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CRM Case Studies

SIX Gains Compliance with Luware Solutions

Luware Nimbus and Luware Recording help SIX Group adhere to financial industry regulations.

Wunderkind Pause Ads Boost CTV Sales for Zales

Programmatic pause ads on Xumo Play delivered a 276 percent lift in QR code scans.

DDI Improves Retention with ChurnZero

Leadership consultancy can now scale with customer growth.

Ted’s Trash Takes Command of Sales

Commander AI is helping Ted's actively sell for the first time.

CRM Columns

The Agentic AI Platform Wars

Everyone wants to be the central hub where enterprise data, processes, and AI converge.

Redesigning the Frontline Sales Manager Role for the AI Era

Sales managers should be the connective tissue between leadership and sellers.

Bots Get Agency, You Get Monitored

The machine gets to be the agent. The person gets to be the backup plan.

I’m Looking Forward to More QR Codes

It's not conjecture or hyperbole; QR codes truly are back, and this time around they might have actually have staying power.

Reports & Research

2026 Five9 Customer Success Book

Five9

2025 Retail Customer Experience Index

Talkdesk

Build for What's Next: Your AI Blueprint for Contact Center Readiness

Five9

Insights From CX Leaders on What’s Working, and What’s Not

Five9

What CX Leaders Need to Know About AI Agents

Five9

How Wyndham Hotels & Resorts Transformed Guest Support with Five9

Five9