When Machines Become Teammates: The Next Era of Human Empowerment

Airport Eases Travel with Parloa AI Agent

Germany's Berlin-Brandenburg increases customer satisfaction by 25 percent.

PSEG Improves Contact Center Performance with Omilia

The East Coast utility raises containment on a single platform.

2degrees Improves Efficiency and Insights with CXone Mpower

NiCE's genAI-infused solution becomes a true time saver for the telecom.

PolyAI Agents Sweeten Interactions for Hello Sugar

PolyAI's AI agents increase self-service and customer satisfaction for the salon franchiser.

Government Service Highs and Lows

Citizens rate the complaint-handling experience 19 points higher in 2025 than they did in 2021. AI is making a difference.

You Can’t Scale Complicated

Good leadership communication is crucial for efficiency.

Conversation Analytics: A Necessity for AI-Enabled Customer Service

These solutions are a foundational component for contact centers of the future.

Why Every Company Needs an Operating Model for CRM (and What That Means)

People don't use CRM the way it was intended.

Top 5 Strategies to Maximize the Value of AI in CX with an AI Platform

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The Alignment Gap: Why Your Best Metrics Are Driving Your Worst Customer Experiences

Language IO

Top 10 CX trends to power your 2026 strategy

NiCE

AI Agents for Dummies

NiCE

Breaking the Chains of the WFM Paradigms for Dummies

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Optimizing Outbound Communications: Strategies and Technologies For Effective Customer Engagement