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CRM Featured News
Brainshark Enhances Its Sales Coaching Product
The new features encourage collaboration among sales reps.
Salesforce Introduces Lightning Snap-Ins for the Service Cloud
To deliver a more seamless cross-device experience for customers, Salesforce has introduced Snap-In SDKs for the Web and for mobile devices. (Featured on SmartCustomerService.com.)
At CSE Day 3, Omnichannel Customer Service Remains Elusive
Only 3 percent of all companies can start a customer interaction on one channel and seamlessly move to another channel, while still maintaining all the context of the previous interactions. (Featured on SmartCustomerService.com.)
CRM Evolution 2016, Day 2: Customer Experience Is the Path to Customer Retention
If businesses wish to hold on to their customers, they must go beyond their demands for outstanding experiences and reach them in their channels of choice.
May 23-25, 2016
Omni Shoreham Washington DC

Want to learn more about the 2016 event?
Check out this brief video and get a flavor for
what CRM Evolution 2016 is all about and
why you need to be there!

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Viewpoints (Web Exclusives)
A consultative, collaborative approach is key to training better sales reps and forging stronger customer relationships.
Analytics is proving critical for organizations to measure the impact of contact center investment on agent performance, the customer experience, and overall operation. (Featured on SmartCustomerService.com.)
And here's how to use your CRM system to help avoid them.
More Viewpoints...
CRM Magazine, June 2016
15 Essential Tips for an Active Social Community
Focus on creating a valuable and vibrant group to deepen customer relationships
Beyond the Three V's of Big Data
There are as many as five V's, but one trumps all of them
Six Steps to Social Selling Success
In the age of the super-savvy, hyper-connected buyer, sales professionals should blend modern technologies with traditional methods
Across the Wire
Tapjoy and ironSource Partner
Best Practices Series

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