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Radish Releases ChoiceView for iOS8
The ChoiceView mobile app for visual IVR now supports iPhone 6 and iPhone 6 Plus.
3 Best Practices to Avert Contact Center Fraud
As businesses head into the new year, more emphasis is being placed on security. Here are some measures companies can take to mitigate risks in the contact center. (Featured on SmartCustomerService.com.)
Paytronix Expands Integration with NCR to Help Predict Consumer Behavior
The loyalty platform provider makes its solutions available to more customers through NCR's Cloud Connect.
Salesforce.com Introduces Salesforce Files Connect
The solution brings native file integration to customer relationship management.

Viewpoints (Web Exclusives)
Focus on collaboration, visibility, and recognition when building motivational campaigns.
Emulate the in-store experience with e-commerce tools.
Be informed and ask the right questions to establish credibility and trust.
More Viewpoints...
CRM Magazine, December 2014
5 Hot Customer Service Technologies
The latest innovations add a sense of immediacy to customer interactions.
The 3 Cardinal Rules of Cause Marketing
There's a fine line between giving and gimmick.
An Evening with Buddy Valastro, the Real-Life Willy Wonka
As Carlo's Bakery gets bigger and embraces new technology, the Cake Boss' business philosophy stays true to its roots. (This story originally appeared on DestinationCRM on October 24, 2014.)
Subscription Services Can Revamp Business But Challenge Contact Centers
A new business model takes shape, where consumers rent goods and services rather than buy them.
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