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Intercom Announces New Features for Its Live Chat for Sales Solution
The new features aim to help businesses develop a single view of the customer and deliver a single experience for the end user.
Salesforce.com Updates Sales Cloud Einstein
The upgrade applies artificial intelligence capabilities to sales data to produce forecasts, lead scores, and directions for email follow-ups.
Small Biz Buzz: What SMBs Want from Vendors
Technology executives share what their small-business customers are asking of them.
Act-On Software Announces Engagement Insights
The new reporting tool aims to simplify data exportability and report sharing.
Salesforce.com Adds Data Source Connectors and Preparation Tools to Its Analytics Suite
The capabilities aim to give businesses a richer understanding of customer behavior.
TouchCR Announces Customized Data Services
Distinct marketing data services are now available in customizable packages.

Viewpoints (Web Exclusives)
Don't be deterred by these misconceptions: Customer journey analytics can be critical to your customer experience—and your bottom line.
Not securing leadership buy-in and failing to plan for necessary expenses and expertise are among the pitfalls.
For truly exceptional customer experiences, companies will need a strong combination of automated customer care and human representatives.
More Viewpoints...
CRM Magazine, September 2017
The 2017 CRM Market Awards
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The 2017 CRM Market Leaders
Our finalist and winners in nine categories point the way forward with the latest products and capabilities hitting the market
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The user companies that demonstrate the power of a good solution
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Animoto Partners with HubSpot
Next IT Launches AI Initiative
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