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CRM Featured News
Brisk Announces Google Apps Integration
The sales solution will now integrate prospect information stored in Gmail.
New Start-Up Talkdesk Promises to Create a Call Center in Five Minutes
In a crowded market, the vendor attempts to differentiate itself with speed and solid caller ID functionality. (Featured on SmartCustomerService.com.)
Jive Updates Its Jive-x Social Community Platform
The latest version of Jive-x offers features to make communities more friendly for end users and moderators.
Customers Still Have to Channel-Hop to Fix Woes, a New Study Finds
While customers are increasingly contacting customer service in multiple channels, many companies remain unsure of implementation, especially when it comes to the social media channel. (Featured on SmartCustomerService.com.)

August 17-19, 2015
New York Marriott Marquis


Want to learn more about this year's event? Check out this brief video and get a flavor for what CRM Evolution 2015 is all about and why you need to be there!

For more information and to register, click here.


Viewpoints (Web Exclusives)
It turns out other factors are bigger. But here's why it matters.
Marketing automation is great, but you have to make good old-fashioned calls, too.
Think you need just one sales tool? Think again. As your business evolves, so will your software needs.
More Viewpoints...
CRM Magazine, July 2015
Great Customer Experience Starts with the Right Corporate Culture
Engaged employees make for more satisfied customers
The 7 Tenets of Sales Transformation
Tips for bringing your sales organization to the next level
Conversational Computing Strives to Meet the 'Star Trek' Standard
Speech technology, combined with artificial intelligence, will enable people to interact with machines in a natural way
Across the Wire
Best Practices Series

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