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The Leading Companies and Hottest Trends and Technologies in Customer Service, Marketing, and Sales: The 2026 CRM Top 100

CRM magazine presents its eighth annual rundown of the leading companies and hottest trends in customer relationship management.

the Editors // 01 Apr 2026
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eHealth Gives Callers the Regal Treatment

Medicare enrollment spikes don't overwhelm the health insurer any longer.

Phillip Britt // 01 Apr 2026

PolyAI Helps Fogo de Chao Greet Callers with Brazilian Flavor

Restaurant chain's Selma voice assistant is powered by PolyAI technology

Phillip Britt // 01 Apr 2026

L'Oréal Drives Brand Awareness and Employee Engagement on Social Media with Sprinklr Advocacy

The world's largest cosmetics manufacturer helps its employees generate 33 million organic impressions on brand content in only 18 months.

20 Mar 2026

LGG Industrial Increases Prospects, Efficiency with SugarSell

SugarCRM helped industrial supplies company streamline its sales processes.

Phillip Britt // 02 Mar 2026
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The Marketer’s Guide to Answer Engine Optimization

Shoppers are loyal to convenience.

Nikhil Lai // 30 Mar 2026

Profiled by Prompt, Illustrated by Model: Audit Your LLM’s Assumptions

Your large language model thinks it knows you. Is it right?

Ian Jacobs // 25 Mar 2026

A Vertical Focus Is the Key to AI Adoption

Success relies on speaking the customer's language and addressing their specific needs.

Nancy Jamison // 20 Mar 2026

AI Propels KM to Center Stage

Knowledge management is no longer confined to contact centers or tech support.

Donna Fluss // 19 Mar 2026
CRM Insight
CRM Blog
Reports & Research

Build for What's Next: Your AI Blueprint for Contact Center Readiness

Five9

10 Mar 2026

Insights From CX Leaders on What’s Working, and What’s Not

Five9

22 Jan 2026

What CX Leaders Need to Know About AI Agents

Five9

22 Jan 2026

How Wyndham Hotels & Resorts Transformed Guest Support with Five9

Five9

22 Jan 2026