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HP Releases Explore 5.0
Updated voice-of-the-customer analytics platform reveals even more valuable insights into customer interactions.
NICE Releases IVR Journey Analytics
IVR Journey Analytics presents a visual map of everything that happens within IVR interactions. (Featured on SpeechTechMag.com.)
Thismoment's Spark Provides Sales with Access to Tailored Sets of Content
The sales enablement app expands content sharing abilities to sales forces.
Are You Strangling Your Contact Center?
How can you provide stellar customer care if you knowingly hinder the progress of your front line? Put your money where your mouth is—up-to-date technology and respect means engaged employees and happier customers. (Featured on SmartCustomerService.com.)

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Combating social media challenges is a must for doing business with today's consumers.
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CRM Magazine, March 2015
The 2015 CRM Service Awards
Read about the industry leaders, rising stars, and companies that have successfully implemented service customer service solutions and whose accomplishments and contributions have made them winners in the CRM world this year.
The 2015 CRM Service Awards: Service Leaders
Our 12th annual Service Leader awards honor the innovative companies behind the developments in cloud offerings, chat software, search capabilities, mobile solutions, and other technologies that have had a significant impact on the customer service industry over the past year.
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