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CRM Featured News
Salesforce Releases New Tools for Service Cloud
A new user interface and app aim to smooth customer service operations.
SMS for Service: What Brands Can Learn from the Hotel Industry
Global hotel chains are experimenting with customer support via text messaging. (Featured on SmartCustomerService.com.)
OpinionLab Introduces Summer 2015 Release of Its Voice-of-the-Customer Solution
Brands are empowered to connect consumer feedback gathered through digital channels with specific physical locations.
KnowledgeTree Adds "Blueprint" Tools to Help Guide Sales Reps
The augmented platform uses prescriptive analytics to pinpoint the best content to share with clients.

August 17-19, 2015
New York Marriott Marquis


Want to learn more about this year's event? Check out this brief video and get a flavor for what CRM Evolution 2015 is all about and why you need to be there!

For more information and to register, click here.


Viewpoints (Web Exclusives)
With the help of journey mapping and analytics, you can engineer the customer experience from the customer's point of view.
Establishing expectations and enabling intelligent data flow are key to your mobile blueprint.
The microblogging platform is a quick, cost-effective way to reach many, spot trends, and show transparency.
More Viewpoints...
CRM Magazine, September 2015
Enterprises Move from Passive to Active Social Media Strategies
Rather than just respond to irate tweets, corporations use social media interactions ?to drive change in business processes
When Customer Experience Is the Ticket
What can companies learn from organizations that sell experiences rather than services or products?
Integrate CRM and ERP for Better Intelligence
Businesses benefit when information flows freely between systems
Across the Wire
Birst Unveiles Networked BI
Sponsored Content
Best Practices Series

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