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Swiftpage Releases Act! Version 17
New Act! version 17 helps small businesses automate and integrate sales and emarketing.
An Evening with Buddy Valastro, the Real-Life Willy Wonka
As Carlo's Bakery gets bigger and embraces new technology, Buddy's philosophy remains the same.
Why You Should Treat Your Customer Service Agents as Well as You Do Your Customers
Attrition is the bane of contact centers. If you want to hold on to your best agents, engage them the way you would your customers. (Featured on SmartCustomerService.com.)
Zendesk Adds Net Promoter Score Surveys to Its Customer Service Platform
The survey tool helps Zendesk users evaluate their customer relationships.

Viewpoints (Web Exclusives)
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Increase productivity and please customers with document management software.
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Should CSRs Be Paid for Performance?
Why companies must assess the effectiveness of tying agent compensation to contact center metrics.
Interactive Video Breathes New Life into Online Advertising
Traditional linear content is out; personalized dynamic content is in.
Mobile Wallet Building Blocks Slowly Take Shape
Emerging technology promises to overhaul the payment process, but first it must overcome myriad technical and logistical obstacles.
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