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Salesforce.com Launches Service Cloud Updates
The upgrades aim to boost productivity and mobility for customer service teams of all sizes. (Featured on SmartCustomerService.com.)
LinkedIn Marketing Solutions Announces Website Demographics
The solution aims to help marketers discover the professional traits of their website visitors.
Zoho Launches the Zoho One Business Suite
The package grants end users access to apps for customer support, sales, marketing, business intelligence, and beyond, within one operating system.
Aptos Announces TXT Retail Acquisition
Together, the two companies aim to empower retailers to be more competitive via omnichannel transformation and a focus on building customer loyalty.
Connect: Omnichannel Journey Design—Is Your Business Ready?
Your customers want to interact with you when, and how, they choose. Your journey design processes should support them.
8x8 Enhances its Contact Center Software Portfolio
With its updated Virtual Contact Center, 8x8 aims to provide companies with tools to boost collaboration, productivity, and customer engagement. (Featured on SmartCustomerService.com.)

Viewpoints (Web Exclusives)
Before you achieve the necessary integration, your sales and marketing teams have to carry out the crucial first step: communication.
Contact centers need to adjust their approach to technology, customer engagement, and employee motivation. (Featured on SmartCustomerService.com.)
Creating value for customers is key. Also important: knowing whether there's value to create in the first place.
More Viewpoints...
CRM Magazine, August 2017
Across the Wire
Qualtrics Launches Qualtrics iQ
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