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Swiftpage Releases Act! 18.1
The latest version allows users to connect Act! to popular business optimization tools.
Latest Version of Coveo's 'Intelligent' Search Puts Queries Into Context
Coveo for Sitecore Pro Cloud Edition aims to make search content more relevant for customers. (Featured on SmartCustomerService.com.)
Oracle Unveils Enhancements to its Marketing Cloud
New integrations are designed to improve data-driven and account-based marketing initiatives.
IBM Announces New Flash Storage Solutions
The new offerings aim to assist users in managing and deriving value from Big Data.
May 23-25, 2016
Omni Shoreham Washington DC

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Viewpoints (Web Exclusives)
High-velocity sales models require analytics to show which leads, and which behaviors, are promising.
If you want an interactive voice response system to actually help your customers, it needs to address these crucial areas.
Complying with EU security guidelines now can help build customer trust—and give you a leg up on competitors.
More Viewpoints...
CRM Magazine, April 2016
New Marketing Automation Hits the Mark
Mobile and social media offerings enable organizations to have more targeted interactions
Unified Agent Desktops Connect Reps to Essential Apps
A single interface that houses all of the information an agent could need will increase productivity and efficiency
Customer Success Management Comes of Age
Ensuring that clients are getting the most out of what companies have to offer is key in today's as-a-service, subscription economy
Across the Wire
Zoho Partners with GoDaddy
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