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Helpshift Integrates with Salesforce to Deliver Richer Messaging Capabilities
Mobile customer service provider Helpshift can now make use of Salesforce's case management, omnichannel routing, and knowledge base management capabilities. (Featured on SmartCustomerService.com.)
Genesys CX17: Executives Outline the Road Map for Its Customer Experience Suite
Genesys product managers detailed coming attractions on its contact center platforms.
Genesys CX17: Genesys Unveils the G-NINE Innovation Framework
G-NINE brings blended artificial intelligence, smart micro apps, and a proactive human touch to Genesys' Customer Experience Platform.
Infosys Launches Boundaryless Data Lake Solution
The solution, which runs on Amazon Web Services, looks to help enterprises derive insights from large amounts of data. Plus, Infosys releases AI platform Nia.
Interactions Acquires Digital Roots
The move brings Interactions further into the social media analytics realm. (Featured on SmartCustomerService.com.)
Brightcove Launches Enterprise Video Initiative
Enterprise Video Initiative extends Brightcove's cloud video platform to support internal video initiatives.

Viewpoints (Web Exclusives)
Integrating the two technologies is a powerful way to cover all aspects of the customer journey.
Your customers want personalized experiences, but first they need to trust you with their data. And that trust requires security and transparency.
This emerging channel makes it easy for you to connect with customers anytime, without devoting time and money to developing an app.
More Viewpoints...
CRM Magazine, June 2017
Great Customer Service Takes Empathy
The debate rages on as to whether empathy can be taught
Cognitive Computing Energizes the Enterprise
Today's intelligent systems can learn from customer data to discover and provide insights that drive better experiences, heighten employee engagement, and inspire companies to innovate
A Marketer’s Guide to The Internet of Things
To remain competitive, marketers need to prepare now to capitalize on IoT technology
Across the Wire
TapInfluence Rereleases TapFire
Ignite-TEK Expands LucidVueCX

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