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Autopilot’s Multichannel Marketing Platform Promises to Fill Key Market Gap
The solution is for customers that have ‘outgrown MailChimp, but are not yet ready for Marketo.'
Ifbyphone Becomes DialogTech
Company rebranding reflects a greater market change around voice communications.
HP Updates Its Qfiniti WFO Suite
HP Qfiniti 10.3 extends connectivity to Genesys and Cisco telephony switches and maximizes value from customer interaction data.
LiveOps Lets Companies Pivot Customer Service Across Channels While Retaining Context
The multichannel solution keeps customer interactions fluid and enables public negative conversations to go private. (Featured on SmartCustomerService.com.)

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When business teams align, everyone wins.
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CRM Magazine, March 2015
The 2015 CRM Service Awards
Read about the industry leaders, rising stars, and companies that have successfully implemented service customer service solutions and whose accomplishments and contributions have made them winners in the CRM world this year.
The 2015 CRM Service Awards: Service Leaders
Our 12th annual Service Leader awards honor the innovative companies behind the developments in cloud offerings, chat software, search capabilities, mobile solutions, and other technologies that have had a significant impact on the customer service industry over the past year.
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