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At ICON 2015, Infusionsoft Reveals Improved Campaign Builder and Payments Options
The SMB vendor also introduces a 24-hour help center.
On Day Two of the Gartner BI Summit, Analysts Call for 'More Synthesis'
Business intelligence professionals must become agile change agents.
Analysts at Gartner Business Intelligence Summit Talk Top BI 'Dilemmas' and How to Solve Them (Video Presentation)
The future of IT calls for boldness and a bimodal approach.
NICE Releases IVR Journey Analytics
IVR Journey Analytics presents a visual map of everything that happens within IVR interactions. (Featured on SpeechTechMag.com.)

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CRM Magazine, April 2015
Text Takes Precedence as a Customer Service Preference
A new generation of consumers prefers short message service to other ways to reach agents.
Predictive and Prescriptive Analytics Peek into the Future
A symbiotic relationship is key to a successful business intelligence ecosystem.
How to Select a CRM System
Whether it's your first solution or your fourth, these tips will help make the vendor selection process easier.
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