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Customer Experience: Nine CX Trends to Watch
The roles of purpose and emotion join some usual suspects (mobile and self-service).
Lead Liaison Releases OneFocus CRM
The solution aims to 'trim the fat' and home in on essential sales functionality.
Voice of the Customer: 7 Signs Your CEO Is Customer-Focused
High-growth companies prioritize CX, and you'll find the following characteristics in those at the helm.
Swiftpage Celebrates 30 Years of Act!
Launched 30 years ago, the Act! solution continues to evolve with the ever-changing landscape of the CRM industry.
Cisco Offers Customer Success Manager Certification
The enhanced learning certification service aims to help sales reps take on managing customer success beyond the dotted line.
Pega’s Intelligent Virtual Assistant Makes Chatbots Smarter
With the introduction today of the Pega Intelligence Virtual Assistant, Pegasystems is offering artificial intelligence extenders for platforms including Facebook, Slack, and others. (Featured on SmartCustomerService.com.)

Viewpoints (Web Exclusives)
From the convergence of adtech and martech to the rise of people-based marketing, here are today's game changers for marketing pros.
Stepping into their shoes and enlisting them in your efforts are just two of the ways to build a bridge to the people who make your business possible.
These innocuous-sounding words, uttered by countless reps, can point toward poor sales techniques and bad habits.
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