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Aviso Launches Sales Forecasting Tool
The solution helps sales teams predict quarterly sales through machine learning.
TeamSupport Introduces Customer Distress Index
New reporting feature predicts customer satisfaction level.
Social Communities May Be the Ticket to Winning Customer Satisfaction
It may take a village to keep your customers happy and improve your bottom line, but you need patience. (Featured on SmartCustomerService.com.)
Marketo's Marketing Calendar Merges Planning and Operations
New tool reduces scheduling conflict and streamlines campaign execution.

Viewpoints (Web Exclusives)
In-context messaging can improve efficiency and reduce costs.
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Five tips for identifying and reaching your ideal customer.
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CRM Magazine, September 2014
Could Mobile CRM Solve Field Sales' Biggest Problems?
Understanding the options could help your organization determine which solution is best.
Why Marketers Need a Tag Management System
TMS solutions track customers' digital journeys so companies can automate appropriate actions.
When VoC and VoE Combine
Bring together the voice of the customer and the voice of the employee to gain a more complete view of customer experiences.
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