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Outreach Releases Outbound Analytics to Boost Sales Rep Productivity
The "system of action" is designed to help sales pros drive pipeline velocity and book more customer meetings.
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Adobe Adds to Analysis Workspace
New capabilities will make powerful insights more accessible.
Medallia Acquires Kampyle for Its Voice of the Customer Capabilities, Launches Medallia Digital
Medallia Digital aims to unite web, mobile, and offline data to provide companies with omnichannel customer views.

Viewpoints (Web Exclusives)
A two-way conversation will help keep your customers happy—and make your products and services the better for it.
You need to define the behaviors that create value, then lead your customers through them.
Everything from the positioning, the platform, and the brand promise should act as a filter for how you communicate with and support your customers. Part two of a two-part series.
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CRM Magazine, October 2016
Are Contact Center Metrics Becoming Passé?
New metrics need to take on a more customer-centered approach
The Rise of the Sharing Economy
Although the term itself might be vague, the fundamental principles of the disruptive business model are here to stay
Create an Addictive Mobile Application
Today's short-attention-spanned mobile users are likely to abandon a mobile app, but there are ways to keep them hooked
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TeleVoice Launches TelePath
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