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Conversocial Unveils Instagram Integration
The additional channel will expand social customer service capabilities for users.
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Satisfying today's customers is easier with real-time analytics. (Featured on SmartCustomerService.com.)
Forrester Wave Report Evaluates Digital Experience Delivery Platforms
Though the market is young, Adobe and hybris emerge as early leaders.
Experian Marketing Services Unveils End-to-End Marketing Suite
The Experian Marketing Suite enables brands to create and deliver authentic customer experiences across all interaction points.

Viewpoints (Web Exclusives)
For the best results, take it one step at a time.
These influencers make up 10 percent of buyers but account for up to 70 percent of brand sales.
Choose the latest technology over hit-or-miss efforts.
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CRM Magazine, July 2014

The Road to Omnichannel Marketing Success
As new channels emerge, context-based marketing plays a crucial role.
The 4 Key Customer Service Omnichannel Considerations
Contact centers have deployed new technologies in silos; integration is difficult but not impossible.
4 Ways to Master Omnichannel Selling
Salespeople must track the customer journey across multiple channels and be more collaborative than ever.
Across the Wire
J2 Global Acquires Contactology
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