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189 South Orange Ave 10th Floor
Orlando FL 32801

PH: 407 418 1800
FAX: 407 650 3007
Visit their Web site: www.voxeo.com
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Voxeo powers personalized self-service interactions across voice, text, mobile web, smartphone apps and social networks like Twitter. Companies use Voxeo to enhance customer service, improve commerce and connect conversations in real time. Deploy Voxeo in a private cloud on your premises, in our 100% Uptime hosted cloud or take advantage of a hybrid solution. Voxeo’s “design once, deploy anywhere” architecture simplifies migration to a multi-channel contact center environment. More than 250,000 developers, 45,000 companies and half the world’s largest service providers use Voxeo. The company’s unique technology and customer service focus has led to Voxeo becoming the fastest growing company in our industry and an acknowledged top-tier vendor by leading analysts. In fact, Voxeo received a “Strong Positive,” the highest rating possible, in Gartner’s 2012 IVR Systems and Enterprise Voice Portals MarketScope.


Interview with Clayton Reed of Voxeo

Clayton Reed of Voxeo talks about multichannel self-service applications and the ability of VoiceObjects' unique design-once, deploy-anywhere architecture which results in consistent customer service and significantly lower total cost of ownership.





Product Description

VoiceObjects, Voxeo’s complete Application Lifecycle Management Suite, is the most comprehensive software available in the world today for the creation, management, reporting and analytics of multi-channel self-service applications. Companies such as Vodafone, DHL, Adobe and Swisscom use VoiceObjects to streamline application development, deliver rich 1:1 personalization, and transform the cost equation for operating large-scale self-service systems. The solution is proven to cut application development costs by up to 50% and ongoing maintenance by 80%.

Prophecy is Voxeo’s high performance voice portal platform for inbound and outbound customer self-service. Prophecy works via standard phone lines or SIP VoIP and includes VoiceXML and CCXML browsers, call recording, conferencing, bundled English ASR and TTS, VoiceObjects Designer for basic graphical development, and support for third-party ASR and TTS through MRCP. Prophecy Pro includes the full Voxeo VoiceObjects suite.


Whitepapers, Archived Webcasts and Sponsored Content
  • Unified Self-Service: Delivering on the Value of Multi-channel Customer Interactions
    Consumer expectations for speed, convenience and on-demand information have skyrocketed. While speech and touch-tone driven self-service phone portals are now commonplace, few companies have adapted their communication and support strategies to take advantage of the widespread adoption of additional interaction channels such as SMS, the mobile web, and even social networks like Twitter. Learn how your company can enhance service, lower costs and increase revenue by expanding the ways in which you communicate with your customers.
  • 9 Critical Capabilities to Demand from your IVR Cloud Hosting Provider
    Contact centers are faced with the conflicting customer support goals of improving customer retention and loyalty while lowering operational costs. Cloud hosting offers quick startup, instant access to new features as they become available, on-demand scalability, affordable disaster recovery options and significantly reduced capital outlay. We’ve compiled a list of nine important characteristics to look for in an IVR cloud hosting provider. It’s not exhaustive, but it’s a good start to help you gather the information needed to make the best choice for your business.
  • Ovum Whitepaper: Maximizing Customer Value with proactive Outbound Contact
    The white paper provides: - Insight into the changing nature of outbound contact, which has evolved to be proactive and collaborative with customers. - Data on how customers prefer to engage with companies they do business with, in a variety of scenarios. - Best practices for companies to ensure that when they establish an outbound program it is productive and efficient, but still customer-friendly.
  • 5 Steps to Serving Customers in a Mobile World
    It’s estimated that there are now more than five billion mobile phone subscribers worldwide. Per comScore’s “2012 Mobile Future In Focus” report, more than 42% of US wireless subscribers and 44% of those in the European Union now carry smartphones. Smartphones surpassed feature phones as the most-acquired device type in 2012 - and consumers are increasingly adopting web-enabled smartphones. Couple this with reports that more than 700,000 customers abandon their landline telephones each month and it becomes clear that for many, the phone is no longer just about voice calls.
  • Triple Cloud
    Our solutions: - Connect enterprises, service providers, and developers with their customers. - Combine phone (voice and text), web, and social interactions into one platform. - Are deployable in our hosted cloud, as software in your private cloud, or both.
This company is listed in the following categories:
AnalyticsConsumer Packaged GoodsCustomer Service/Call CentersEducation
Financial Services/BankingGovernmentHealthcareInsurance
Manufacturing/AutomotiveNon-profitPharmaceuticals/ChemicalsProfessional Services
RetailSocial CRMSports/EntertainmentTechnology
Articles Mentioned
From IVRs to Automated Interactive Customer Contacts
Chat, SMS, and virtual agent solutions have a strong future if deployed wisely.
Aspect Launches Proactive Engagement Suite
Aspect Software's Proactive Engagement Suite is a cloud-based customer communications platform.
The 2014 CRM Service Leaders
Aspect Releases Zipwire Cloud-Based Contact Center Solution
Pure cloud contact center brings setup simplicity, enterprise-class support and operational security to small and medium-sized businesses.
BT Expands Cloud Contact Center with Customer Self-Service and WFO
Offering combines technologies from Verint, Cisco, and Voxeo.
BT and Voxeo to Collaborate on Multichannel Hosted Self-Service Solutions
Using Voxeo solutions, BT will provide low-cost, low-risk, cloud IVR, and automated self-service solutions to its customers.
Aspect Software Acquires Voxeo
The $150 million deal strengthens Aspect's IVR and multichannel self-service solutions portfolio.
Voxeo Renames VoiceObjects to Voxeo CXP
The name changes reflects customer demand for multichannel solutions.
Voxeo Labs Announces Telco Communications PaaS
The Ameche platform lets developers add apps directly to the telephone apps that consumers are already using.
HD Voice Clears Up the Phone Experience
Wideband audio could be the next evolution—or revolution—in technologies to hit the contact center space.
Voxeo and Presence Technology Partner on Hosted Contact Center Solution
Vendors partner to provide cloud-based, multichannel solution.
Voxeo and Integrated Voice Solutions Partner to Provide New Services
Technology automates the transfer from end-of-life IVR systems to new platforms.
Voxeo Rolls Out Location-Based Intelligence with Voice Self-Service Apps
Companies will be able to identify customer locations.
The 2012 Service Leaders
Waterfield Technologies and Voxeo Partner on Solution for Financial Institutions
The joint solution focuses on customer retention, competitive positioning, and profitability for banks and credit unions.
MicroAutomation Releases MicroMessenger Powered by Voxeo
The campaign management and outbound notification app is the first Voxeo Connect Certified Partner application.
Voxeo Adds Chief Customer Officer
Anne Bowman joins the firm in a new title that expands Voxeo's customer-centric culture.
Voxeo Launches a Channel Partner Program
Voxeo Connect offers resellers and system integrators new revenue opportunities and a competitive edge.
IVR Market to Reach $2.78 Billion by 2017
A new report from GIA identifies a greater use among SMB, innovative pricing strategies, technological advances, and open-standards development as the key drivers of growth.
Voxeo Announces Prophecy 11 and VoiceObjects 11
Prophecy adds HD audio and IPv6 and fax support while VoiceObjects brings greater scalability and ease of use.
The 2011 Service Leaders
Changing the Mobile Channel
Mobile service is finally catching on with consumers of all ages—but not everyone is embracing the same methods
CRM Magazine Announces Winners of 2010 CRM Service Awards
Companies, customers, and visionaries honored for successes in the service industry over the previous 12 months.
A timeline of the tumult: The industry's shaken, but that may be a sign that the something's stirring. Here's a chance to look at the big picture—and to remember that not all deals pan out as intended.
Voice Self-Service to the Rescue
When live agents can't be had, interactive voice response systems may suffice.
The Advantages of On-Demand Speech Technology
SpeechTEK 2009: This year's closing keynote panel examines speech solutions delivered via the software-as-a-service model.
Re:Tooling -- Interactive Voice Response (IVR): Dial-Up Innovation
Speech-enabled interactive voice response systems now involve other customer channels.
The 2009 CRM Service Awards: Service Leaders -- Introduction
Eight categories -- including one making its debut -- reflect the very best the CRM service-and-support industry has to offer.
Voxeo Acquires VoiceObjects
The voice platform vendor helps itself to a portfolio of self-service applications.
Microsoft and Nuance Get Muted By Gartner Magic Quadrant for IVR
The two vendors are removed from contention in the research firm's latest assessment of the interactive voice response marketplace.
Speech Self-Service a Top Priority in 2008
Companies are beginning to see the technology as an essential part of customer service strategy.
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