Companies are expanding their development of unique AI applications in CRM, ISG finds. Plus: The impact of social media posts on customers might be limited.
NiCE's genAI-infused solution becomes a true time saver for the telecom.
PolyAI's AI agents increase self-service and customer satisfaction for the salon franchiser.
The utility comparison firm is using Gladia's speech-to-text for quality monitoring. (Featured on SpeechTechMag.com.)
The home security provider resolves 92 percent of calls on first contact.
Humans still need to be in the loop. Plus: We fondly remember a visionary colleague.
Highly effective tiny teams will be nimbler than the legacy behemoths.
Content needs its own supply chain.
Most sales organizations have yet to see significant improvements in seller performance from AI.
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