telephones.
Making a Clear Connection
Integrating your multichannel operations can seem like a near-impossible feat, but it doesn't have to be. Follow these strategies to ease your integration process and maximize your multichannel potential.
Salesforce.com Previews Summer '05
The company made dual announcements about its plans to release its Summer '05 solution and its partnership with Thomson Financial.
Call Centers 24x7 Goes Virtual
The contact center outsourcer implements Five9's hosted solutions to keep up with burgeoning business.
Salesforce.com Partners Introduce a Range of Integrated Applications
Dreamforce '04: Dozens of software vendors are now tying their CRM capabilities to the on-demand CRM platform.
Heard and Overheard
"When CRM strategy is led from an ERP perspective, customers get treated like widgets, at best."
Contact Centers Begin the Switch to IP
A recent report states that there's an increasing tendency toward using VoIP, and they suggest that a major turning point may have arrived.
 
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