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Experian Introduces Holiday Hot Sheet; Joins Growing Group of Vendors Reporting Consumers' Holiday Habits
The Hot Sheet reports weekly shopping trends and provides campaign tips.
LevelEleven Launches Scorecard Solution to Stimulate Sales
The sales performance platform provider responds to customers' needs for effective behavior monitoring.
IBM Launches B2B Commerce Tool
New solution helps businesses bring B2C selling capabilities into the B2B space.
Aspect Dives into the WebRTC Pool with Embedded Customer Service Solutions
Aspect sees WebRTC hurdling from hype to must-have technology. (Featured on SmartCustomerService.com.)

Viewpoints (Web Exclusives)
Election-season takeaways help retailers prepare for the holidays.
Consumers balance mobile shopping interests with security fears.
Data may be more accessible, but is easy access worth the price?
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CRM Magazine, November 2014
How to Create the Right Content for the Right Social Channel
Marketers should understand and leverage the unique qualities of each network to drive conversations and conversion.
Maximize the ROI of Your CRM Solution: Learn How to Get the Most for the Least
The payoff from your CRM system is determined as much by your commitment to it as by the strength of the technology.
Work-at-Home Solutions Are Transforming Call Center Operations
At-home agents can be as productive, if not more so, as those in the contact center.
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