Agentic AI search will bring about a fundamental shift in websites, from an emphasis on look and feel to a priority on data and clear information.
NiCE's genAI-infused solution becomes a true time saver for the telecom.
PolyAI's AI agents increase self-service and customer satisfaction for the salon franchiser.
The utility comparison firm is using Gladia's speech-to-text for quality monitoring. (Featured on SpeechTechMag.com.)
The home security provider resolves 92 percent of calls on first contact.
These solutions are a foundational component for contact centers of the future.
People don't use CRM the way it was intended.
Will customer support in which human agents take ownership of issues become a luxury good?
Humans still need to be in the loop. Plus: We fondly remember a visionary colleague.
NiCE
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