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CRM Featured News
Qstream Introduces Predictive Sales Tools for Salesforce.com
Mobile sales performance indicators work with CRM to help managers predict team success.
A Look Back at United Airlines' Customer Service Snafu
What brands can learn from United's social customer service hits and misses. (Featured on SMartCustomerService.com.)
Oracle Adds Functionality to Sales Cloud
Enhanced dashboards, analytics, and industry specific capabilities aim to accelerate sales profits.
Purple Forge Taps IBM Watson For City Customer Self-Service App
As an IBM Watson ecosystem partner, Purple Forge is leveraging Watson technology to improve the customer service experience for the City of Surrey in British Columbia, Canada.

August 17-19, 2015
New York Marriott Marquis


Want to learn more about this year's event? Check out this brief video and get a flavor for what CRM Evolution 2015 is all about and why you need to be there!

For more information and to register, click here.


Viewpoints (Web Exclusives)
We're all human, and humans sometimes fail in relationships. Here are the keys to building ones that last.
It takes thoughtful planning and execution, but the rewards are plentiful.
The best way to get inside your customers' heads—and keep them happy—is to chart their journey.
More Viewpoints...
CRM Magazine, August 2015
The 2015 Influential Leaders
Whether they're creating new technology (the Apple Watch) or a new way of catching a cab (Uber), these visionaries are showing us all the way forward.
The 2015 Rising Stars
This year's crop of vendors have identified key areas of innovation—mobility, artificial intelligence, C2B—and are building solutions and partnerships to leverage them.
The 2015 Market Leaders
Our finalists and winners in nine categories have what it takes to achieve success in all areas of CRM, whether it's building a powerful solution, pleasing their customers, or charting a smart course.
The 2015 CRM Elite
Our four winners all demonstrate that a wise investment in technology can do wonders for operating costs and efficiency—and for your bottom line.
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