CRM Buyer's Guide
View Listings
CRM Evolution Conference
Customer Service Experience Conference
CRM Market Awards

CRM Service Awards
CRM Featured News
Microsoft Announces a Partnership with Adobe, and New Offerings
The alliance aims to help companies deliver personalized experiences to customers, while the new releases promote AI and collaboration.
Congress Seeks to Protect Consumers’ Right to Complain
The Consumer Review Fairness Act would make it illegal for companies to prevent consumers from writing bad reviews.
Salesforce.com and Cisco Join Forces on Customer Service
Customer service solutions providers Cisco and Salesforce.com announced a strategic alliance earlier this week that brings together their respective customer service solutions. (Featured on SmartCustomerService.com.)
Brandlive Enhances its Live Video Platform
The new features are designed to strengthen live video streaming sales and marketing strategies.

Viewpoints (Web Exclusives)
Social media and branded apps abound, but email is still central to the search for a single view of the customer.
It's time for data-driven approach that's proactive, not reactive.
The future of customer service is not a false choice between human versus machine.
More Viewpoints...
CRM Magazine, September 2016
Email Marketing Best Practices
It's a fast-paced, mobile-first world, and marketers need to deliver something of value to customers and prospects
Security in the Internet of Things Era
The benefits of connected product ecosystems are numerous, but companies will have to take considerable precautions to gain customer trust
Citizen Relationship Management Requires a Different CRM
Government can't do what businesses do, but citizens still expect the same kind of customer service
Across the Wire
TubeMogul Partners with Jivox
Best Practices Series

Popular Articles
Current Digital Edition
Click to view digital version of CRM magazine
Home | Get CRM Magazine | CRM eWeekly | CRM Topic Centers | CRM Industry Solutions | CRM News | Viewpoints | Web Events | Events Calendar
DestinationCRM.com RSS Feeds RSS Feeds | About destinationCRM | Advertise | Getting Covered | Report Problems | Contact Us